Elithair

- Hair transplantation - Hair pigmentation - PRP treatments

Contact information
Our motto is: We make dreams come true! Therefore, it is very important to us that every patient is completely satisfied with his result. In addition to the most modern techniques and instruments, the experience and expertise of our team naturally...

Contact information

Elithair
Brandenburgische Straße 20
10707 Berlin
Germany
Directions

Contact person
Dr. Balwi

Review from 12/19/2023  
5.00 out of 5
Excellent
Recommendation
Quality
Service on offer
Services
Information
Value
Top competencies

Professionalism

4.75 out of 5
105 Reviews

Customer satisfaction

4.62 out of 5
105 Reviews

Customer focus

4.58 out of 5
106 Reviews

2,483 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
It was a great experience with a Kindness people
Customer review & rating for:
Elithair
12/19/2023Anonymously
Elithair Comment from Elithair:
Hello,

thanks for your feedback!

We're delighted to hear that you enjoyed the experience!

Kind regards,
Your Elithair team
5.00 out of 5
Excellent
Recommendation
everything is perfect
Show original
Customer review & rating for:
Elithair
12/04/2023Marouane T.
5.00 out of 5
Excellent
Recommendation
I had my hair transplant at Elithair on 10/23/2023.

After 7 days the crusts were already completely removed. I used additional Aloe Vera Gel for the recipient and donor area from the day of the first hair wash.

Organization on site was top. A total of 4700 grafts were transplanted with the focus on the tonsure area (back area). On the recommendation of the doctor, grafts were also inserted in the front and in the middle for thickening.

The entire process was extremely relaxed. Due to the Sleep Deep method, I completely slept through the anesthetic injections and then was even so tired that I didn't wake up until after the grafts were removed.

During the insertion of the grafts, I also became tired again and again and was thus only really aware of the treatment for a total of 1.5-2 hours.

The surgeons really do an incredible job on site. When I was awake, I was asked again and again if I needed anything, if I was in pain, etc. I was always very careful.

The aftercare via the Elithair app made the postoperative process very easy for me.

It's worth staying late sometimes. I was even able to watch the Champions League game between Galatasaray and FC Bayern Munich the day after my surgery without any problems. 😂
Show original
Customer review & rating for:
Elithair
10/31/2023Oguz Baris K.
Elithair Comment from Elithair:
Hello Mr. Kasapbas,

We are pleased to hear that you were delighted with your hair transplant.

Your feedback will also help other patients.

Kind regards,
Your Elithair team
5.00 out of 5
Excellent
Recommendation
Omg outstanding service far better that expected. Staff are beyond expectation . So professional. They value a perfect job done over ripping people off. .
Customer review & rating for:
Elithair
10/21/2023Peter s.
Elithair Comment from Elithair:
Hello,

thank you very much for your feedback and your visit!

We look forward to seeing your final result in 12 months.

Kind regards,
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
I find Elithair a very professional team, from the consultation in Germany to the registration at the clinic in Turkey through pre-examination, surgery and aftercare.
Show original
Customer review & rating for:
Elithair
10/01/2023Anonymously
Elithair Comment from Elithair:
How do you do?

Thank you very much for your feedback.

We are delighted to receive such feedback from you.

We wish you all the best for the future.

With kind regards,
Your Elithair team
5.00 out of 5
Excellent
Recommendation
I liked the operation very much because it was painless due to the sleep deep method.
Show original
Customer review & rating for:
Elithair
08/30/2023Anonymously
Elithair Comment from Elithair:
Thank you for your positive review, we are very pleased that you were able to enjoy a pain-free treatment thanks to the Sleep Deep method.
1.00 out of 5
Poor
Hair loss after surgery, especially at the back of the head ( removal area).
The surgery was at the end of 2019 since then severe hair loss and bald patches.
Show original
Customer review & rating for:
Elithair
08/28/2023Bettina K.
Elithair Comment from Elithair:
How do you do?

Thank you for your feedback.

It only happens with an over harvest that the hair in the donor area can fall out, but this is not the case with you because we only harvested 2500 grafts. Therefore, it is up to you to protect your existing hair from falling out.

