Busguru

Rent a coach, bus rental, rent a bus with driver, rent a bus, class trip

Busguru
51 Reviews i
published (98%)
out of 52 reviews
Authenticity of reviews
Contact information
The easy way to rent a bus incl. a driver at busguru.de.
Whether it's a class trip, a group trip, a city trip or a day trip to the most popular cities in Germany and Europe. Busguru calculates a favorable price within 24 hours.
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Contact information

Busguru
Hammerbrookstraße 94
20097 Hamburg
Germany
Directions

Contact person
Busguru UG

Images & Videos

Opening hours

Friday 09:00 am-06:00 pm

Websites

Social Media

Review from 05/08/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Value
Services
Performance
Consulting
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Top competencies

Structure

4.63 out of 5
8 Reviews

Flexibility

4.63 out of 5
8 Reviews

Availability

4.50 out of 5
8 Reviews

41 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Quick response, good advice both by email and by phone, very friendly and the price was the best of at least 4 requested companies.
Bus or bus ride itself can not be evaluated, because not carried out by Busguru.
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Customer review & rating for:
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05/08/2023V.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Thank you for the very competent organization of 3 bus tours in Scandinavia and the always friendly feedback to our questions!
Has everything worked out perfectly! And the price-performance ratio was best (also in comparison with other offers - we were able to save more than 1000 euros).
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04/13/2023Lieber Wilfried Hoppe R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
The booking process was very professional and friendly.
Unfortunately we have to wait a little longer for the rides.😊
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Customer review & rating for:
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04/03/2023Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
1.40 out of 5
Poor
In advance we had already clarified various things such as the driving time, break times of the driver, option second driver, etc.. This was all nullified with the sub company that was sent to us, which had neither kept to the agreements nor knew the destinations or could operate the navigation system. Communication with the driver was also not possible and in the end we had to guide him. Not recommended at all and never again.
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Customer review & rating for:
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03/27/2023Liebe Lynn Mayer R.
Busguru Comment from Busguru:
Dear Lynn,

thank you for your constructive and honest feedback. Sometimes you have to admit to yourself that something failed. In your case, unfortunately, some mistakes were made. We deeply regret this!

Our customers are very important to us and we want to adapt the travel experience to the customer's wishes. For this purpose, we have developed a conspicuity management system that analyzes your booking. We are currently working on the issue with the bus company and the driver and expect a written statement shortly. Nevertheless, the situation that unfortunately happened to you has consequences for the further cooperation between the bus company and Busguru. We take such incidents very seriously.

We apologize for this incident and would like to assure you that this does not correspond to the quality standards of Busguru. If you have any questions about the trip, please feel free to contact your contact person at any time.

Your Busguru Team
3.40 out of 5
Average
Recommendation
Since the service, i.e. the bus ride and the following handling have not yet been carried out, an evaluation is not meaningful at this point in time.
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03/13/2023Lieber Stefan Thiel R.
Busguru Comment from Busguru:
Dear Stefan,

Thank you for your kind and positive review on Proven Expert.
For us, positive as well as negative reviews are valuable feedback, as they help the conspicuity management to optimize the entire booking process.

We send the invitations specifically after the booking, as our main service is to be evaluated. As a passenger transportation service provider, we bring customers and bus companies together and optimize the entire experience for all parties.
Since we can request for multiple clients at the same time, the prices we are given are more competitive than a direct booking from the clientele.

We wish you a pleasant ride and look forward to having you as a customer again. If you have any questions about your trip, you can reach your contact person at any time.

Your Busguru Team
1.00 out of 5
Poor
I asked for a bus on 17 February. Ticket 16052. To date, no offer. Telephone accessibility is not given. When I call at 10:30 on 27.02.23 I call outside business hours, although they are supposed to be from 9 am to 6 pm.
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02/27/2023H.
Busguru Comment from Busguru:
Dear Hartmut,

thank you for your review and constructive feedback.
First of all, we would like to apologize for the fact that you received your offer late. We are currently revising our technical system, which caused unexpected problems with the requests.

This is the reason why we received your request only on 27.02.2023. This is very annoying for you as a customer and for us as a company. We understand your disappointment and apologize for any inconvenience.

Your offer was sent out to you on 28.02.2023.
We hope that this meets your expectations and that we can welcome you again as a customer in the future. If you have any further questions, please do not hesitate to contact us.

Your Busguru Team
4.80 out of 5
Excellent
Recommendation
Top! Keep it up!
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Customer review & rating for:
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02/08/2023Pascalis K.
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Super new bus, nice and reliable driver. Good advice in advance. Gladly again
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02/06/2023Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Although relatively short notice, everything worked out great and without problems! Top bus with super nice driver!
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01/23/2023Lieber Rene Schneider R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
4.20 out of 5
Good
Recommendation
Good price / performance ratio. Good advice. Very helpful.
Recommendation!!
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Customer review & rating for:
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12/19/2022Anonymously
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Busguru has always responded quickly, competently and kindly to all our requests. Excellent!
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12/05/2022Lieber Rainer Waser R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
All went great. Bus driver and the team of Busguru were very helpful.
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Customer review & rating for:
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11/17/2022Anonymously
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
4.80 out of 5
Excellent
Recommendation
The bus driver was very nice, however, he was late. Wrong contact details were sent, so we could not contact the driver. The customer service was also not available, although there is 24 hour service. After contacting them by mail, there was still no response after two days.
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10/25/2022Anonymously
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Considering the short notice of our request really very friendly and professional support.
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09/06/2022Liebe Anja Mewes R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Very agile customer service and very good price/performance ratio (R6413)
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05/25/2022Lieber Marius Braun R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
4.69 out of 5
Excellent
Recommendation
I would choose Busguru again and again, because despite changes in travel planning help was offered as quickly as possible. The preliminary arrangements can be made in more detail.
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05/09/2022Lieber Dietmar Benz R.
Busguru Comment from Busguru:
Thank you very much for the very good rating. We are really pleased that you recommend us.

Your bus guru
3.42 out of 5
Average
Recommendation
Overall, we were very pleased with the quick feedback from Busguru, but our coach was very dirty and old. Some seats were broken. Next to my seat had been stuck a used plaster, which was still hanging in the same place on the return trip. Unfortunately, the driver was also unfriendly and barely spoke a word to us. We were apprehensive about speaking to him. When he picked us up, we had to place our luggage in the trailer ourselves.
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05/03/2022Sehr Geehrte Damen Und Herren R.
5.00 out of 5
Excellent
Recommendation
We booked Busguru for the ride home from our wedding. From the beginning the advice was top notch! My questions were always answered (even on Sundays) within a short time and all our changes were processed. Really super 👏🏻👏🏻👏🏻
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04/12/2022V.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
Very nice contact. Willing to compromise and fair!
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Customer review & rating for:
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03/28/2022A.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
5.00 out of 5
Excellent
Recommendation
A very friendly, helpful and professional contact with Mr. Bock. Absolutely keep it up!!!
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Customer review & rating for:
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03/22/2022Lieber Florian M?ller R.
Busguru Comment from Busguru:
Thank you for the full 5 stars. We are really happy that you recommend us.

Your bus guru
10 Reviews from
2 other sources
3.42 out of 5
Average
3.60 out of 5
Good
1 review on Trustpilot
 
01/27/2022
3.40 out of 5
Average
9 reviews on Google Maps
 
03/25/2023
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* All reviews and experiences about Busguru are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/25/2022  |  Last update: 06/01/2023   |  Report profile

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