Mr. De La Garza responds very intensively to the customer's wishes and explains the context very thoroughly and intensively. His way of addressing the customer is extremely pleasant, so that one in no way has the impression of feeling misunderstood or pressed into a "scheme".
However, a preliminary conception by the client makes sense, so that time sequences can be optimized, since the familiarization with the corporate philosophy understandably requires time on the part of the contractor.
Of course, Mr. De La Garza also has other customers and other business obligations, so that a clear coordination of the schedule makes sense for both sides (applies to both sides: the client also has to provide essential input here and to develop/transfer content to the contractor).
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