You are welcome to visit a dermatologist and have this checked.

The hair that has been transplanted will no longer fall out.

Kind regards,
Your Elithair team
1.00 out of 5
Poor
Obviously, they don't need new customers. If the sales department works so badly, how can I trust this clinic? Maybe it is so chaotic.
There are enough clinics in Istsnbul. I am very disappointed. The management would be well advised to train their employees in sales. But no matter. Keep your transplant. I don't run after anyone. After all, the bone does not come to the dog.
Show original
Customer review & rating for:
Elithair
08/24/2023Anonymously
Elithair Comment from Elithair:
How do you do?

Thank you for your feedback.

We are sorry to hear that you were not satisfied with our advice.
We would have liked to have had the opportunity to convince you of the opposite again.
Your feedback helps us to constantly improve and optimize our advice.

We have already helped over 100,000 patients achieve a better hair appearance and would have been delighted to accompany you on this journey.

If you would like to take advantage of the free consultation again, you can contact us at any time.

Kind regards,
Your Elithair team
3.07 out of 5
Average
Despite many critical reviews, I had my first hair transplant done at Elithair in Istanbul. Medically and professionally, there is nothing to complain about, respectively, I can give my final verdict on this point only in a year. The clinic was clean, the staff friendly. However, I must confirm what many other users have also written: Far too much marketing, and customer service after treatment is a disaster. Already before the surgery msuste be clarified whether and how long I have to stop my blood thinner before the surgery. At the request of the Turkish doctors, I had a blood picture taken by my doctor and forwarded it to them. When asked several times, I was asked what my family doctor would recommend (which irritated me)? I said 1-2-3, and the answer was: Yes, exactly, that's what we recommend (very confidence-inspiring).

I had my surgery at the end of May, and since then I have been asking customer service for a receipt for my remaining cash payment at the clinic. Why does the clinic insist that you pay the balance in cash? In addition, agreements are not kept. Due to the blood thinners I take, I cannot have a PRP treatment, which was part of my anniversary offer. Alternatively, I was offered another Hairboost set, which I have not received to date (it is not about the Hairboost set, but about the unreliability). When it comes to writing quotes and down payment invoices they are quick to respond, but when it comes to follow up and queries they are left alone.

Subjectively, the information in the Elithair app is sufficient for medical aftercare.

I am not really convinced yet to have my second treatment done again at Elithair. If so, I'd rather pay the 8% (!) card fee to pay the balance, and lower my expectations for post-op care and customer service.

Really a pity, I had thought at the beginning it would go better.
Show original
Customer review & rating for:
Elithair
07/04/2023T.
Elithair Comment from Elithair:
Good day,
Thank you for your honest review and feedback. We are sorry to hear that you were not satisfied with the customer service after the treatment and that some arrangements were not kept. We take your criticism seriously and will look internally at how we can improve our post-surgery communication and care. We apologize for any inconvenience this may have caused.

We are glad to hear that you have no complaints medically or professionally and that the clinic was clean and the staff friendly. We will continue to work hard to maintain our high level of medical quality and customer satisfaction.

Thank you for your frank words and constructive criticism. We will do our best to address your concerns and improve our services. If you have any further questions or concerns, please feel free to contact us at any time.

Kind regards,
Your Elithair Team
1.00 out of 5
Poor
Worst customer service there is.
There is no care for a person once the transplant does not happen( in this case their fault).
I have been waiting for my deposit for 6 months.
I call every week and am just fobbed off.
No one knows what the other person said.
Show original
Customer review & rating for:
Elithair
10/27/2022Astrit J.
Elithair Comment from Elithair:
Good day,

we are very sorry that you have not yet received your refund.

After submitting all necessary documents, a refund takes up to two weeks.

The money will be credited to your account in a timely manner.

