We booked Mr. Keese through you as an agency. Everything else was coordinated directly with the speaker's secretary. I would have been very pleased if you had called shortly before the event to check that everything was going well... When I reported the problem with Mr. Keese's return journey to you, you were quick to solve it as usual. Many thanks for that!
Mr. Keese's documents should perhaps be checked again. For example, he wrote "Amazon is probably the first company in history to be valued at over a trillion dollars". At that time, however, Apple had already cracked the 1 trillion dollar mark. For us, this meant that we had to adapt the text passage in our invitation flyers accordingly and have them reprinted.
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