Cerberus Kaminhaus GmbH

Stoves, chimneys, fireplace spare parts, accessories, outdoor and BBQ

Cerberus Kaminhaus GmbH
4.35 out of 5
Good
459 Reviews
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Contact information
Cerberus Kaminhaus GmbH sees itself as a partner around fireplaces in the house, the apartment or on the terrace. We advise and install fireplaces and stoves from renowned manufacturers such as Cera, Olsberg, Austroflamm, Spartherm, Haas+Sohn and...
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Contact information

Cerberus Kaminhaus GmbH
August-Siemsen-Str. 4
21521 Dassendorf
Germany
Directions

Contact person
Cerberus Kaminhaus Kundenservice

Opening hours

Tuesday 09:00 am-06:00 pm

Websites

Social Media

90% Recommended
5 stars 204
4 stars 42
3 stars 12
1 star 11
Quality
Service on offer
Services
Consulting
Friendliness
Customer service
Good (4.48)
Cost-performance ratio
Good (4.19)
Top competencies

Product quality

4.33 out of 5
27 Reviews

Shopping experience

4.55 out of 5
22 Reviews

Customer satisfaction

4.27 out of 5
26 Reviews

276 Reviews on ProvenExpert.com

4.51 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Competent advice, fast delivery and good price.always happy again.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
08/03/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
We have searched for the 1st time on the Internet at Cerberus Kaminhaus GmbH for our stove spare parts. By phone very nice advice, paid desired spare parts and 2 days later we already had our goods. That was really super!
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Customer review & rating for:
Cerberus Kaminhaus GmbH
07/31/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
4.50 out of 5
Excellent
Recommendation
Have ordered there a disc for my stove. Notified delivery date met and arrived super packaged. Many thanks
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Customer review & rating for:
Ihrer Bestellung
07/01/2023H.
Reviewed company: Cerberus Kaminhaus GmbH
Cerberus Kaminhaus GmbH Comment from Cerberus Kaminhaus GmbH:
Dear Hans,

Thank you very much for your nice review. We will gladly pass on the praise for the packaging to our colleagues in the warehouse.

With kind regards
Your team from Cerberus Kaminhaus
5.00 out of 5
Excellent
Recommendation
Anytime gladly again, super store !
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Customer review & rating for:
Cerberus Kaminhaus GmbH
06/13/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
Cerberus Kaminhaus GmbH Comment from Cerberus Kaminhaus GmbH:
Dear Customer,

thank you for your positive review and we are glad that you are satisfied with our online store.

With kind regards
Your team from Cerberus Fireplace House
5.00 out of 5
Excellent
Recommendation
Simply Everything Very Good!
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Customer review & rating for:
Cerberus Kaminhaus GmbH
06/05/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
Cerberus Kaminhaus GmbH Comment from Cerberus Kaminhaus GmbH:
Dear Customer,

excellent service is important to us. We will gladly pass on your positive feedback to our colleagues. Thank you very much.

With kind regards
Your team from Cerberus Kaminhaus
5.00 out of 5
Excellent
Recommendation
very friendly staff, even with complaint (error in production) everything worked wonderfully, very fast delivery
many thanks
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Customer review & rating for:
Cerberus Kaminhaus GmbH
06/01/2023Christa W.
Reviewed company: Cerberus Kaminhaus GmbH
Cerberus Kaminhaus GmbH Comment from Cerberus Kaminhaus GmbH:
Dear Ms. Weitner,

thank you very much for your positive evaluation. We attach great importance to a smooth returns processing.

With kind regards
Your team from Cerberus Kaminhaus
5.00 out of 5
Excellent
Recommendation
The order and delivery was smooth and fast. Are very satisfied, as we can now continue to use our stove. We can highly recommend Cerberus Fireplace House.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
05/19/2023Roswitha L.
Reviewed company: Cerberus Kaminhaus GmbH
2.50 out of 5
Average
Recommendation
I have requested the delivery status by mail and have not received any feedback so far.
One side stone was delivered defective.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
05/15/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
Cerberus Kaminhaus GmbH Comment from Cerberus Kaminhaus GmbH:
Dear Customer,

we are sorry that you have received a defective item. Despite extreme care in packing our items, unfortunately damage can occur during the shipping process. We will replace defective items as quickly as possible at no additional cost.
We usually respond to messages received within 24 hours on weekdays. We apologize if you have not received a response. If your case has not been resolved in the meantime, please feel free to contact our customer service. We will be happy to review your case.

With kind regards
Your team from Cerberus Kaminhaus
5.00 out of 5
Excellent
Recommendation
Despite a wrong delivery, no grumbling from the Cerberus team, no absolutely professional, businesslike and very
pleasant conversations with the service.
Delivery and return flawless and absolutely unproblematic. Thanks to the Cerberus team, keep up the good work.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
05/11/2023Matthias F.
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Very friendly staff.
Part of the delivery was defective.
Unbureaucratic replacement delivery.
Better does not go
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Customer review & rating for:
Cerberus Kaminhaus GmbH
03/24/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Spare parts ordered for older model stove, were all available.
Shipping and packaging very good.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
03/03/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Constant info about the expected delivery date. Goods delivered earlier than planned date. Goods delivered in very good quality, perfectly packaged. I recommend Cerberus without reservation.
Wilfried Martens
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Customer review & rating for:
Cerberus Kaminhaus GmbH
03/02/2023Wilfried M.
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
You are always kept up to date. Everything worked out great. Very friendly. I can only recommend.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
02/19/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
After telephone call everything went very well.very good employees who take care of the customer very well
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Customer review & rating for:
Cerberus Kaminhaus GmbH
02/17/2023Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Fast delivery and very good price can only recommend company Greeting W.Assler
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Customer review & rating for:
Cerberus Kaminhaus GmbH
01/27/2023A.
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Fast help and very good advice.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
12/30/2022Werner A.
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with the friendly, fast and smooth handling of my complaint. The damaged part was replaced within a few days!
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Customer review & rating for:
Cerberus Kaminhaus GmbH
12/21/2022Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Good and friendly advice by phone. Fast service and flawless delivery.
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Customer review & rating for:
Cerberus Kaminhaus GmbH
12/12/2022Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
Goods unfortunately had a small transport damage. The employees have taken care of excellent and prompt replacement. Very pleasant communication! Would gladly buy here again at any time!
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Customer review & rating for:
Cerberus Kaminhaus GmbH
12/09/2022Anonymously
Reviewed company: Cerberus Kaminhaus GmbH
5.00 out of 5
Excellent
Recommendation
We have received a defective part due to transport. Without problems sent photo and immediately received a new part. The service , advice was very good.
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Customer review & rating for:
Ihrer Bestellung
11/16/2022Anonymously
Reviewed company: Cerberus Kaminhaus GmbH

2 Webshops on ProvenExpert.com

1 Review
5.00 out of 5
Cerberus Kaminhaus
1 Review
5.00 out of 5
Wamiso
183 Reviews from
1 other source
4.10 out of 5
Good
4.10 out of 5
Good
183 reviews on Google
 
09/28/2023
Reviewed company: Cerberus Kaminhaus GmbH
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All reviews and experiences about Cerberus Kaminhaus GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/27/2017  |  Last update: 09/28/2023   |  Report profile

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