JOURNEY D.LUXE

Tour operator

Contact information
"It's not about the Hardware, but about the Heartware"! True to this motto, we as a direct tour operator define luxury travel through the experience for our customers. Starting with an individual consulting service of our experienced team, a...

Contact information

JOURNEY D.LUXE
Dürener Str. 341
50935 Köln
Germany
Directions

Contact person
Sarah Meschede

99% Recommended
5 stars 94
3 stars 0
1 star 0
Customer service
Excellent (4.99)
Cost-performance ratio
Excellent (4.96)

99 Reviews on ProvenExpert.com

4.93 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
The selection of places, hotels, sights and guides was perfectly tailored to our needs.
A straight 1!
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Customer review & rating for:
Sind Sie mit uns zufrieden?
18/02/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Competent, professional, patient and friendly.
I would be happy to be advised again. Many thanks!
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Customer review & rating for:
Sind Sie mit uns zufrieden?
03/12/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Dear Journey de Lux Team,

I can't emphasize enough how thrilled I am with your service for both our corporate and private trips! The communication was always excellent and you really put together the most beautiful trips. Your commitment to excellence is evident in every detail. Thank you so much for your outstanding advice!

Sincerely from Switzerland, Sarah
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Customer review & rating for:
Sind Sie mit uns zufrieden?
22/11/2023S.
5.00 out of 5
Excellent
Recommendation
Competent. Extensive know how
Reliable and fast.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
27/09/2023Anonymously
5.00 out of 5
Excellent
Recommendation
With JDL to date made two trips and can only thank for this quality- by the third has been booked
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Customer review & rating for:
Sind Sie mit uns zufrieden?
22/09/2023Wolfram W.
5.00 out of 5
Excellent
Recommendation
It was a great care before and during the vacation, gladly again and absolutely recommendable
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Customer review & rating for:
Sind Sie mit uns zufrieden?
27/08/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Top advice and organization..we are very satisfied..and always happy to book again with Journey d.luxe
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Customer review & rating for:
Sind Sie mit uns zufrieden?
19/06/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The service was really excellent, all our "special requests" were taken care of. The travel app was very good and helpful, all transfers went smoothly. We will certainly book again with Journey d.Luxe.
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Customer review & rating for:
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06/05/2023Miriam K.
5.00 out of 5
Excellent
Recommendation
I’ve had the pleasure of working with the Journey D.Luxe team for many years, for many vacations and many memories for my family, and I can confidently say that they exceeded my expectations in every way.

