Die Reiserei

Your vacation in good hands.

Die Reiserei
4.87 out of 5
Excellent
2,091 Reviews
Authenticity of reviews
Contact information
We are the travel agency for your trips around the world or just for your next vacation.

For the adventurous spirit in you and your curiosity. For your desire for the world outside. For your desire for the sea.
...
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Contact information

Die Reiserei
Hönower Str. 178
12623 Berlin
Germany
Directions

Contact person
Martin Hein

Images & Videos

Opening hours

Tuesday 10:00 am-06:00 pm

Websites & Profiles

99% Recommended
5 stars 1,770
4 stars 186
1 star 2
Quality
Value
Services
Performance
Consulting
Customer service
Excellent (4.88)
Cost-performance ratio
Excellent (4.53)
Top competencies

Customer loyalty

4.93 out of 5
524 Reviews

Professionalism

4.86 out of 5
500 Reviews

Professional demeanor

4.94 out of 5
429 Reviews

1,966 Reviews on ProvenExpert.com

4.87 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
Book through travel for a few years now. So far always
Well advised. Keep it up.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/21/2022Familie P.
Die Reiserei Comment from Die Reiserei:
We will :-)... thank you and much, much fun on vacation!
5.00 out of 5
Excellent
Recommendation
You are advised very well and it is tried to get the best out for the customer. The Reiserei in Neuenhagen can only be recommended.
From us there are 5 stars
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/18/2022Familie W.
Die Reiserei Comment from Die Reiserei:
Thank you for the nice feedback and see you soon in Neuenhagen :-)....
5.00 out of 5
Excellent
Recommendation
In these troubled times and the ever-changing rules on how to arrange a vacation, every travel seeker should go to The Reiserei. No one can do magic. but the greatest security reassures and anticipation sets in immediately after talking to the teams of the Reiserei . Thank you very much for the effort and all a healthy and great summer.
Loyal vacationers from Saxony
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/18/2022Anonymously
Die Reiserei Comment from Die Reiserei:
Dear thanks to the great feedback to the "loyal vacationers from Saxony" :-)... we are happy that we can create the dream vacation for you again and again!!!
5.00 out of 5
Excellent
Recommendation
Reiserei Neuenhagen, especially Mrs. Vandré, has already organized some great trips for us. From A - Z super advice, great organization, fast help, even out of the vacation. Whether on site, by phone or by mail, always perfect, friendly, creative and fast. For us no other travel agency comes into question. Thank you very much, see you in any case for the next booking;-).
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/17/2022Frau H.
Die Reiserei Comment from Die Reiserei:
Dear Ms. Hitschler,

thank you very much for this great feedback. That feels so good :-). We are already looking forward to the next joint appointment with us in the REISEREI and now very much looking forward to your great vacation,

Best regards from the REISEREI!
5.00 out of 5
Excellent
Recommendation
A better and friendlier advice can hardly be imagined.
We got exactly the right travel package for our small family. 👨👩👦 Attention was paid to points that we had not even thought of.
We love booking our trips with the travel company because we know we are always in the best of hands and even if there are unforeseen complications, a quick and good solution is found.
Thank you for that 🙂
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/17/2022Frau S.
Die Reiserei Comment from Die Reiserei:
Dear Ms. Schacht,

that's exactly what we are here for and we love it when we could help. Enjoy the anticipation of your well-deserved vacation and then see you soon in the REISEREI :-).

Best regards from the vacation crew
5.00 out of 5
Excellent
Recommendation
By the employee Mrs. Vandre' we were already several times very well advised and she is always our first contact!
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/17/2022Familie S.
Die Reiserei Comment from Die Reiserei:
Thank you :-)!!
4.20 out of 5
Good
Recommendation
Very friendly and good advice
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/17/2022Frau S.
Die Reiserei Comment from Die Reiserei:
Thank you, that makes us happy :-)!
4.80 out of 5
Excellent
Recommendation
Very knowledgeable advice on individual wishes. A great travel agency to plan the most beautiful time of the year.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/14/2022Familie Z.
Die Reiserei Comment from Die Reiserei:
Many, many thanks... and hopefully see you soon in the REISEREI for a coffee :-)!
2.00 out of 5
Fair
After 2 years of vacation Corona abstinence, we wanted to use the good service of Reiserei, which we knew well, for an upcoming package tour. Unfortunately, our anticipation was immediately thwarted by the new consultation fees. Since we had fortunately already worked at home and had concrete ideas about destination, destination and time, this fee was waived for us. The employee only had to enter our data into her computer. Unfortunately, it also turned out during the "consultation" that their program was more inflexible than that of some comparison portals on the net. In the end, however, we were able to put together a trip.
Conclusion for us, however, is that in the future we will book our trips ourselves from the home computer, because with a little more time you can also read and combine everything worth knowing yourself.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/12/2022Familie N.
Die Reiserei Comment from Die Reiserei:
Dear family N.,

first of all, thank you very much for your honest feedback. Only in this way can we become a little better every day for our guests in the REISEREI. In this respect, we take your feedback very seriously, of course, even if we can not understand it technically / professionally, because we access the same booking engines as the online portals.

