Unfortunately, I have never experienced such impudent and disrespectful treatment from the secretaries in my life.
Although a lawyer was supposed to look after me - because I had authorized him - I could not get in touch with him. According to the secretary, he is always in talks and is never available. I have authorized him and not his secretary!
And on my request is always answered with the following: "The lawyer will get back to you" and that three times said and not done.
Despite this issue, the staff/secretaries have also always talked to me without any courtesy. Even when I had questions, they turned their backs on me and always wanted to walk away from the conversation.
Emails were also not answered at all.
I felt like I was always tied up and not being defended in any sense, as I could not express my issues and concerns to either the insurance company or the attorney.
Here, unfortunately, one is not defended, but deprived of his rights.
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