Autohaus Kropf GmbH

I was there to change a tire and was able to wait with a cup of coffee.

Came to the branch, described the problem, got the measuring device, made a diagnosis, half an hour later I was able to drive again. Really great, thank you very much.

Apart from the somewhat long waiting time from purchase to handover, everything went smoothly.

All around good

I was satisfied that it was explained to the customer what was really being done to the car

Friendly and competent service reception

Wheel change took 1 hour with appointment. I thought that was a bit long.

I'm not happy at all at the moment. I was there to change the tires and it took over three quarters of an hour and then the car radio was out of adjustment.
I was also not reminded of the TÜV appointment or the tire change appointment.
I think that if you no longer offer this kind of service, you should at least let customers know so that they know where they stand. Kind regards

Several years of workshop experience at Kropf..... Service, advice and expert know-how all wrapped up in very friendly support from Mr. Regn senior. I also got to know Mr. Lindner as a competent employee in his field.

Attention was paid to the wishes

I cannot rate Autohaus Kropf because I have been a customer of OPEL -Thomas for 50 years and have always been extremely satisfied and served with care.
I hope that this will remain so after the unexpected takeover by OPEL - Kropf . Because I continue to expect the usual service.
So far, since the takeover, I have only had dealings with the previous employees I knew very well, and they have been just as satisfied as before.
This means that the assessment of "processing" and "service" does not refer to the Kropf company, but to the employees I have known for a long time. It is certainly not my place to rate a new company after such a short time.

Yours sincerely
Margit Reichler-Weissmann

With competent advice and friendliness.

Punctual and reliable processing and, in particular, fast execution. Everything went very well.

Hello,
I don't think it's in the interest of your company to let a (?customer service manager) like Mr. Partsch loose on customers. Such an unfriendly and impertinent person should not be let loose on customers.
If he can't deal with customers, he shouldn't deal with customers.

Personally, I would like to thank Mrs. Geis and Mr. Putz who helped me in a friendly manner and with an immediate solution to the problem. MANY THANKS!!! for the service I am used to from Fürth.

Uwe Vilter
Vilter Property Service

As a car dealership, payment by AMEX card should be possible

It was just a tire change

The experience relates to the service/repairs at the branch in Roth and customer service in general has been declining for a few years in my view. The personal contact is rather rude and you don't get the feeling that it's about the customer. The execution of the work itself is fine. You can understand that the prices are not too cheap for an authorized workshop, but not why the customer service is not up to par.

I had ordered a rental car for the day. I was promised that I would get an Opel Crossland with automatic transmission. I then got an Opel Combo with manual transmission.
The employee's comment: That's just the way it is, we have no other vehicle.
Also, the speedometer showed 1000 km more than stated in the handover protocol. The vehicle also did not have a full tank of gas as stated.
Unfortunately, the quality of service has declined in my opinion. Only the workshop prices have risen enormously.

Friendly, competent staff, fast and clean execution of the work. Simply great. Thank you very much!

As has been the case for many years, on time, reliable and pleasant.