Great praise and many thanks to Mr. Kernchen for his everlasting friendliness and absolutely professional dialog even in difficult situations. Thank you also for your patience and flexibility. Super service!
Feedback on the catering: Unfortunately, the catering did not score well in our event evaluation (approx. 54%). The food was increasingly described as "canteen-like" and the quality was rated as not complete/not always convincing. The coffee break with pastries on the first day was missing, which was perceived very negatively by the participants. The fact that drinks were only available to order at the bar and not self-service led to long queues and resentment. On the last day, there was a large amount of pasta left over, but there had been no sauce for it for some time. The quantity ratio for sauce dishes should be looked at critically if necessary. The price-performance ratio of the caterer is not convincing from our many years of experience. The quality and taste of the food was rather "satisfactory" - the price was rather high/expensive compared to other providers.
Although we were generally very satisfied with the dbb Forum (premises, service, etc.), the caterer would possibly be a deal breaker for us with regard to possible further events at the dbb Forum.
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We regret to learn that the catering service provider was unable to meet your expectations in many respects. Your detailed comments on the quality of the food, the lack of coffee breaks, the long queues at the bar and the quantity ratio of the dishes are very helpful to us. We will immediately discuss these points of criticism with the catering company and ensure that such shortcomings do not occur again in the future. We also take your comments on the price-performance ratio very seriously. We would like to take this opportunity to say that we also work with alternative, renowned catering companies in our portfolio in order to better meet your requirements in the future.
Thank you once again for your frank comments and clear advice. If you have any further suggestions, please do not hesitate to contact us at any time and we look forward to welcoming you again in the future.
Yours sincerely
Your dbb forum team