die thiel gruppe

the thiel group, Volkswagen, Audi, Porsche, Skoda, SEAT, VW Commercial Vehicles

Contact information
The thiel group is your reliable mobility partner in the districts of Paderborn, Höxter and Gütersloh and offers you a wide range for the realization of your automotive wishes with the brands Volkswagen, Audi, Skoda, SEAT, Porsche, Volkswagen Commercial Vehicles and Westfalia. We are there for you with passion and competence.

Contact information

die thiel gruppe
Detmolder Str. 73
33100 Paderborn
Germany
Directions

Contact person
Daniela Schön

Opening hours

Wednesday 08:00 am-06:00 pm

Websites & Profiles

84%
Recommended
on ProvenExpert.com
Customer service
Good (4.29)
Cost-performance ratio
Good (4.20)

147 Reviews on ProvenExpert.com

4.31 out of 5
Good
1.00 out of 5
Poor
Unfortunately, already made several bad experiences at Thiel Schloß Neuhaus / Skoda.
Each time longer waiting times. One feels like a supplicant.
The way the employees treat each other doesn't seem to be the best either. Have experienced during a visit, as one has angegiftet in front of customers.
Then there was a campaign concerning the inspection and oil change. This ended at the end of April. I called at the beginning of April. Unfortunately, no one from the branch answered the phone. I ended up in Paderborn. The employee said they would call me back from the Schloß Neuhaus branch. Now we have the 20th of June. I am actually satisfied with Skoda, but Thiel probably no longer.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
06/20/2022Anonymously
5.00 out of 5
Excellent
Recommendation
We, the Sieke driving school, purchased our 1st e-car there, at a super price.
The sales consultant" Nils Gieffers,"has advised us to our complete satisfaction and stood by us throughout the entire purchase process. Mr. Siemens (trainee) and Mr. Gieffers have us by their friendly and arranged kind, the day of delivery really embellished,
Friendliness and still the feeling "THE CUSTOMER IS KING" is 100% correct here.
Thank you for the great cooperation and we will certainly come back.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
06/16/2022Wilhelm Sieke
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Sieke, thank you for your 5-star review and for taking the time to share your experience with us online. We are very pleased that we were able to inspire you and will of course pass on your praise to both gentlemen.
Best regards, your team from Thiel
4.40 out of 5
Good
Recommendation
Thanks especially to Felix Guski, that was always very personal and fair advice. That's exactly what's important to me, and that's why I'll be happy to come back.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
06/13/2022Anonymously
1.60 out of 5
Fair
I would strongly advise against buying a car from this dealership.

I bought a very young used car (only 7 000 km) with the highest quality seal "The World Car" here. It turned out that the vehicle, in addition to the known software problems that were solved relatively quickly, has wide physical problems - jerky start-up, jerky gearshifts and very clear vibration at certain speeds. This could hardly be noticed during the extremely short test drive of 30 min.

First the dealership talked itself out of it with the standard "state of the art" statement. Then I was shown that another vehicle of this type had the same problems. Redemption and conversion were excluded. The dealership has the satisfaction and service for the customers strongly in the background, in the foreground is obviously the pure profit at any price.

A mail to neuemedien@... and other responsible persons of the house brought nothing.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/08/2022Anonymously
1.00 out of 5
Poor
We bought a new car at Thiel in Bad Driburg. During a visit to the workshop, the steering wheel was glued with a foil. A few days later, we noticed that the leather was damaged in several places due to the foil being torn off. Although I calmly described the facts to the managing director, Thorsten Spangenberg, he refused to pay for the damage. One employee even admitted to us that the damage to the leather steering wheel had been caused by the gluing. However, he did not dare to tell Mr. Spangenberg the truth. I have already met many car dealerships, but I have never met such an incompetent and unfriendly manager. In my opinion, Mr. Spangenberg is not suitable for this position and should be replaced as soon as possible. We will no longer buy a car from VW in Driburg!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
01/29/2022Anonymously
1.00 out of 5
Poor
I was a few weeks ago in the dealership in Paderborn to me there at the parts sale to look for something suitable for my car. I had a 200, - € voucher, where it already started with the problems. The sales department did not manage to use this voucher - unfortunately. After long discussions, which were not really friendly or courteous from my point of view, it then worked.

Now, a few weeks later I get an invoice issued with the request for payment, WHILE this bill is already long settled by the named voucher.

