As I am selling a vehicle for the first time, I lacked some experience in dealing with online trading. When I filled out the questionnaire about my vehicle, I filled out the questions to the best of my knowledge and belief. As I understood the questions.
When an offer was sent to me, I agreed to the offer and waited for the buyer to contact me. This came a day later. Everything was fine until then. The date for collection was arranged at short notice, a purchase contract was prepared by the buyer and sent by email. That was the first point that surprised me. I assumed that I had a business relationship with Estimoto and not with a professional motorcycle dealer. I printed out and filled in the handover confirmation recommended by Estimoto. The motorcycle was collected one day later by an employee of the motorcycle dealer. He had a checklist with him with several points, which he worked through point by point. I showed him the functional check of the vehicle. This was probably not as important as the checklist. After working through the list, the employee called his office and confirmed the transfer of the purchase price. I helped him load the motorcycle onto the transporter and handed over all the required papers (vehicle registration document, vehicle registration certificate, last HU AU test certificate, 2 keys, operating instructions). One day later, I received a call from the manager of the motorcycle dealership, who accused me of having given false information in a slightly aggressive tone. During his inspection, he found rust in various places (side tilt stand, footrest system), a side cover which was not the original color but was supplied and fitted as an original part by the Yamaha dealer.
I have indicated slight signs of use in the questionnaire, because for me (personally) signs of use are traces that are subject to normal wear and tear (slight stone chips on the tank, slight scratches, partial chrome damage, etc.). I was not aware that corrosion damage is rated so highly that (according to the dealer) heavy signs of use would have to be indicated, and this was not concealed. This should be emphasized more in the future to avoid nasty phone calls. Furthermore, the dealer asked me for all invoices from the garages for services carried out, oil changes, HU AU over the entire period of my ownership. I don't think that's right, as I'm not obliged to keep these invoices for a period of 27 years. But as I still have everything, I wanted to send it to him by email. But that wasn't enough for the managing director. He wanted it in paper form. I also agreed to this, as I was warned that the purchase would be reversed.
That was my experience. I did not knowingly provide false information, nor did I unintentionally or intentionally conceal anything and was of the opinion that a 27-year-old vehicle cannot be expected to be in new condition.
In future, the questionnaires should perhaps be more detailed (ask about rust damage, photos of the rust spots) and the customer should be made aware of how complete the HU AU history and services must be listed. Since I offered a vehicle with a checkbook, but no more checkbook entries have been made for some time because the garages say that everything is stored in the computer, I was of the opinion that a regular service (oil, brake fluid, tire change) is sufficient.
Kind regards
Schiffgens
Show original
Translation
