Elithair

- Hair transplantation - Hair pigmentation - PRP treatments

Elithair
8,026 Reviews i
published (99 %)
out of 8,038 reviews
Contact information
Our motto is: We make dreams come true! Therefore, it is very important to us that every patient is completely satisfied with his result. In addition to the most modern techniques and instruments, the experience and expertise of our team naturally...

Contact information

Elithair
Brandenburgische Straße 20
10707 Berlin
Germany
Directions

Contact person
Dr. Balwi

Opening hours

Monday 09:00 am-07:00 pm
Review from 10/27/2022  
1.00 out of 5
Poor
Quality
Service on offer
Services
Information
Value
Top competencies

Professionalism

4.76 out of 5
104 Reviews

Customer satisfaction

4.63 out of 5
104 Reviews

Customer focus

4.60 out of 5
105 Reviews

2,473 Reviews on ProvenExpert.com

1.00 out of 5
Poor
Worst customer service there is.
There is no care for a person once the transplant does not happen( in this case their fault).
I have been waiting for my deposit for 6 months.
I call every week and am just fobbed off.
No one knows what the other person said.
Show original
Customer review & rating for:
Elithair
10/27/2022Astrit J.
Elithair Comment from Elithair:
Good day,

we are very sorry that you have not yet received your refund.

After submitting all necessary documents, a refund takes up to two weeks.

The money will be credited to your account in a timely manner.

With kind regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Hello
I have asked for advice and I have to say it is amazing.
I am more than surprised today to encounter this honesty.
It is not a company that is only out to make money but wants to see the customer 100% satisfied.
Because of my too thin hair I was advised against the transplantation and I was really very well informed and advised.
This company can proudly claim that they do not rip off their customers.
With best recommendation and kind regards.
Christian Fox
Show original
Customer review & rating for:
Elithair
08/27/2022Christian F.
Elithair Comment from Elithair:
Hello Christian Fuchs,

thank you very much for your honest review!

It is important to us that we not only operate, but also that we can guarantee a satisfactory result. Thank you for sharing your experience so transparently.

Best regards
Elithair
5.00 out of 5
Excellent
Recommendation
I am lovin it!
Customer review & rating for:
Elithair
05/18/2022Khaled D.
Elithair Comment from Elithair:
Dear Mr. Dokhan,

we are very pleased to hear that you are satisfied with the result.

With best regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Hair pigmentation Dusseldorf 2021

Hello, I had my 3e appointment in Dusseldorf last year and I am still very satisfied
with the hair pigmentation.
In the past I had 5 hair transplantations done with the old method (strip removal) (not at Elithair), so I could never wear a short hairstyle because of the scars.
After only 3 treatments, the team at Elithair Düsseldorf made sure that the scars are no longer visible when wearing a short hairstyle!
Oh on the top of the head and tonsure was pigmented between the transplanted hair, so that everything looks much
much fuller.
A super result, very natural and has given me back a lot of quality of life!
Thank you very much for this!!!
Price / performance more then top, (with other providers you pay double or triple) very recommendable!

With kind regards,
PZ
Show original
Customer review & rating for:
Elithair
04/26/2022P.
Elithair Comment from Elithair:
Hello Paul,

We are glad to hear that you are satisfied with your hair pigmentation result.
The satisfaction of our customers is our first priority.