With kind regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Hello
I have asked for advice and I have to say it is amazing.
I am more than surprised today to encounter this honesty.
It is not a company that is only out to make money but wants to see the customer 100% satisfied.
Because of my too thin hair I was advised against the transplantation and I was really very well informed and advised.
This company can proudly claim that they do not rip off their customers.
With best recommendation and kind regards.
Christian Fox
Show original
Customer review & rating for:
Elithair
08/27/2022Christian F.
Elithair Comment from Elithair:
Hello Christian Fuchs,

thank you very much for your honest review!

It is important to us that we not only operate, but also that we can guarantee a satisfactory result. Thank you for sharing your experience so transparently.

Best regards
Elithair
5.00 out of 5
Excellent
Recommendation
I am lovin it!
Customer review & rating for:
Elithair
05/18/2022Khaled D.
Elithair Comment from Elithair:
Dear Mr. Dokhan,

we are very pleased to hear that you are satisfied with the result.

With best regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Hair pigmentation Dusseldorf 2021

Hello, I had my 3e appointment in Dusseldorf last year and I am still very satisfied
with the hair pigmentation.
In the past I had 5 hair transplantations done with the old method (strip removal) (not at Elithair), so I could never wear a short hairstyle because of the scars.
After only 3 treatments, the team at Elithair Düsseldorf made sure that the scars are no longer visible when wearing a short hairstyle!
Oh on the top of the head and tonsure was pigmented between the transplanted hair, so that everything looks much
much fuller.
A super result, very natural and has given me back a lot of quality of life!
Thank you very much for this!!!
Price / performance more then top, (with other providers you pay double or triple) very recommendable!

With kind regards,
PZ
Show original
Customer review & rating for:
Elithair
04/26/2022P.
Elithair Comment from Elithair:
Hello Paul,

We are glad to hear that you are satisfied with your hair pigmentation result.
The satisfaction of our customers is our first priority.

With best regards
Your Elithair Team
5.00 out of 5
Excellent
Recommendation
Very professional and kind staf, they helped me throughout my experience and stay in the clinic.
Show original
Customer review & rating for:
Elithairtransplant - Haartransplantation
03/29/2022Anonymously
4.60 out of 5
Excellent
Recommendation
Very good service. Be it before the hair transplant in Germany or on site in afterwards I could also reach someone. Looking forward to my result
Show original
Customer review & rating for:
Elithair
03/28/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Simply great !
I am completely satisfied with the complete package. My HT is now 4 months ago and I have nothing to complain about! From the free consultation to the surgery itself, everything was flawless and very professional. The consultation was very detailed and transparent and really gave me a great feeling about the surgery. When I arrived in Turkey everything was completely organized from A-Z. I was always picked up on time and the service was a dream. In the clinic you really noticed from the first second how professional the doctors are there. The operation itself was very pleasant and the healing process went as expected. Also the customer care is always there for me and I am glad to have done it at Elithair. I don't regret a cent I invested and will definitely recommend it to everyone around me. I have no choice but to give 5 stars!!! Thank you Elithair, you have changed my life !!! Best regards Tim Beier
Show original
Customer review & rating for:
Elithair
02/19/2022T.
5.00 out of 5
Excellent
Recommendation
I first had a HT at Elithair and then another pigmentation in the tonsure area. Super service, friendly and helpful. The price-performance ratio is very fair and you get a great service. Finally have full hair again and am satisfied
Show original
Customer review & rating for:
Elithair
02/07/2022Anonymously
5.00 out of 5
Excellent
Recommendation
I have never seen such a service I am overwhelmed 😁
Show original
Customer review & rating for:
Elithair
02/07/2022D.
5.00 out of 5
Excellent
Recommendation
I had my surgery 2.5 years ago. Am mega thrilled with the service and quality. I am very enthusiastic about my result and have already persuaded my father.
It's his turn in August.
Show original
Customer review & rating for:
Elithair
02/07/2022Simon S.
5.00 out of 5
Excellent
Recommendation
I was in April 2021 I did the first transplant I am satisfied now I do a secondi surgery,
congratulations Elithair you are professionals

Thank you for everything Rosario
Show original
Customer review & rating for:
Elithair
02/05/2022R.
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* All reviews and experiences about Elithair are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/23/2016  |  Last update: 05/29/2024   |  Report profile

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