BSH GmbH & Co.KG

Photovoltaics, solar, renewable energies, electricity storage, photovoltaic systems

BSH GmbH & Co.KG
6,063 Reviews i
published (99 %)
out of 6,066 reviews
Contact information
Every day, we drive the future of energy with our work. With ambition and professional competence, we have been active throughout Germany for 19 years. We have already built over 15,000 photovoltaic systems and work for many satisfied customers....

Contact information

BSH GmbH & Co.KG
Bamberger Straße 44
97631 Bad Königshofen
Germany
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Review from 11/27/2023  
1.00 out of 5
Poor
Quality
Value
Services
Realization
Consulting
Top competencies

Professionalism

4.53 out of 5
1,212 Reviews

Professional demeanor

4.51 out of 5
1,137 Reviews

Customer focus

4.40 out of 5
1,180 Reviews

4,601 Reviews on ProvenExpert.com

1.00 out of 5
Poor
Absolutely bad experience. Our system was partially installed on 29.11.22 (PV modules) and the electricity storage system on 31.08.23. So far (today 27.11.23) no productive system in operation. We objected to the invoice, reduced the invoice by 10% and continued to receive payment reminders 1-2. E-mails are not answered by BSH and we cannot get through to the right person on the phone. We are now taking legal action. To our dismay, we initially recommended BSH to acquaintances who had similar bad experiences.
We cannot recommend this company at present and cannot understand the positive reviews.
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Customer review & rating for:
BSH GmbH & Co.KG
11/27/2023MK
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hi, thank you for the review and the associated feedback! We have reviewed your request internally and have established that it is already with our quality department for further processing. We currently have to wait for approval from your network operator. You will receive interim information by e-mail. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, your BSH team
3.48 out of 5
Average
Recommendation
The installation of the PV system went smoothly overall, but the battery modules were only delivered several weeks after commissioning, although it was promised over the phone that the modules would be installed for commissioning. Nevertheless, the final invoice has already been issued, although it is suggested in the offer and when the contract is concluded that the payment term is 60 days from completion. As a customer, one assumes that "finished" does not mean half-finished.
The fact that Senec's battery modules are defective (only 70% charging capacity) is not BSH's fault, but the fact that they insist on 100% payment of the purchase price before the services from an agreement to compensate for the defective battery modules have been provided is. This kind of behavior ultimately leads to a negative overall impression.
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Customer review & rating for:
BSH GmbH & Co.KG
11/24/2023Rainer Schreiber
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hey Rainer, thank you very much for your review and the open feedback! We regret that there was a delay in installing the battery modules. Unfortunately, it was not foreseeable that the batteries would not be available from IBS. We would like to take this opportunity to apologize for the delay. If you have any further questions or concerns about your photovoltaic system, please do not hesitate to contact us. Best regards, your BSH team
5.00 out of 5
Excellent
Recommendation
Many thanks also to Mr. Petrak for the top cooperation and the installation team was also absolutely great. I wish everyone a great time and continued good cooperation. It was absolutely the right decision.
Best wishes from the Poppe family
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/23/2023Andreas Poppe
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Poppe family, thank you very much for the great review and the positive feedback! We are happy to pass this on. We are very pleased that you are satisfied. Best regards, your BSH team
1.20 out of 5
Poor
Unfortunately, the consultant did not inform me before the purchase that there are considerable difficulties with the SENEC storage tank. After a brief interruption in conditioning mode, the storage tank is at 70%. Unfortunately, there is no information from BSH regarding a solution to the problem. The availability of customer service is a disaster. Can only advise everyone against BSH and SENEC.
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Customer review & rating for:
BSH GmbH & Co.KG
11/22/2023Anonymously
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hi, thank you for your review and feedback! We understand your displeasure. We currently have to wait for information on how to proceed from the manufacturer. SENEC has announced this for the 2nd half of November. We ask you to be patient. Best regards, your team at BSH
1.75 out of 5
Fair
I am not satisfied with the memory, in Kindition mode since August
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/22/2023Heidi Welz
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Heidi, thank you for your review and the associated feedback! We can understand that you are unhappy with the conditioning process. We currently have to wait for further information from the manufacturer on how to proceed. SENEC has announced this for the 2nd half of November. We ask you to be patient. Best regards, your BSH team
2.04 out of 5
Fair
Once the customer has paid, the service is over.
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Customer review & rating for:
BSH GmbH & Co.KG
11/20/2023Anonymously
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hi, thank you for your review and your feedback! We would be happy to take care of your request, but due to the anonymous rating we cannot assign you to a customer file internally. Please contact qualitaet@bsh-energie.de with your full contact details and your request. Our colleagues will check your request. Best regards, your team at BSH
1.60 out of 5
Fair
We were taken for a ride when we bought it and even after it was put into operation, no indication of the danger and unsuitability of the SENEC storage tank. Knowing full well since 2022, about the accidents and throttling with the storage tank of 50% and 70%, this unsuitable product has continued to be installed in accordance with the SENEC company, affecting approx. 63,000. Both companies coordinate in the processing of the unsuitable storage tanks and fool the customers together, as an internal letter between the companies proves. The promised function of BSH and SENEC guaranteed performance of our products "100% for 10 years" is unrealistic and leads to poor effectiveness of the systems.
MfG Busch
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Customer review & rating for:
BSH GmbH & Co.KG
11/20/2023Klaus Busch
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hi Klaus, thank you for your review and the associated feedback! In the current situation, we are waiting for further information from the manufacturer. According to the announcement from SENEC, this should come in the 2nd half of November. We ask for your patience. Best regards, your team at BSH
5.00 out of 5
Excellent
Recommendation
We have decided to produce our own electricity. We made enquiries with various suppliers, including local electricity companies. Some of them didn't respond, and some of the prices just made us shake our heads.
And even though you shouldn't really believe any advertising on Instagram, I found BSH there.
We received a quick reply, our sales representative was also quick to respond and he developed our idea further in a targeted manner. That was really good. The offer was right and we signed the contract at the end of July. The system should be up and running by Christmas.