Nevertheless... we wish you from the bottom of our hearts that you will find an online portal that is also there for you in case of problems with always the same personal contact person. That it will not leave you hanging in queues for several hours in case of flight cancellations. That in the event of another pandemic, it won't turn off the phones and refer you to service emails. That it points out the problems with rebookings and cancellations in the nevertheless so favorable tariffs. That for you independently with the tour operator calls, if it comes to flight time changes, in order to arrange nevertheless still another more favorable departure time. That you before departure again on the changed entry regulations points out and supports you with the filling out of entry forms. And last but not least, that appreciates you as a customer and not as a booking number...

With this in mind, we look forward to seeing you at the REISEREI at any time,

Your vacation crew
5.00 out of 5
Excellent
Recommendation
Comprehensive, competent and extremely friendly advice. Many thanks
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/10/2022Anonymously
Die Reiserei Comment from Die Reiserei:
Thank you very much, we are very happy about that. See you soon in the REISEREI :-)...
5.00 out of 5
Excellent
Recommendation
Calm very friendly charisma competent appearance towards us a big praise to the consultant
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/10/2022Frau H.
Die Reiserei Comment from Die Reiserei:
Thank you very much, that makes us totally happy :-)!
5.00 out of 5
Excellent
Recommendation
Ms. Vandrè always handles all requests super promptly and responds to all individual requests with a lot of commitment. We feel that we are in good hands with her.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/06/2022Anonymously
Die Reiserei Comment from Die Reiserei:
That's the way it should be, thanks for the nice feedback!
5.00 out of 5
Excellent
Recommendation
This was our first time at the Reiserei. And will never want to go anywhere else. We got our vacation, in a newly opened hotel in Egypt the way we wanted it. The biggest hurdle was two overlapping seasons. Thanks to reservation with the tour operator this was possible.

Online we found the hotel, but no package tour to it, let alone the Executive Superior Suite bookable with children.

The price was higher than expected, but we can confidently blame the equipment, the Ukraine war and the profit price spiral of the corporations and not the travel.

Every completely anonymous online travel seller with an associated travel agency gets his money from the tour operators just the same.

Here, in the end, you really get every special wish that can be fulfilled.

Never again without you ;)

Best regards

Jospehine, Manuel and the certainly overwhelmed children :))
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/05/2022Herr L.
Die Reiserei Comment from Die Reiserei:
W O W!!! What a feedback. THANK YOU!!!!
5.00 out of 5
Excellent
Recommendation
VERY pleasant conversation, great advice....I am very satisfied....
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/05/2022Familie S.
Die Reiserei Comment from Die Reiserei:
Then we are also satisfied :-)!
4.60 out of 5
Excellent
Recommendation
Friendly advice. Everything is explained in detail to the customer. We are very satisfied and continue to book our trips in one of your branches.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/05/2022Familie W.
Die Reiserei Comment from Die Reiserei:
Thank you and see you soon :-)!
5.00 out of 5
Excellent
Recommendation
Very professional and friendly
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/04/2022Familie B.
Die Reiserei Comment from Die Reiserei:
Thanks and see you soon :-)!
5.00 out of 5
Excellent
Recommendation
We were very satisfied with the advice we received from Ms. Vandré. She took a lot of time and answered all open questions competently.
With kind regards
Doris and Harald Barowitz
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/04/2022Familie B.
Die Reiserei Comment from Die Reiserei:
That's the way it should be, thank you very much for the feedback!
5.00 out of 5
Excellent
Recommendation
We were not the first time there and are always competent and friendly advice.Thus, one has a safe and satisfied feeling during the booking process For open questions you are always available.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
06/04/2022Familie S.
Die Reiserei Comment from Die Reiserei:
Thank you :-)!!!
5.00 out of 5
Excellent
Recommendation
I book 1 (-2) times a year a trip through the travel agency, for many years in the same travel agency and am super satisfied, especially with the head of the office, Ms. Sonja Heinrich, who was often my contact person.
When in email contact, emails are read and answered even outside of official business hours. I have the feeling that the head of the office is always on duty, very committed.
But also other employees were courteous, as far as I had to deal with them.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
05/09/2022Anonymously
Die Reiserei Comment from Die Reiserei:
THANK YOU for the appreciative feedback!!!
5.00 out of 5
Excellent
Recommendation
We have been receiving advice from Mrs. Vandre` for many years and are very happy and extremely satisfied with it.
Show original
Customer review & rating for:
Ihr Urlaubsbeginn in der Reiserei
05/09/2022Frau Z.
Die Reiserei Comment from Die Reiserei:
And we are satisfied to have you with us every time :-)
125 Reviews from
2 other sources
4.87 out of 5
Excellent
5.00 out of 5
Excellent
46 reviews on Facebook
 
11/06/2019
4.80 out of 5
Excellent
79 reviews on Google
 
06/16/2022
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All reviews and experiences about Die Reiserei are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/20/2017  |  Last update: 06/14/2022   |  Report profile

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