die thiel gruppe

the thiel group, Volkswagen, Audi, Porsche, Skoda, SEAT, VW Commercial Vehicles

die thiel gruppe
TOP SERVICE PROVIDER 2024
4.69 out of 5
Excellent
5,578 Reviews
Contact information
The thiel group is your reliable mobility partner in the districts of Paderborn, Höxter and Gütersloh and offers you a wide range for the realization of your automotive wishes with the brands Volkswagen, Audi, Skoda, SEAT, Porsche, Volkswagen Commercial Vehicles and Westfalia. We are there for you with passion and competence.

Contact information

die thiel gruppe
Detmolder Str. 73
33100 Paderborn
Germany
Directions

Contact person
Daniela Schön

84%
Recommended
on ProvenExpert.com
Customer service
Good (4.28)
Cost-performance ratio
Good (4.19)

211 Reviews on ProvenExpert.com

4.30 out of 5
Good
5.00 out of 5
Excellent
Recommendation
Despite being a long way from my home town, I chose this dealership. The reason for this was clearly the super friendly and professional customer service, which I haven't experienced anywhere near as much at other dealerships. I am absolutely happy with my decision. Thanks to my sales advisor Nils, who absolutely convinced me!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/27/2024Mona R
die thiel gruppe Comment from die thiel gruppe:
Dear Mrs. R., thank you very much for rating us with 5 stars and for being so positive about the advice and support you received, especially from Mr. Gieffers. We were of course happy to pass on your feedback straight away and we look forward to welcoming you back in person soon! Best regards and many thanks for your trust, your team from the Thiel Group
5.00 out of 5
Excellent
Recommendation
The friendly, relaxed atmosphere in the Schloss Neuhaus branch really appealed to me.
I was impressed by the handling, customer service and especially the friendly and competent advice when buying a car.
As I am a new customer, I cannot yet give an assessment of the quality, range and services.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/25/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Dear customer, thank you very much for your review and the nice feedback, which we appreciate very much and are happy to pass on to our entire team. Best regards & hope to see you soon, your team from the Thiel Group.
5.00 out of 5
Excellent
Recommendation
Very competent and friendly advice.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/19/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Thank you very much for your 5* rating. We are very happy about it. The team of the Thiel Group.
4.20 out of 5
Good
Recommendation
Advice, sales and processing were excellent. ( especially Mr. Bories )
Thiel is certainly not responsible for the long delivery time of my CUPRA Formentor.
The same applies to the offer and service of the car rental company "Enterprise"
There is certainly room for improvement (accessibility / prices).
Therefore, in the area of " offer " only a satisfactory.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/12/2024Finke, Michael
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Finke, we are very pleased about your great experience with us and will pass on your feedback to Mr. Bories with the greatest pleasure! We have forwarded the points of criticism you mentioned internally to those responsible. Hope to see you again soon, your team from the Thiel Group.
1.00 out of 5
Poor
After 3 phone calls asking for a call back, I gave up waiting.
Therefore not recommended.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
04/10/2024Anonymously
1.00 out of 5
Poor
Not to be recommended. After a flat tire, the dealership did not manage to get a tire within a week. I then did this myself. The agreed rate for the rental car rose from €35 per day to €80 from the second day. Outrageous. Never again Thiel Paderborn.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
03/26/2024Anonymously
1.00 out of 5
Poor
When I am asked about my personal experiences with Karl Thiel AG, I can't think of any words to describe them, they were so bad. I will never again set foot in this dealership, which treats customers with absolute ignorance. It would go beyond the scope of this article to list all my negative experiences, without words.
If there are currently problems with a vehicle, Karl Thiel AG sees itself as an agency and not as a contact partner, you have to argue with the large VAG group and recognize where you stand...
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
03/23/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Thank you for your rating. We would like to know the exact reasons why you rated us with one star. Please contact us by e-mail at neuemedien@thiel-gruppe.de and let us know your feedback and contact details. The Thiel Group team.
5.00 out of 5
Excellent
Recommendation
Mr. Dudeck's advice was very competent and friendly, which ultimately led to the purchase of our dream car.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
03/18/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
We would like to thank you very much for your 5-star rating and for taking the time to share your experience with us online. We are very pleased that we were able to inspire you and will of course pass on your praise to Mr. Dudeck. Best regards, your team from the Thiel Group.
2.40 out of 5
Fair
Very nice car dealership in Paderborn on Detmolder Straße.
Very friendly and helpful staff.
Unfortunately, the customer is not helped in many cases, as the service, at least in the car area, is regularly overwhelmed with current vehicle functions, does not know many vehicle functions and in many cases cannot solve problems.
In the event of postponements of vehicle purchase dates, the customer is not actively informed. Even in repeated cases, it seems that the customer is expected to call and ask whether the promised date will be kept.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
03/15/2024Claus Hoffmann
5.00 out of 5
Excellent
Recommendation
I received detailed advice from Mr. Edelhoff regarding the VW E-UP. Highly recommended.
Thank you very much.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
03/07/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Linnemannstöns, thank you very much for your 5-star rating. We will of course be happy to pass on your praise and recommendation to Mr. Edelhoff. Best regards, the Thiel Group team.
1.00 out of 5
Poor
I bought an Audi a4 Avant from this dealership in 2017. Afterwards, it turned out that the car had rear damage according to the vehicle history. The car was painted and dented. I wrote to the dealer via a lawyer. No response!!!!! They deny it. Although it would have been visible in the vehicle history. You can expect a car dealer to make sure that everything is in order. Just sad. I will never buy a car there again!!!!!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/27/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We are very satisfied with Mr. Peters 👍
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/16/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Dear Ms. Krelaus, we are very pleased about your great experience with us and will pass on your feedback to Mr. Peters with the greatest pleasure! Hope to see you again soon, your team from the Thiel Group.
5.00 out of 5
Excellent
Recommendation
Good service and friendly staff. Ms. Sieber gave me excellent advice when I made the appointment. Gladly again!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/10/2024Anonymously
4.60 out of 5
Excellent
Recommendation
I was very satisfied with Mr. Sebastian Weinstein 👍🏻
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/07/2024Anonymously
1.00 out of 5
Poor
No interest whatsoever in selling a car. The sales advisor I got in touch with didn't even turn on the light in the office. Then I was told that the model I wanted was currently not available and that was that. The miserable rest had to be pulled out of the employee's nose. I can do without something like that. Never again!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
02/01/2024D. Thomas
4.00 out of 5
Good
Recommendation
I can only rate my experience with Mr. Horstbrink (service advisor) as very good. Friendly, helpful and competent would be the 3 strongest descriptions/criteria for me!!!
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
01/30/2024Anonymously
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Niebuhr, thank you very much for your kind words and the excellent review! We will be happy to forward your feedback to Mr. Horstbrink and are sure that he will be very pleased. Hope to see you again soon and best regards, your team from the Thiel Group.
5.00 out of 5
Excellent
Recommendation
The service and advice, especially from Mr. Wodtke, is very customer-oriented and friendly. Questions are answered in a personal conversation and a familiar atmosphere is created. Mr. Wodtke makes you feel well advised and in good hands.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
01/30/2024Herr Meister
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Meister, thank you very much for your kind words and the excellent review! We will be happy to pass on your feedback to Mr. Wodtke and are sure that he will be very pleased. Hope to see you again soon and best regards, your team from the Thiel Group
5.00 out of 5
Excellent
Recommendation
Very satisfied with everything! Thank you Sinan.

