JOURNEY D.LUXE

Tour operator

JOURNEY D.LUXE
113 Reviews i
published (99%)
out of 114 reviews
Contact information
"It's not about the Hardware, but about the Heartware"! True to this motto, we as a direct tour operator define luxury travel through the experience for our customers. Starting with an individual consulting service of our experienced team, a...

Contact information

JOURNEY D.LUXE
Dürener Str. 341
50935 Köln
Germany
Directions

Contact person
Sarah Meschede

Opening hours

Monday 10:00 am-06:00 pm

Websites

Review from 02/01/2023  
5.00 out of 5
Excellent
Recommendation
Quality

79 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
Raffles Maldives Meradhoo_ The island with the pinch me, I think I dream effect.
Having been to the Maldives a few times already (Ozen Life Maahdoo, Milaidhoo, Vakkaru and Gili Lankanfushi) and well on our way to becoming addicted to this wonderful country, this time we chose Raffles Maldives Meradhoo (many thanks to travel agency: www.journey-deluxe.de). This decision was absolutely right.
We had a very spacious water villa with pool (No. 24) on the part that is completely separated from the mainland. This is a small exclusive water world with its own restaurant and pool, which you actually wouldn't have to leave if you didn't want to. The best part of the villa was the three-meter wide bed, where a small family could easily sleep together, and the huge walk-in shower with an unobstructed sea view, granted through a huge floor-to-ceiling window. One is taken by boat to the main island at all times.
Surely there are many great Maldives islands and each is unique in its own way, but who made this island a really special experience for us are the unique staff. Everyone gives their best and shows a level of commitment that we have not experienced before. We actually had requests fulfilled before we expressed them.
Our outstanding butler Yasru took care of us lovingly and organized every single day perfectly for us. Especially the private five island trip (a combination of visits to several islands, uninhabited and inhabited and a wonderful sandbar picnic) was amazing. You should definitely do it.
Warm-hearted Maish from the house keeping took perfect care of our villa for the whole 12 days. He is a real artist and decorated our beds with wonderful artworks made of palm leaves and flower petals. He also drew us pictures and wrote sweet greetings on them. We loved it so much.
The amazing team in the restaurants (each team member is unique here) remember everyone's preferences, for example our daughter got a huge specially prepared platter of her beloved sushi several times and I got a lovingly prepared local mango every morning, which I love to eat. They beautifully decorated the table several times with motifs of colorful rice and flowers. That was a joy and surprise every time. A special big thank you to the managers Shane and Shaffaf here.
Hearty Anna and the resort doctor took care of me when I was not feeling well one day. Anna brought me vegetable soup, crackers and bananas and the doctor examined me, measured my blood pressure and brought medication. One is in the best hands there. The next day everyone was happy that I was well again.
The wonderful staff who took us back and forth between the two islands many times a day by boat also deserve our special thanks. We were probably always the first to chase them out of bed at 6:15 in the morning, because for us, the days began regularly with yoga at 6:30 am.
The well-experienced yoga teacher Ansuman is very friendly, responds to everyone personally and offered a very varied program. My husband had a lot of fun getting his sports massage from him.
The spa treatments of the wonderful and always good-humored ladies were also wonderful and did us so good.
We highly recommend this small island If you want to totally relax and unwind for some time.
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
02/01/2023Gabriele B.
5.00 out of 5
Excellent
Recommendation
we were fantastically advised in planning our Mauritius trip. Our consultant is very friendly and competent to our wishes. Any time again !!!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
01/31/2023M.
5.00 out of 5
Excellent
Recommendation
Super great advice... Our wishes and preferences were taken into account in the selection of resorts in the Maldives... Our favorite CoraCora has exceeded all our expectations, from arrival to departure everything worked great and the island we can recommend 100 percent and we will definitely book again with JDL... Thank you Mrs. Heberling!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
11/03/2022Anonymously
5.00 out of 5
Excellent
Recommendation
The quick personal accessibility in case of problems and the attention to special personal preferences in the selection of countries and hotels.
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Customer review & rating for:
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10/24/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Super advice from Falk Jacob.
Great tips and recommendations of hotels and round trip in Sri Lanka.
Everything fit great and even spontaneous changes were settled extremely quickly and accommodating.
Perfect advice and service for dream trips.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
09/21/2022Holger von H.
5.00 out of 5
Excellent
Recommendation
Excellent travel advice from proven experts who have a lot of tips on the spot and this from personal experience.
In addition, very flexible and accommodating with changes and personal wishes.
Absolutely recommendable.
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
09/21/2022Holger von H.
5.00 out of 5
Excellent
Recommendation
Hello dear team,