With best regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Staf molto professionale e gentile, mi hanno aiutato durante tutta la mia esperienza e permanenza in clinica.
Customer review & rating for:
Elithairtransplant - Haartransplantation
03/29/2022Anonymously
4.60 out of 5
Excellent
Recommendation
Very good service. Be it before the hair transplant in Germany or on site in afterwards I could also reach someone. Looking forward to my result
Show original
Customer review & rating for:
Elithair
03/28/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Simply great !
I am completely satisfied with the complete package. My HT is now 4 months ago and I have nothing to complain about! From the free consultation to the surgery itself, everything was flawless and very professional. The consultation was very detailed and transparent and really gave me a great feeling about the surgery. When I arrived in Turkey everything was completely organized from A-Z. I was always picked up on time and the service was a dream. In the clinic you really noticed from the first second how professional the doctors are there. The operation itself was very pleasant and the healing process went as expected. Also the customer care is always there for me and I am glad to have done it at Elithair. I don't regret a cent I invested and will definitely recommend it to everyone around me. I have no choice but to give 5 stars!!! Thank you Elithair, you have changed my life !!! Best regards Tim Beier
Show original
Customer review & rating for:
Elithair
02/19/2022T.
5.00 out of 5
Excellent
Recommendation
I first had a HT at Elithair and then another pigmentation in the tonsure area. Super service, friendly and helpful. The price-performance ratio is very fair and you get a great service. Finally have full hair again and am satisfied
Show original
Customer review & rating for:
Elithair
02/07/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I have never seen such a service I am overwhelmed 😁
Show original
Customer review & rating for:
Elithair
02/07/2022D.
5.00 out of 5
Excellent
Recommendation
I had my surgery 2.5 years ago. Am mega thrilled with the service and quality. I am very enthusiastic about my result and have already persuaded my father.
It's his turn in August.
Show original
Customer review & rating for:
Elithair
02/07/2022Simon S.
5.00 out of 5
Excellent
Recommendation
Sono stato in Aprile 2021 ho fatto il primo trapianto sono soddisfatto adesso faccio un secondoi intervento,
complimenti Elithair siete dei professionisti

Grazie di tutto Rosario
Customer review & rating for:
Elithair
02/05/2022R.
5.00 out of 5
Excellent
Recommendation
Super simple and top organized

I requested online and was able to choose directly a telephone consultation appointment.
Afterwards, everything worked out super easy.
I was informed and received an individual offer.
Once I arrived in Turkey, I was accompanied throughout the entire trip - as promised.

3 days Istanbul with Elithair was the best decision
Show original
Customer review & rating for:
Elithair
02/05/2022H.
5.00 out of 5
Excellent
Recommendation
These are absolute professionals.
The care before and after the surgery was 1A.
My supervisor, Mr. Kilian White, was also super.
I would do the step again and again.
Show original
Customer review & rating for:
Elithair
01/28/2022M.
4.60 out of 5
Excellent
Recommendation
The entire team is very friendly and professional. The whole organization and implementation also runs flawlessly. Everything without problems and especially painless. Am all around really very satisfied. Thank you for everything!
Show original
Customer review & rating for:
Elithair
01/25/2022Mirko C.
5.00 out of 5
Excellent
Recommendation
I have been looking for a method to stop my hair loss for a very long time. I was at the end of my nerve and really unhappy. At some point I came across the PRP autologous blood treatments. After several comparisons I came to Elithairtransplant. I was most convinced by the price and offer.
After the 5th session I noticed a significant change. Because of my curly hair structure I needed more patience, because new hair is not immediately noticeable.

In the end, I am sooo glad I invested my money in this. I can now wear several different hairstyles and parting again and with much more confidence and pride.

Thank you for this! Elithair ♥️
Show original
Customer review & rating for:
Elithair
01/23/2022Denise B.
5.00 out of 5
Excellent
Recommendation
Organization on site was top
Show original
Customer review & rating for:
Elithairtransplant - Haartransplantation
12/05/2021Anonymously
5.00 out of 5
Excellent
Recommendation
My qualification begins with the conclusion of the contract until the return flight home.

My experience is positive, they have fulfilled everything that was agreed, I live in Germany and traveled to Istanbul to undergo my hair transplant.

At the clinic they treated me very well, they clarified all my questions. The staff was very nice to me and my companion. Even Dr. Balwi showed up during the transplant process.

The translator service was excellent, in my case I chose a Spanish translator who explained everything and accompanied me throughout my stay in Turkey. Thank you Yaimari for your work, it was excellent !!! And unfortunately I do not remember the names of the other two German translators who were also present thanks to you.

The itinerary was fulfilled as they told me by phone and email. All drawings, details and instructions are very clear! I congratulate you for that!

The hotel was 5 stars, with a good breakfast, spa, gym, room service.

The transfer and the staff waiting for you at the airport were very polite and always helped to carry our luggage.

My experience was positive and I recommend it!

thank you Dr. Balwi and team !!!
Show original
Customer review & rating for:
Elithair
11/22/2021Joaquin G.
Elithair Comment from Elithair:
Dear Mr. Gonzales,

thank you very much for the 5 stars. It always pleases us to hear from our satisfied patients
The well-being and optimal care of our patients are among our top priorities.

