I have been a customer of Domus for more than 20 years with the program DOMUS 1000 and on balance I have never regretted my decision for DOKUS 1000.
Unfortunately, however, the reaction time of the customer support - especially when it comes to questions and problems in the current work - is often much too long, the customer service is usually not directly available - this was organized much better in the past (with the consulting center in Erfurt), the response times are simply too long for efficient work (even if the standards of other software houses in force today are unfortunately comparable to this).
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Thank you for your positive feedback on the product as well as the feedback on our customer support!
Our first level support was introduced for a faster processing of requests and first takes the concerns of our customers and prioritizes them for further processing and, if necessary, direct problem analysis on their system by the second level support. Support requests received by 4 p.m. will be answered on the same day. We are very sorry that you could not share this experience.
If you are dissatisfied with the processing time of a case, please feel free to send an email to our Mr. Ebering as the head of customer support. He will take a look at the case and push for a speedy response.
We hope for a continued good cooperation!
Your DOMUS Team