After 4 weeks, the site manager was already there. After 7 weeks, the installation planned for 2 days (due to size) was completed in 5.5 hours. This meant installing the modules, cables, storage system / inverter. The house connection including meter box and pot rail was ready in mid-October and the new meter arrived on November 2nd. Since then the system has been in operation and we generate our own electricity. A great feeling!!! ☀️

What inspires us about BSH?
- Competent sales team that not only cares, but also knows what it's doing
- transparent process at all times, where you know exactly how to proceed after each step
- great support with instructions for logging in / registering the system etc.
- Friendly feedback, no matter what you have
- Craftsmen from the region
- Top clean work. Did everything neatly and left it clean
- the price was very good for the scope of services we had

Conclusion: clear recommendation!!! Professionals at work with a well-coordinated team who know what they are doing. Professionally set up with experience from thousands of projects. I recommend them to others. It went perfectly for me!
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/18/2023SGE-Papa
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hey, thank you very much for the 5-star rating and your positive feedback! We are delighted that you would recommend us to others. Best regards, your team at BSH
3.83 out of 5
Good
The tradesmen carrying out the work are excellent. Good and clean work, done quickly and reliably. Service in the event of defects is a disaster. No support in questions of registration with the network operator and no feedback on complaints. Very disappointed when the tradesmen disappeared.
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/18/2023Ralf
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Ralf, thank you very much for the good rating and your open feedback! We will be happy to pass this on internally. If you have any further questions or any installations in relation to your photovoltaic project, please feel free to contact us. Best regards, your team at BSH
2.25 out of 5
Fair
Better not again !
Problems have been with QM for two weeks. Further questions unanswered for a week with other employees. Very disappointing and a pity....
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/18/2023Stefanie Großmann
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Stefanie, thank you very much for your review! We will be happy to forward your request internally. The colleagues responsible will get in touch with you directly. Best regards, your team at BSH
2.64 out of 5
Average
Recommendation
Unfortunately, we didn't have the best experience. After the system was installed in mid-September, it was only possible to commission it on October 23rd. Unfortunately, this did not go as well as we would have expected. A service employee visited us three times and the batteries were replaced twice. The third battery was installed free of charge as the batteries are currently only charged to 70%. BSH is difficult to contact by phone. However, I have to say that they have always tried to get the system up and running - everything is running smoothly today and we are now satisfied. However, one point remains - the system could have supplied the house and charged the batteries as early as September, which another manufacturer did for our neighbor - BSH did not want to do this without any real justification - technically it would have been possible, but they wanted to wait for the meter to be replaced. As a result, we had to buy electricity from mid-September to mid-November even though the system was there. The question remains as to when the batteries can finally be charged to 100%?????
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/17/2023Gerhard Friedrich Schönberger
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hi Gerhard, thank you very much for the review and your feedback! We regret that we are currently unable to provide any information as to when the storage units will return to 100%. Please wait for further information from SENEC, which has been announced for the second half of November. Best regards, your team at BSH
4.75 out of 5
Excellent
Recommendation
Everything is taken care of directly
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/16/2023Arnd Und Patrizia Elberskirch
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Patrizia and Arnd, thank you very much for your great review and the associated feedback! We are very pleased that you are satisfied. Best regards, your team at BSH
4.75 out of 5
Excellent
Recommendation
Everything went very well
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/16/2023Wolfgang Jürgen Bittner