Thank you very much for your trust in our performance and service.

Best regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Registration:

I really wanted to have a cheap hair transplant for my receding hairline. For this reason, I chose a doctor in Turkey.
From hearsay, many people who have had their hair done in Turkey have come back satisfied. However, I am a very skeptical person by nature.

Then on the Internet I came across Elithair because of the numerous positive reviews.
SPOILER: These positive reviews are real reviews!!! On the last day after the follow-up, the staff asked us to submit a review. We were provided with the QR code and out of nowhere we were supposed to submit our review within a very short time. Therefore, there are many reviews that are very brief.
I can also personally confirm that everyone there was very satisfied!

But back to the registration... One advertises on the website with an immediate price offer, whereby I then had to find out - as is also common with many other providers - that you had to fill out an extensive form, shoot photos of your head and send them, as well as wait for an initial phone call, to then receive the offer by telephone.

I was informed that this offer was "individually tailored to me and would only be available for a limited time". The telephone call can be set beforehand by means of an appointment. While I was waiting for the phone call, I received numerous e-mails that were not individually tailored to me.

During the phone call, they recommended the DHI method, whereupon I requested a cost breakdown of the individual items as well as before/after pictures. Even after the telephone call, I continued to receive e-mails that were not tailored to me, i.e. so-called "sample e-mails". After I clicked on "View invoice", I received an appointment confirmation and then a down payment invoice in further sample emails, although I only wanted to view a cost breakdown of the invoice.

After I complained in writing about the disorganized incidents and about the service, they immediately called me back and asked for an apology. As a result, I finally received the before/after pictures. The poor organization paid off for me, as they provided me with a cost breakdown for the FUE method instead of the DHI method, which was significantly cheaper.

I was suddenly always called immediately and my concerns were listened to sympathetically. In the end I decided on the DHI method 2,200 grafts for 2,350.00 € + 100.00 € for an accompanying person + flight. For this decision, however, I needed 2 months, because I inquired with many other providers and had to inform myself about a HT in general.

Now an appointment for the HT was made by phone, which one received as an e-mail to the knowledge. After that one had to book the flight tickets and send them back also as confirmation for the appointment proposal by e-mails. Afterwards a deposit i.H.v. 400,00 € is to be carried out and a further form to be filled out.
Thereupon one received an extremely understandable schedule. Finally, a package was sent home, where one had to massage oneself with a serum 7 days and 1 day before the surgery to support a smooth course of the HT.

Also in the last days contact was made on the part of Elithair to clarify everything possible.

1 day before departure still the PCR test and the online form (Corona conditional) for entry into Turkey filled.
In Turkey:

1, day: (05.10.2021).
The driver was already waiting at the airport as discussed.
Contrary to the schedule, however, the driver stood outside instead of at the reception inside the airport, as this reception had apparently ceased to exist.
An interpreter was not available. However, one could have requested this by phone from the driver.
We were taken directly to the clinic with the other patients by shuttle bus.
The traffic in Turkey... Everyone drives as he wants! Whoever has the loudest horn wins!
Blood was taken (Aids test) and the PCR test for the return journey was done.
Afterwards I came into an office where I met the interpreter for the first time.
Here the procedure was explained to me again in fast forward. I was given a bag with care products. Afterwards I had to sign some consents.
Uncharacteristically, I had the preliminary interview the same evening.
Even more uncharacteristically, Dr. Bawli performed it himself.
(I was an exception, because other patients had the consultation with another doctor).
He then drew the hairlines for me. Since I was not satisfied with his suggestion, he made the lowest possible hairline at my request.
Here the number of grafts was increased, which I have also experienced from other patients.
Mr. Bawli is really an extremely sympathetic person. It was an honor to meet him personally.
Finally, we went for a shave with photos and then the balance was paid.
Last but not least, I was driven to the 4-star Hotel Kaya, which was about 10 km away from the clinic. (Other patients were taken directly to the hotel opposite!).
I had forgotten my Bawli bag with the care products in the clinic. The driver connected me with the clinic by phone, and I was then provided with a new bag the next day.
Dinner was at the hotel. One had to order a la cart.
Since the prices were very low, the food had a solid price-performance ratio.