From my personal point of view, I would not recommend this dealership to anyone or the parts sales area and the processing behind it.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
01/18/2022Henning Heckeroth
5.00 out of 5
Excellent
Recommendation
Many thanks to Mr. Osterode, technically absolutely competent and a very nice advice. Top
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
12/15/2021Karl-Heinz Lake
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Lake, thank you very much for your kind words and the excellent rating! We are happy to forward your feedback to Mr. Osterode and are sure that he will be very pleased. See you hopefully soon again and best regards, your team from Thiel Group.
5.00 out of 5
Excellent
Recommendation
I hereby evaluate a used car purchase with Mr. Isenborth.
During the initial telephone contact, all questions were answered competently. Everything was prepared for the test drive on the agreed date. During a detailed consultation, all questions were answered with a lot of expertise. Even questions asked later were clarified very promptly by phone. At my request, Mr. Isenborth organized accessories so that I could take delivery of the vehicle after only a few days.
I got to know Mr. Isenborth as a friendly, reliable and competent salesman and will gladly recommend him as a contact person.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
12/05/2021Mechthild P.
die thiel gruppe Comment from die thiel gruppe:
Dear Mrs. P., thank you very much for rating us with 5 stars and for your positive comments about the advice and support, especially from Mr. Isenborth. Of course, we were happy to pass on your feedback immediately and we are already looking forward to welcoming you back in person soon! Best regards and thank you for your trust, your team from the Thiel Group.
5.00 out of 5
Excellent
Recommendation
I bought a used car from Mr. Isenborth - without a prior inspection and test drive due to the distance. The open, competent, professional and above all honest and trustworthy manner has convinced from the first conversation. The good service (including pick-up at the station) when taking over the vehicle only confirmed the first impression. Even questions that arose afterwards were clarified 100%. Many thanks for everything. I will definitely recommend.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
10/29/2021Olaf Brämer
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Brämer, thank you very much for your kind words and the excellent rating! We are happy to forward your feedback to Mr. Isenborth and are sure that he will be very pleased. See you hopefully soon again and best regards, your team from Thiel Rheda-Wiedenbrück.
1.80 out of 5
Fair
My car was constantly losing air at the front left wheel. The service man tried to convince me that all wheels had different air pressure and this was stored. Thus, the whole system got mixed up. On my request, he may explain to me why then the air is released from a wheel, the air pressure control was completely confused. I can do without such a service man. Jürgen Neumann.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
10/27/2021Jürgen Neumann
1.00 out of 5
Poor
Waited almost an hour. Then a UP for 1-2 as a replacement vehicle in prospect. After 10 min. pulled back again. Do not have a car. Sorry. The yard was full of demonstration vehicles. Without words. My wife and drive 50 thousand kilometers a year and costs do not matter. So far only gone there because there is no alternative. Definitely but the last time. Incompetent store
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
10/20/2021Halil Aksogan
1.00 out of 5
Poor
180€ as a service for the request of a warranty service charge, because internally the experience of problem solving for E-mobility from the own house is missing, is definitely not a benchmark. For a 5/6 charged vehicle to charge the test charge with 10.25 € is only a curiosity excerpt of the bill ... when asked whether this is felt so right, the bill is simply arbitrarily reduced to 100 € ... Service missed!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
09/03/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Positive throughout!!!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
08/17/2021Anonymously
die thiel gruppe Comment from die thiel gruppe:
Thank you very much for your 5* rating. We are very pleased.
4.80 out of 5
Excellent
Recommendation
I felt very comfortable right from the start. From the test drive to the consultation to the conclusion of the contract a good and competent service.
Many thanks to the Seat/Cupra team in Rheda-Wiedenbrück Mr. Mirbach and Mr. Diermann. Especially to Mr. Diermann for the uncomplicated handling of the vehicle order.
The thiel group is highly recommended. In this car dealership the customer is still in the foreground!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
08/06/2021Christopher
die thiel gruppe Comment from die thiel gruppe:
Dear Christopher, thank you very much for your kind words and the excellent review! We are happy to forward your feedback to the two gentlemen and are sure that they will be very pleased. See you hopefully soon again and best regards, your team from Thiel Group.
5.00 out of 5
Excellent
Recommendation
