It is difficult to give an overall assessment, because the Mappei system was purchased here. Mr. Überschar was always very friendly and also his presentation on site excellent. Unfortunately, the way to the second appointment was a bit rocky and the employees in the company have put me off 4 times on the phone that I should call again, because they would not be responsible until finally an employee offered that they tell Mr. Überschär and he gets back to me. The product is very good, in the professional handling of the customer inquiry on the phone could still be worked, so that the person does not get the feeling is a "necessary evil", but welcome.
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Translation
I am grateful for your justified criticism. I am really sorry that you had to call 4 times until the conversation was established. I have taken your criticism as an opportunity to train my employees on how to behave on the phone, especially the point that we do not ask the customer to call again, but we note every conversation and always call back from us. I will monitor this and hope that this will not happen again.
With kind regards
Axel Ueberschär
Managing Director