We waited 10 minutes at check-in in front of an unstaffed reception. There was no bell or the like to call attention. The receptionist walked through the lobby after 10 minutes, just nodded over and told us he had to help another guest, then he would come.
When he returned no "thanks for your patience", "sorry for the wait" or any similar comment. Nor did they inquire about how we got there, or if we had found our way to the hotel well. Friendly small talk, which I would expect from an employee in the hotel industry = not present. Only the name was asked and then the registration form, as well as the room card was pressed into our hands. We were shown that there is an elevator; we received no more information. Neither breakfast and check-out times, nor the info how long the reception is occupied were actively communicated.
Also at check-out only the info, what kind of invoice amount is still open. The employee was not unfriendly, but also did not bother to determine how the stay was for us, and whether everything went well. too bad
The rooms are very spacious and well equipped. The beds are very comfortable, and the bathroom lacks nothing. We occupied a room on the third floor and had a beautiful view of the city park/the Elbe. There is nothing to complain about the rooms themselves; the cozy and cleanliness also very good.
For a proud price of 15€ p.p., we would have liked a little more choice at breakfast, especially fresh juices, fruit & vegetables, different coffee specialties (especially fresh milk!).
The restaurant, which also serves as a breakfast room, is furnished in a pleasant atmosphere. Here it is certainly good to linger even in larger groups.
The premises are inviting and very nice; the service is expandable.
For those arriving by car, certainly very coherent; we traveled by train and walked 30 minutes through the city park; public connections seemed to us to be non-existent.