Kind regards George (T-Roc)
Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
01/25/2024George
die thiel gruppe Comment from die thiel gruppe:
Lieber George, wir bedanken uns recht herzlich bei Ihnen für Ihre 5-Sterne Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrung bei uns online zu teilen. Wir freuen uns sehr, dass wir Sie begeistern konnten und geben Ihr Lob selbstverständlich an Herrn Ak weiter.
Herzliche Grüße, Ihr Team von der Thiel Gruppe

4.60 out of 5
Excellent
Recommendation
After an accident - serious rear-end collision - quick and uncomplicated repair. I thought the provision of the rental car and the exchange of my repaired car at my home was great. The car looks like new, top performance from the service team and especially the workshop team. I can recommend Autohaus Thiel without reservation. Only the staff in the call center - the accident happened outside regular opening hours - seemed a bit uncoordinated to me.
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Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
12/14/2023Christoph
die thiel gruppe Comment from die thiel gruppe:
Dear Mr. Stöver, thank you very much for your review and the nice feedback, which we appreciate very much and are happy to pass on to our team. How nice that you are satisfied with us and our handling and that you recommend us to others. We will do our best to continue to impress you in the future and hope to welcome you back soon. We are grateful for your comment about the call center. Best regards, the Thiel Group.
4.00 out of 5
Good
Recommendation
Many thanks for the super fast processing of the vehicle purchase, Mr. Tietze!
Show original
Customer review & rating for:
die thiel gruppe Kundenzufriedenheitsbefragung
12/08/2023Anonymously
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All reviews and experiences about die thiel gruppe are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 08/01/2017  |  Last update: 05/21/2024   |  Report profile

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