I would highly recommend Journey D.Luxe to anyone looking for a truly exceptional travel experience. Their expertise, attention to detail, and commitment to excellence make them the perfect choice for anyone looking for a luxury travel agent who can deliver a truly unforgettable experience.
Customer review & rating for:
Sind Sie mit uns zufrieden?
24/04/2023Anonymously
4.00 out of 5
Good
Recommendation
The offer(s) were clearly and attractively prepared, queries were answered promptly and friendly, the trip was well planned throughout and everything went smoothly and extremely comfortable. We had a great vacation with all imaginable amenities and thank you very much for the great organization!
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Customer review & rating for:
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23/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
I would recommend Journey D.Luxe unconditionally. From the quotation to the execution of the trip, everything worked very well.
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Customer review & rating for:
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19/04/2023David B.
5.00 out of 5
Excellent
Recommendation
I or rather we love to contact Mrs. Heberling, tell her our next vacation destination and within a few hours we have an offer with the preferred airline and a very fine selection of hotels that always meet our requirements and taste. Further, the support and information with the new app is very modern and cool implemented. If we want our trip to be very special, we continue to book only with Journey Deluxe.
A personal anecdote: Katja actually suggested and reserved a specific bungalow for us on our first trip (honeymoon in the Maldives), which we ended up getting. She made our trip very special. ☺️
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Customer review & rating for:
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12/04/2023Anonymously
5.00 out of 5
Excellent
Recommendation
The vacation has left nothing to be desired and everything worked out as organized by you. It was wonderful!
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Customer review & rating for:
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08/04/2023Elke S.
5.00 out of 5
Excellent
Recommendation
Raffles Maldives Meradhoo_ The island with the pinch me, I think I dream effect.
Having been to the Maldives a few times already (Ozen Life Maahdoo, Milaidhoo, Vakkaru and Gili Lankanfushi) and well on our way to becoming addicted to this wonderful country, this time we chose Raffles Maldives Meradhoo (many thanks to travel agency: www.journey-deluxe.de). This decision was absolutely right.
We had a very spacious water villa with pool (No. 24) on the part that is completely separated from the mainland. This is a small exclusive water world with its own restaurant and pool, which you actually wouldn't have to leave if you didn't want to. The best part of the villa was the three-meter wide bed, where a small family could easily sleep together, and the huge walk-in shower with an unobstructed sea view, granted through a huge floor-to-ceiling window. One is taken by boat to the main island at all times.
Surely there are many great Maldives islands and each is unique in its own way, but who made this island a really special experience for us are the unique staff. Everyone gives their best and shows a level of commitment that we have not experienced before. We actually had requests fulfilled before we expressed them.
Our outstanding butler Yasru took care of us lovingly and organized every single day perfectly for us. Especially the private five island trip (a combination of visits to several islands, uninhabited and inhabited and a wonderful sandbar picnic) was amazing. You should definitely do it.
Warm-hearted Maish from the house keeping took perfect care of our villa for the whole 12 days. He is a real artist and decorated our beds with wonderful artworks made of palm leaves and flower petals. He also drew us pictures and wrote sweet greetings on them. We loved it so much.
The amazing team in the restaurants (each team member is unique here) remember everyone's preferences, for example our daughter got a huge specially prepared platter of her beloved sushi several times and I got a lovingly prepared local mango every morning, which I love to eat. They beautifully decorated the table several times with motifs of colorful rice and flowers. That was a joy and surprise every time. A special big thank you to the managers Shane and Shaffaf here.
Hearty Anna and the resort doctor took care of me when I was not feeling well one day. Anna brought me vegetable soup, crackers and bananas and the doctor examined me, measured my blood pressure and brought medication. One is in the best hands there. The next day everyone was happy that I was well again.
The wonderful staff who took us back and forth between the two islands many times a day by boat also deserve our special thanks. We were probably always the first to chase them out of bed at 6:15 in the morning, because for us, the days began regularly with yoga at 6:30 am.
The well-experienced yoga teacher Ansuman is very friendly, responds to everyone personally and offered a very varied program. My husband had a lot of fun getting his sports massage from him.
The spa treatments of the wonderful and always good-humored ladies were also wonderful and did us so good.
We highly recommend this small island If you want to totally relax and unwind for some time.
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
01/02/2023Gabriele B.
5.00 out of 5
Excellent
Recommendation
we were fantastically advised in planning our Mauritius trip. Our consultant is very friendly and competent to our wishes. Any time again !!!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
31/01/2023M.
5.00 out of 5
Excellent
Recommendation
Super great advice... Our wishes and preferences were taken into account in the selection of resorts in the Maldives... Our favorite CoraCora has exceeded all our expectations, from arrival to departure everything worked great and the island we can recommend 100 percent and we will definitely book again with JDL... Thank you Mrs. Heberling!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
03/11/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The quick personal accessibility in case of problems and the attention to special personal preferences in the selection of countries and hotels.
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Customer review & rating for:
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24/10/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Super advice from Falk Jacob.
Great tips and recommendations of hotels and round trip in Sri Lanka.
Everything fit great and even spontaneous changes were settled extremely quickly and accommodating.
Perfect advice and service for dream trips.
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Customer review & rating for:
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21/09/2022Holger von H.
5.00 out of 5
Excellent
Recommendation
Excellent travel advice from proven experts who have a lot of tips on the spot and this from personal experience.
In addition, very flexible and accommodating with changes and personal wishes.
Absolutely recommendable.
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
21/09/2022Holger von H.
5.00 out of 5
Excellent
Recommendation
Hello dear team,

We would like to give feedback on our 7 day stay at the Domes of Corfu.
The shuttle service worked great and the check in and check out was very warm and friendly.
The service itself was also very friendly, but very dependent on the person.
We have so lacked nothing.
However, what we strongly criticize is the cleanliness of the room in particular the bathroom. The size is one thing, but it was really dirty and unkempt. In addition, the room smelled very badly as soon as the air conditioning/exhaust was turned off.
The hallway to the rooms was not even vacuumed during the entire stay. If food and drinks were ordered to the rooms, no room service felt responsible to collect the dishes and partly spwiseredten again, so that stood for days in the hallway. In addition, there were piles of used and wet towels.
All in all, we were otherwise satisfied.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
17/08/2022Anonymously
37 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
30 reviews on Google
 
22/12/2023
5.00 out of 5
Excellent
7 reviews on Facebook
 
15/12/2020
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All reviews and experiences about JOURNEY D.LUXE are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 16/07/2018  |  Last update: 23/02/2024   |  Report profile

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