Day 2:
I had to be on the mat already at 5:15 am. Therefore, breakfast at the hotel was cancelled.
(There were also patients who had your treatment only at 4 pm!).
We were again picked up on time by the driver.
Once we arrived at the clinic, everything went pretty quickly.
The injections for anesthesia were very uncomfortable, sometimes even painful.
Then all the grafts were taken from the donor area in the prone position.
Dr. Balwi came in briefly and greeted me while stroking my back.
Since my circulation had collapsed during the surgery, I had been given a saline solution. (Apparently I was not the only one!) After that I felt very well again.
I skipped breakfast, so the grafts were immediately implanted into my recipient area in the supine position.
At the end, the anesthesia wore off a bit. After a short message to the doctor, he anesthetized again briefly.
Since I did without breakfast, there was a large lunch menu after the surgery in the clinic.
Since the surgery lasted only 6 ½ hours with me. I had from 12 o'clock quasi free time.
Against the advice of the doctors on bed rest I have looked around a bit in the area.
Dinner was again in the hotel. This time there was a big buffet, which tasted good.
For the next 5 nights I had to sleep with a neck pillow on my back to protect the receiver area.

Day 3:
Finally breakfast at the hotel. Again, the selection was huge.
We were picked up again by the driver.
The follow-up examination took place, which was performed by another doctor under the supervision of an interpreter.
However, a first hair shower was not performed.
We were informed in detail about the further procedure.

Evaluation:
I cannot say anything about the result at the moment.
At the moment everything looks pretty tight and good.
Elithair has significantly increased prices. There are now many other clinics that offer significantly cheaper. Nevertheless, the price-performance ratio is definitely right!
Germany can take a leaf out of Turkey's book when it comes to organization.
However, the schedule that we received in advance was outdated in some places.
Therefore, the processes were constantly reorganized, but this was always done smoothly.
There were no waiting times. That's what I call structured work!
I was always taken care of at all times.
On request, an interpreter would have been consulted at any time.
However, it is advantageous if one can speak some English, since the majority of the staff also speaks English.

Notes after the surgery:
It should be noted that one should temporarily abstain from many lifestyle habits.
For example, you should not style your hair for 6 months, not do any sports for 6 weeks, not go to the solarium for 6 weeks, not drink alcohol for 3 days and much much more!

You should also do some shopping in advance.
Lots of kitchen roll to dry after the special hair washes, 3l of water per day to drink, aloe vera for the scalp against dryness and itching, vitamins such as biotin, shampoos that take place after the special hair washes, etc.
Show original
Customer review & rating for:
Elithairtransplant - Haartransplantation
10/09/2021Sharif E.
Elithair Comment from Elithair:
Good day Mr. El-Chamid,

we are really happy to read your review. Thank you! The story of each patient is a success for us. Our team is aware of the contribution they make in patients' lives and act accordingly. We have only the most experienced specialists. Service and quality is our priority.

We look forward to your final result with you and wish good hair growth.

Many greetings
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Dear Elithair Team!

I wanted to thank the whole team again for the wonderful service, for the wonderful organization (hotel, transfer, appointments, etc. ) and for the great camera support.

I have rarely felt so comfortable as with you.

With very kind regards
Elias Chouchani
Show original
Customer review & rating for:
Elithair
09/12/2021Elias C.
Elithair Comment from Elithair:
Good day Mr. Chouchani,

Thank you very much for the kind words and the five star rating.
We are glad that you felt well taken care of and wish you all the best.

With best regards
Your Elithair Team
1.00 out of 5
Poor
Hands off!!! Forever almost bald by this hair and brow op!!!
Show original
Customer review & rating for:
Elithairtransplant - Haartransplantation
09/10/2021Bettina K.
Elithair Comment from Elithair:
Hello Mrs. König,

we would be pleased if you contact our Quality Management and give us more information about your current hair situation.
We would like to help each of our patients to have a more beautiful lifestyle and we are very sad that they are not satisfied.

With best regards
Your Elithair Team
5,553 Reviews from
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* All reviews and experiences about Elithair are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/23/2016  |  Last update: 05/29/2023   |  Report profile

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