Deutsche Seniorenbetreuung OHG

We were particularly satisfied with the quick realization from the application to the start of our wish for care. We were also very satisfied with Ms. Monika Zielinska. She did her work very independently, neatly and with foresight. She enriched our day with her friendliness. We would definitely recommend her for care in other senior households and wish her all the best for the future.

Trustworthy advice and support, good, understanding consultations, the employees go to great lengths to do justice to the situation.
I can recommend them very highly.

All right from start to finish

Very reliable and competent! Very nice contact persons who work in a very professional and solution-oriented manner! I can only recommend them!

Very uncomplicated handling in a crisis situation.

I was always in contact with the responsible employee very quickly by phone. In his absence, colleagues took over immediate orders and kept in touch with me. It was all very well coordinated and very professional. I was highly satisfied with this. The personnel search was also always carried out as quickly as possible.

I felt very well understood and accompanied during the consultation with Deutsche Seniorenbetreuung. My contact person was always responsive to me with her competent and friendly manner and in search of the best possible solution.

The customer service by Mr. Nouredin was always friendly, helpful and understanding. The two Polish caregivers were also very friendly, hardworking and reliable. My in-laws, who were cared for by them, had taken them very much to their hearts.
Overall, we were very satisfied with the care.

In a very difficult and for the family new "care situation", we were always advised very competently, friendly and anxious. For almost 6 years we could rely on a reliable placement of
caregivers.

When you suddenly find yourself in the situation of having to organize permanent care for a parent at short notice, it's an exceptional situation and usually uncharted territory. If you then come across a reputable, reliable company, it's a stroke of luck.
The employees of Deutsche Seniorenbetreuung were all very friendly, promised feedback and staff suggestions came promptly. Even during the care period, the company always kept in touch and inquired if arrival and departure worked and if we were satisfied.
Having such a contact person had a calming effect and made one feel confident.
I can highly recommend Deutsche Seniorenbetreuung to anyone who suddenly finds themselves in such a situation.

Very good advice, even on weekends emergency staffing,

Communication in the service was top

Quickly and endeavors! Very well accessible!

After a good six years of home care (continuously) for my now 98-year-old mother, I was faced with the urgent need for a three-week prevention care for my mother, who has no experience in these matters and has ideas like in the 19th century. In Deutsche Seniorenbetreuung I found an excellent contact person to whom I could present my concerns, wishes and goals and who fully reflected to me the possibilities in this regard. Since I had no previous experience with this situation, it was all the more important that I had the feeling and the knowledge that I was being taken seriously and that I was being represented in the care in my sense. If already the initiation (already before Covid 2019) was excellent verbally and in writing, it was and remained all the more reassuring that even after the decision for a found procedure and a (Polish) caregiver, it continued just the same, especially with the contract reviews and the billing process.

In Ms. Nicole Fritz and Ms. Maria Beutl B.A. I had two empathetic contact and support partners with whom I could discuss everything 1:1. The supervision and monitoring were very good. I always had the feeling that everything was on the screen and could be taken over and responded to by other colleagues, which also happened in one case. Promises made are definitely kept as they were made. Deutsche Seniorenbetreuung is absolutely reputable and I can only recommend it.

Fast mediation, regular demand

We always had competent contact persons who were always easy to reach. A very competent and caring nurse was placed with us. Especially in the initial phase, we felt very closely supervised. Mrs. Krössing also advised us very well regarding financial assistance.

Very friendly and patient phone conversations, quick assistance, consistent friendliness and fair resolution to our cancellation request.

The advice and support even in advance is very good and helpful.

The mediation was very well organized, from process to departure of the caregiver flawless, without complication.
I would also like to mention that the communication with Mrs. Glass was very professional and courteous!
A big thanks also to the team !
With kind regards
Thierry Cavriani / Roelof van der Linde

Your employees (Mr. Ruthmann, Mr. Bauer, Mrs. Krossing as well as many others always had an open ear for all concerns! They were Always endeavored to regulate everything!!! I would work with you again at any time!!! Thank you very much for everything! Petra Schug