Autohaus Kropf GmbH

Very satisfied as always !!!

Everything was fine - just as we are used to.

Uncomplicated processing

It simply always works very well when I take my car in for an inspection. I also had a good tip this time when I thought one of my tires was broken because it was leaking air. The dealership would check the valve first, which also helped me save money. So they acted in the interests of the customer. It was actually the valve and I didn't have to buy new tires...

Competent and very friendly advice, even at short notice without an appointment.
Test drive easily and extensively possible. Reliable support even during the purchase process.
Questions were always answered in detail. If an answer was not immediately available, an answer was always given quickly.

Toller Service, net MA

I only bought replacement engine oil. But I received very good advice

Very friendly saleswoman Mrs. Gheorghes. Fast, uncomplicated processing.

I found the 4th service at 999.00 far too expensive and will consider going to another garage for future services.

The staff were very friendly and everything went very smoothly.

Very good service in the workshop, which cannot be said of the telephone service. In addition, the cost of a wing mirror is far too high in relation to the quality!

Everything was fine as always.

Very friendly and solution-oriented approach.

Customer service

I was particularly pleased because I was accepted straight away without an appointment.

The seller was very friendly I would buy there again and again

MFG. JENS HEMPEL

There is nothing better than the team from Schwarzkopf Amberg!!!!!
The team fixes the defects that need to be dealt with!!!! Everything is discussed beforehand and then put into action.
I was also unexpectedly offered a ride home by the team because an unforeseen problem arose and the repair took longer. Outstanding service!!!!!!!!!

Many thanks for the excellent support in handling my accident

I rated the customer service as poor because no handover was made after the service. The employee was obviously overworked. He only told me that the invoice would be sent to me. I was therefore not informed whether the services were carried out as agreed or whether something was wrong. Therefore, it is not possible for me to assess the quality, offer and advice. I also asked for the battery to be checked because the automatic starter was not working. I was not informed about this either. Because of this, but also because there was no handover, I first asked another employee to call me when he had time. As he still hadn't called me the next day, I asked him to call me back again. To date, this has not been done again. I can therefore only rate the service and customer friendliness as poor. For these reasons, I will no longer consider using this company again.