EcholoN

Our journey with EcholoN began against the backdrop of replacing a 15-year-old system that had become outdated and inefficient in its functionality. The main goals were to improve internal and external communication and to optimize our service portal. Thanks to EcholoN, the tide has turned and it is now the linchpin of our service processing at Dr. Netik & Partner.

Areas of application and personal use:
EcholoN is used by us in internal IT, customer service and application development. My personal role includes administration, implementing change requests, recording and processing tickets and requests for quotations, reporting and controlling

Favorite features:
The uncomplicated ticket entry, the management interface, the quick service entry, the connection to Docusnap and the service portal are particularly appreciated. These features not only simplify our work processes considerably, but also improve communication with our customers and within the team.

Benefits and advantages:
EcholoN has enabled us to significantly increase the quality of our service advice, maintain a better overview of current processes and tickets and improve direct communication with customers. The monthly service consultations, supported by EcholoN, have led to increased internal efficiency and effectiveness.

Increased efficiency and team improvement:
The implementation of EcholoN has contributed to a significant improvement in the efficiency of our team. Processes such as mail entry, service recording and the use of a single tool for all service components have made work smoother and more efficient.
Communication, collaboration and cost savings:
EcholoN has significantly improved communication and collaboration within our team and has led to significant cost savings by optimizing our resources. The increased number of tickets could be processed with high quality thanks to EcholoN, which has also led to an increase in full-service customers.

Implementation, training and support:
The implementation process went smoothly and in close cooperation with mIT solutions. The training was sufficient to fully utilize the potential of the software. The customer support has exceeded our expectations and the regular updates also provide significant added value for our company.

Future prospects:
We plan to continue to explore the topics of project/resource planning, service level agreement and prioritization in more depth. For us, EcholoN is software that can grow with our company and that we no longer want to do without.

Final thoughts:
The collaboration with mIT solutions was crucial to the success of the implementation. The connection to NAVISION and the flexible, scalable nature of EcholoN have made it an indispensable tool for Dr. Netik. We are confident that EcholoN will continue to help us improve our service quality and efficiency in the future.

Software with many possibilities.

The fact that EcholoN offers so many functions that we have not yet used makes it a pleasure to learn something new almost every day. To date, I have had consistently good experiences with EcholoN and especially with the team and support at mIT. EcholoN is a good tool for getting to the heart of the service.

We are constantly expanding EcholoN as a central service management solution for the entire group (customer service, IT service management, etc.).

EcholoN offers many different options for maintaining an overview of the recorded events. Individually for each colleague and each department as necessary and desired. EcholoN can be used to map and subsequently report on the requirements we set. The monitoring of key figures is another point that is essential for us and is provided by EcholoN.