Hausengel Holding GmbH

Procurement of caregivers for so-called "24h care", 4 care services in D

Hausengel Holding GmbH
TOP SERVICE PROVIDER 2024
TOP RECOMMENDATION 2024
4.64 out of 5
Excellent
766 Reviews
Contact information
The Hausengel group of companies offers loving care, support and advice for people in need of care or assistance throughout Germany. In accordance with the principle of "all-round care", we pursue the goal of enabling these people to live in their familiar surroundings for as long as possible.

Contact information

Hausengel Holding GmbH
Tulpenweg 1
35085 Ebsdorfergrund-Heskem
Germany
Directions

Contact person
Hausengel-Team

Images & Videos

98% Recommended
Excellent (4.64)
Cost-performance ratio
Good (4.16)
Top competencies

Bond of trust

4.71 out of 5
96 Reviews

Expertise

4.58 out of 5
95 Reviews

Customer satisfaction

4.60 out of 5
93 Reviews

595 Reviews on ProvenExpert.com

4.71 out of 5
Excellent
2.54 out of 5
Average
Hausengel's invoices for its customers are completely non-transparent and barely comprehensible.
Only total amounts are stated, individual items are not quantified. This makes it virtually impossible for the customer to check the invoice (and not because the customer is stupid...). The legal requirements for the content of an invoice are therefore not met. This leads to a significant devaluation in the valuation.
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Customer review & rating for:
Hausengel 24h-Betreuung
29/05/2024Dr. G.
Hausengel Holding GmbH Comment from Hausengel Holding GmbH:
Hello and thank you for your feedback!
We understand that invoicing is sometimes not easy for our customers to understand. That's why your feedback on this topic is particularly important to us. Transparency and traceability are also very important to us, especially when it comes to invoicing.
Our invoicing can be perceived as complex due to the variety of services we offer. However, we would like to assure you that this is ultimately in your interest, as it makes it easier for your health or care insurance fund to reimburse you for services.
Please get in touch with our consultants. We will be happy to explain the invoicing process and its advantages for you.

With best regards
Your Hausengel team
5.00 out of 5
Excellent
Recommendation
Everything went very quickly and without complications. Fortunately, our first house angel was great and was a wonderful match for my mother.
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Customer review & rating for:
Hausengel 24h-Betreuung
14/05/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The best !đź‘Ť
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Customer review & rating for:
Zusammenarbeit mit Hausengel (BGw)
05/04/2024Anonymously
3.00 out of 5
Average
Recommendation
Initial consultation was very good.
Help with problem solving was quick and okay.
Unfortunately, the women's profiles are not informative enough/even wrong.
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Customer review & rating for:
Hausengel 24h-Betreuung
31/03/2024Birgit F.
Hausengel Holding GmbH Comment from Hausengel Holding GmbH:
Dear Mrs. F.,
Thank you for your review! Such honest feedback helps us a lot to constantly improve our service. It is a pity that you are not completely satisfied with your current caregiver. We get to know each individual caregiver and are aware of the language barriers. Aspects such as different dialects, quiet voices or unclear articulation can of course make it a little more difficult for our house angels. Listening comprehension often improves greatly after just a few weeks of use. Nevertheless, we take your feedback very seriously and do everything we can to provide you with the best individual support.
Please do not hesitate to contact us in the future. We are always happy to help!

Best regards
Your Hausengel team
4.00 out of 5
Good
Recommendation
We are very satisfied so far. The only thing I'm very dissatisfied with is the constant change of consultant. When you have just built up trust, you are always told that someone else is now responsible for you. But since the whole thing is based on trust, this is very dissatisfying. I think you should work on that. Just like the way in which the ladies who are employed in your company are checked. Unfortunately, we had two very bad experiences. And you're stuck with the damage
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Customer review & rating for:
Hausengel 24h-Betreuung
29/03/2024Nathalie B.
Hausengel Holding GmbH Comment from Hausengel Holding GmbH:
Hello Ms. B. and thank you very much for your frank feedback.
We are sorry that you are not satisfied with some aspects of our service. As you quite rightly wrote, trust is the basis for successful support on our part. We are all the more sorry that this has been weakened by the incidents we are aware of. Of course, we get to know all caregivers before placing them and check their suitability for our service through intensive discussions and objective tests. Unfortunately, discrepancies can still occur in individual cases. In such cases, we ensure that competent advisors are always available for our customers. Unfortunately, internal changes have resulted in a change of consultant. It is important to us to always be a reliable and trustworthy contact for you. We hope that we can continue to convince you of this in the future. Please do not hesitate to contact us at any time if you need us.