We would like to give feedback on our 7 day stay at the Domes of Corfu.
The shuttle service worked great and the check in and check out was very warm and friendly.
The service itself was also very friendly, but very dependent on the person.
We have so lacked nothing.
However, what we strongly criticize is the cleanliness of the room in particular the bathroom. The size is one thing, but it was really dirty and unkempt. In addition, the room smelled very badly as soon as the air conditioning/exhaust was turned off.
The hallway to the rooms was not even vacuumed during the entire stay. If food and drinks were ordered to the rooms, no room service felt responsible to collect the dishes and partly spwiseredten again, so that stood for days in the hallway. In addition, there were piles of used and wet towels.
All in all, we were otherwise satisfied.
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Customer review & rating for:
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08/17/2022Anonymously
5.00 out of 5
Excellent
Recommendation
We had a perfect family vacation in Kos thanks to the professional and comprehensive advice and would book through JOURNEY D.LUXE again anytime.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
08/12/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Very nice team, which gives friendly information even at the 100th request and is very eager. Special thanks to Mr. Falk Jacob, who so kindly shared his personal experiences with us and thus took away all doubts.
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Customer review & rating for:
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07/27/2022Anja S.
5.00 out of 5
Excellent
Recommendation
The personal, competent and friendly service, sound advice about the vacation destination, perfect organization, take their time, simply recommendable.
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Customer review & rating for:
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07/15/2022A.
5.00 out of 5
Excellent
Recommendation
Top service - super fast answers by mail !!!
Super Vamoos App with important details about the trip !
Super recommendation - unique ...
All-round carefree package! Gladly again and again ...
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Customer review & rating for:
Sind Sie mit uns zufrieden?
05/30/2022Anonymously
5.00 out of 5
Excellent
Recommendation
We booked our first Maldives trip through Journey D.Luxe and had a wonderful 10 days on Vakkaru. Mr. Jacob took a lot of time for the consultation and recommended us with Vakkaru the absolutely perfect island. We are thrilled and thank you for the great service!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
05/18/2022L.
5.00 out of 5
Excellent
Recommendation
Many thanks to Mr. Kylau for the competent and detailed advice, especially the special tips
also in the selection of the hotels. They were excellent and the pool at Address Beach Resort was a dream. 3 nights in the Al Maha Desert Resort have been sufficient for us, as the activities are repetitive.
We had a wonderful time in Dubai.
We can highly recommend Journey D. Luxe. Everything was perfect from the planning to the lovely welcome at home with a small accessory as a souvenir. Thank you very much again. We are already looking forward to our next trip.
H & J
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Customer review & rating for:
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04/28/2022Heike G.
5.00 out of 5
Excellent
Recommendation
Very satisfied with the personal contact of Mr. Kylau who responds to the customer as a personal individual. No standardized procedure.
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Customer review & rating for:
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04/27/2022Steffen J.
5.00 out of 5
Excellent
Recommendation
Dennis Kylau recommended just the right resort in the Maldives. Heritance Aarah was a real bull's eye. The service of Mr. Kylau can be rated as top all around. Consultation, selection, the response to our wishes as well as the accompaniment until departure can be recommended without reservation.
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Customer review & rating for:
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04/23/2022Christiane K.
5.00 out of 5
Excellent
Recommendation
Prompt response to all questions, extremely friendly communication both by mail and telephone and on site always the feeling of being perfectly cared for.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
04/21/2022Anonymously
5.00 out of 5
Excellent
Recommendation
We were 10 days in the Maldives on Kandolhu.
It was really a dream vacation, everything just fit.
Pool villa, food, staff on the island, house reef, everything was just perfect.
We tried all the restaurants (the Japanese was our favorite) and everywhere the quality was outstanding, the all-in concept leaves nothing to be desired. The managers of the island Monika and Guillaume are extremely friendly and cordial and have really quite herrvoragendes staff, no matter in which area.
We have made 2 trips, once the tour with the manta rays and once the tour whale shark, also these two trips were just perfect with super guides, beautiful boats and especially successful sightings.
Kandolhu is exactly the island we imagined for our vacation, small but nice!
We would like to thank again very much for the herrvoragende advice and organization by Mr. Kylau and the team of JOURNEY D.LUXE, here really everything fit and that was certainly not our last trip we have made with you!
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
04/19/2022I.
5.00 out of 5
Excellent
Recommendation
We were looked after very nicely and experienced. There was quick and competent feedback on questions. Everything also worked out wonderfully on site. We book in any case again with Journey D.Luxe and thank Mrs. Steevens very much.
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Customer review & rating for:
Sind Sie mit uns zufrieden?
04/13/2022Bianca H.
5.00 out of 5
Excellent
Recommendation
Have already booked several trips. We fly 6-10 times a year on vacation and that the Journy Deluxe. You can simply rely on Mr. Kühlau. Continue so
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
04/07/2022Christian H.
5.00 out of 5
Excellent
Recommendation
After we first tried to find a suitable resort for our Maldives vacation on the usual platforms on the Internet, but were overwhelmed with the multitude of offers, we landed by Google search at Journey D.Luxe, which proved to be a real bull's eye. Mrs. Heberling always advised us in a friendly, patient and extremely competent way, even with all special requests (wedding ceremony, diving school, house reef etc.).
The resort she recommended and which we then booked (Dusit Thani Maldives) was simply fantastic and perfect for us in every respect. So the recommendation of Journey D.Luxe was a wonderful match to our wishes. An unforgettable vacation for which we would like to thank the entire JDL team and especially Mrs. Heberling again :-).
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Customer review & rating for:
Wie zufrieden sind Sie mit unserem Service
03/23/2022Anonymously
34 Reviews from
2 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
27 reviews on Google
 
03/17/2023
5.00 out of 5
Excellent
7 reviews on Facebook
 
12/15/2020
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* All reviews and experiences about JOURNEY D.LUXE are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 07/16/2018  |  Last update: 03/27/2023   |  Report profile

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