We bought a new car at Thiel in Bad Driburg. During a visit to the workshop, the steering wheel was glued with a foil. A few days later, we noticed that the leather was damaged in several places due to the foil being torn off. Although I calmly described the facts to the managing director, Thorsten Spangenberg, he refused to pay for the damage. One employee even admitted to us that the damage to the leather steering wheel had been caused by the gluing. However, he did not dare to tell Mr. Spangenberg the truth. I have already met many car dealerships, but I have never met such an incompetent and unfriendly manager. In my opinion, Mr. Spangenberg is not suitable for this position and should be replaced as soon as possible. We will no longer buy a car from VW in Driburg!
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Translation
Best regards, your team from Thiel