DOMUS Software AG, based in Ottobrunn near Munich, offers future-oriented property and real estate management software. Over the past decades, the family-owned company, founded in 1974 with around 100 employees, has developed innovative software
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solutions for property management. The application areas of the products offered go far beyond the functions of classic ERP systems (booking, dunning, billing). In addition to numerous memberships in real estate associations, DOMUS is a certified software partner of DATEV.
Thank you for your positive feedback on the product as well as the feedback on our customer support!
Our first level support was introduced for a faster processing of requests and first takes the concerns of our customers and prioritizes them for further processing and, if necessary, direct problem analysis on their system by the second level support. Support requests received by 4 p.m. will be answered on the same day. We are very sorry that you could not share this experience.
If you are dissatisfied with the processing time of a case, please feel free to send an email to our Mr. Ebering as the head of customer support. He will take a look at the case and push for a speedy response.
We hope for a continued good cooperation!
Your DOMUS Team