With kind regards
Your Hausengel team
5.00 out of 5
Excellent
Recommendation
Very good price-performance ratio
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Customer review & rating for:
Hausengel 24h-Betreuung
25/03/2024Hartmut D.
5.00 out of 5
Excellent
Recommendation
Super Service
Customer review & rating for:
Hausengel 24h-Betreuung
25/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
The service is very good. Questions are answered promptly.
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Customer review & rating for:
Hausengel 24h-Betreuung
16/03/2024Anette S.
5.00 out of 5
Excellent
Recommendation
Quick and uncomplicated organization of a house angel
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Customer review & rating for:
Hausengel 24h-Betreuung
16/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We can fall back on professional help with a high level of emotional competence.
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Customer review & rating for:
Hausengel 24h-Betreuung
12/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We got a very nice and empathetic person, which was very important for us. I am very satisfied with Hausengel Holding so far. Very good, detailed advice without any pressure or time pressure, as with other agencies. And a very good, detailed questionnaire. Everything has been great so far.
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Customer review & rating for:
Hausengel 24h-Betreuung
09/03/2024W.
4.00 out of 5
Good
Recommendation
The quick placement of a very good caregiver. I can only recommend it.
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Customer review & rating for:
Hausengel 24h-Betreuung
08/03/2024Anonymously
4.00 out of 5
Good
Recommendation
Caring for my relatives
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Customer review & rating for:
Hausengel 24h-Betreuung
08/03/2024Doreen S.
4.00 out of 5
Good
Recommendation
We are very satisfied with the advice and care provided by Hausengel.
The carer who was placed with us also meets our expectations and is very caring towards our mother.
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Customer review & rating for:
Hausengel 24h-Betreuung
07/03/2024Jörg und Jutta D.
5.00 out of 5
Excellent
Recommendation
We respond to changes at short notice in a particularly friendly, fast and supportive manner.
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Customer review & rating for:
Hausengel 24h-Betreuung
07/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
A great helper! Truly an angel!
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Customer review & rating for:
Hausengel 24h-Betreuung
07/03/2024Anonymously
5.00 out of 5
Excellent
Recommendation
I was satisfied with everything, a super team.
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Customer review & rating for:
Zusammenarbeit mit Hausengel (HU)
06/03/2024Sabine M.
5.00 out of 5
Excellent
Recommendation
So far I have had good, friendly consultations with the agency. As I've only had one caregiver so far, I can only say something about one person. We are very satisfied with the caregiver
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Customer review & rating for:
Hausengel 24h-Betreuung
06/03/2024Inke Maren F.
5.00 out of 5
Excellent
Recommendation
I unexpectedly had an urgent need and Hausengel sent me help within 1.5 weeks.
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Customer review & rating for:
Hausengel 24h-Betreuung
06/03/2024Dieter K.
4.67 out of 5
Excellent
Recommendation
Empathetic, listening, understanding. Prompt and reliable cooperation on questions and answers until agreement and cooperation. *****
However, the request for feedback comes too early for some categories, which is why there are deductions in the rating because "neutral" because no experience yet.
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Customer review & rating for:
Hausengel 24h-Betreuung
06/03/2024n.
171 Reviews from
3 other sources
4.41 out of 5
Good
4.75 out of 5
Excellent
2 reviews on 24h-Pflege Check
 
05/07/2022
4.50 out of 5
Excellent
16 reviews on Google
 
09/07/2024
4.40 out of 5
Good
153 reviews on Facebook
 
12/03/2024
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All reviews and experiences about Hausengel Holding GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 27/04/2022  |  Last update: 19/07/2024   |  Report profile

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