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Wolfgang, thank you very much for the great review and your feedback! We are very pleased that everything went well and that you are satisfied. Best regards, your team at BSH
4.92 out of 5
Excellent
Nothing in written form, paperwork is not taken from you, you are supposed to know and fill in technical data that is foreign to you, too little is taken from you, so you recklessly scare away my age group, which, however, has a lot of purchasing power. Greetings Karl Auerochs
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/16/2023Karl Otto Auerochs
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Karl, thank you very much for the great review and feedback! We will be happy to pass this on to you. Best regards, your team at BSH
5.00 out of 5
Excellent
Recommendation
super fast - THANK YOU!
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/16/2023Günther Radspieler
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hey Günther, thank you very much for the great review! Best regards, your team at BSH
3.00 out of 5
Average
Unfortunately, poor communication!
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/16/2023Gerda Eva Anna Imschweiler-Born
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Gerda, thank you for the review and the open criticism! We would like to take this opportunity to apologize for the inconvenience you have experienced with regard to communication. We are currently in the process of improving communication. Best regards, your team at BSH
3.08 out of 5
Average
Quality management is welcome to contact me directly.
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/14/2023Cay-Uwe Jürgens
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Cay-Uwe, thank you very much for your review! We have forwarded your request internally. Our colleagues will get in touch with you by phone. Best regards, your team at BSH
4.93 out of 5
Excellent
Recommendation
Our contact with BSH regarding the installation of a PV system on our roof went smoothly from the first consultation to the offer phase to the commissioning, we feel that our consultant Mr. Sonnenschein is absolutely competent and transparent and we are very much looking forward to the installation and operation of our own PV power supply. on 08.11.23 K.-D. Daries
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Customer review & rating for:
Entscheidung zum persönlichem Energiekonzept von BSH - Auftragserteilung
11/08/2023Klaus-Dietrich Daries
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Klaus-Dietrich, thank you very much for your great review! We are happy to pass on the positive feedback to Mr. Sonnenschein. Best regards, your team at BSH
4.00 out of 5
Good
Recommendation
The installation of my entire system went very well and without any problems.
I can recommend BSH to others.
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/08/2023Kurt
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Kurt, thank you very much for your good rating and your feedback! We are very pleased that you would recommend us to others. Best regards, your team at BSH
2.50 out of 5
Average
The mediation by Mr. Hoefler was excellent
However, the implementation was inadequate and there was no response to any mail
I still have to sue for the costs of the damage during installation
I will certainly not recommend the company to others
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Customer review & rating for:
BSH GmbH & Co.KG - Umfrage
11/07/2023Ralf Mollnau
BSH GmbH & Co.KG Comment from BSH GmbH & Co.KG:
Hello Ralf, thank you very much for your review and your open criticism! We are sorry that there were complications with your photovoltaic project. We would like to take this opportunity to apologize for the inconvenience caused. The satisfaction of our customers is our top priority, which is why we address every concern personally. We have reviewed your request internally and have established that it is already with our quality department for further processing. Should you still have any questions or concerns, we will be happy to help you! Best regards, your team at BSH
1,462 Reviews from
4 other sources
3.81 out of 5
Good
5.00 out of 5
Excellent
2 reviews on 11880.com
 
11/21/2022
3.83 out of 5
Good
1,001 reviews on Aroundhome
 
12/01/2023
3.80 out of 5
Good
396 reviews on Google Maps
 
11/18/2023
3.50 out of 5
Good
63 reviews on Facebook
 
11/22/2023
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* All reviews and experiences about BSH GmbH & Co.KG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/04/2020  |  Last update: 12/01/2023   |  Report profile

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