The gentlemen from the Porsche parts service know their stuff, help even with difficult questions competently
and friendly ! They are reliable and obliging. A Porsche Center of the old school. Many thanks !
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
06/15/2021Anonymously
die thiel gruppe Comment from die thiel gruppe:
Dear customer, thank you very much for taking the time to share your experience with us online. We are very happy to pass on your praise to our colleagues in the parts service and thank you for your trust. We hope to welcome you back soon. Best regards, Your Porsche Paderborn Team
3.40 out of 5
Average
Recommendation
For the 2nd time I was forced to pay for the service repair, although a maintenance contract was concluded with the lease. Once can happen, but I told my employees, who makes the same mistake twice, risks a warning. Then, as a customer, you expect IMMEDIATE rectification and don't have to remind them 2 or 3 times and nothing happens.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/09/2021Apotheker Georg Dribusch
4.80 out of 5
Excellent
Recommendation
Competent seller Mr. Diermann,
thank you very much for the good handling
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/02/2021M.Kühl
die thiel gruppe Comment from die thiel gruppe:
We would like to thank you very much for your 5-star rating and for taking the time to share your experience with us online. We are very pleased that we were able to inspire you and will of course pass on your praise to Mr. Diermann.
Best regards, your team from the Thiel Group.
1.00 out of 5
Poor
"The customer is king" or "Vorsprung durch Technik".
Not at this Audi / VW dealership.
In 2017, I bought a high-quality vehicle at this dealership. In the first 5 months, the car had to go to the workshop 5 times. Voluntarily, they did not want to take the vehicle back. So the whole thing went into a legal dispute. In court they did not want to settle (they had an insurance that would not pay in case of a settlement). After 3 years the court decided in my favor. And although now the insurance would pay for the costs, they did not want to accept this decision. The car dealership appealed. Now I continue to argue before the Higher Regional Court.
This car dealership is really not to be recommended.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/13/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Autohaus Thiel in Rheda Wiedenbrück gets a 1+ with a star from me! From the reception to the workshop service to the used car sales.
A big thank you to Mrs. Pollrich and Mr. Deppe, Rehage, Akmann and Ak.
Rarely experienced such a good team and and care!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
11/18/2020David
die thiel gruppe Comment from die thiel gruppe:
Thank you very much for your review. We were very pleased with the feedback. We want to constantly improve our service and fully align it with the needs and wishes of our customers. For this reason, we are especially pleased when customers take the time to leave us personal feedback.
4.00 out of 5
Good
Recommendation
VW Golf PB-LK 1905;
After a personal telephone call, an assessment that I had given incorrectly could be clarified. I am happy to give the company VW Thiel in Rheda Wiedenbrück a very satisfactory verdict and I apologize for the previous assessment in all form.
Bruno Klegraf
Show original
Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
10/20/2020Bruno Klegraf
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Klegraf, thank you very much for the revision of the rating. We are very pleased that we were able to satisfy you after all. Many greetings, the team of Thiel Rheda-Wiedenbrück.
4,195 Reviews from
21 other sources
4.58 out of 5
Excellent
5.00 out of 5
Excellent
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5.00 out of 5
Excellent
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4.88 out of 5
Excellent
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4.88 out of 5
Excellent
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4.85 out of 5
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4.83 out of 5
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4.74 out of 5
Excellent
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09/25/2019
4.70 out of 5
Excellent
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05/24/2022
4.52 out of 5
Excellent
56 reviews on mobile.de
 
04/20/2022
4.50 out of 5
Excellent
68 reviews on Google
 
04/08/2022
4.50 out of 5
Excellent
83 reviews on Google
 
06/15/2022
4.40 out of 5
Good
159 reviews on Google
 
04/19/2022
4.36 out of 5
Good
75 reviews on mobile.de
 
05/10/2022
4.31 out of 5
Good
32 reviews on mobile.de
 
04/20/2022
4.10 out of 5
Good
202 reviews on Google Maps
 
06/14/2022
4.00 out of 5
Good
225 reviews on Google Maps
 
06/14/2022
3.90 out of 5
Good
440 reviews on Google
 
06/22/2022
3.83 out of 5
Good
4 reviews on AutoScout24
 
09/22/2019
3.60 out of 5
Good
17 reviews on Facebook
 
03/08/2021
3.60 out of 5
Good
279 reviews on Google
 
06/21/2022
3.60 out of 5
Good
76 reviews on Google
 
03/25/2022
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All reviews and experiences about die thiel gruppe are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/01/2017  |  Last update: 06/20/2022   |  Report profile

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