employee: Gök Sakir
Actually Better Homes itself deserves 5+ stars. However, the processing lawyer has cost me a little more than 6.000,-€ due to her extremely slow way of working. And a lot of time, mails and nerves. Thus the star deduction.
Procedure:
Purchase contract drawn up: Mid-October 2022. date of sale should be: 01.11.2022 Due to legal difficulties with his bank, the buyer needed a court order. Was done by the judge quickly. But then lay unprocessed until January 2023 at the lawyer. Key handover and payment into the escrow account: 15.02.2023. Thus I had to pay for 4 MONTHS(!) all costs for the condominium further, although this was completely vacated since the 3rd week of October and therefore no longer usable. The share of the sale amount due to me - remaining loan and tax office had to be paid - I then received AM 31.05.2023! Again 3,5 MONTHS WAITING TIME! So in total the sale took 7.5 months! As mentioned above, not the fault of Better Homes, I am exceptionally satisfied with this company itself, especially the personal consultant is simply a class of its own! - But working with this lawyer.... never again.
VG Ch. Koizar
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Translation
Thank you very much for your impressive review! We are very pleased that you had such a positive experience with our employee, Ms. Schönleitner.
We firmly believe that a personal relationship and a dedicated person are crucial for an excellent customer experience. It fills us with pride to hear that Ms. Schönleitner lived up to your expectations of friendliness, competence and professionalism.
Thank you for your trust and positive feedback.
With kind regards,
Your BETTERHOMES team