Kreuzfahrt-Planer

Marita Hansel | Reisebüro Georgsmarienhütte | Cruise Ocean, River, Rail

Kreuzfahrt-Planer
TOP SERVICE PROVIDER 2024
4.82 out of 5
Excellent
238 Reviews
Contact information
Welcome to the fascinating world of vacation on the water! We are all about unforgettable adventures on the waves of the world's oceans. The Cruise Planner is more than just a travel agency - we are your personal trailblazers for extraordinary...

Contact information

Kreuzfahrt-Planer
Oeseder Straße 79
49124 Georgsmarienhütte
Germany
Directions

Contact person
Kreuzfahrt-Planer VuV GmbH; Kreuzfahrt Reisebüro Marita Hansel

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97% Recommended
5 stars 163
4 stars 26
2 stars 0
1 star 0
Excellent (4.77)
Cost-performance ratio
Good (4.37)
Top competencies

Customer loyalty

4.67 out of 5
48 Reviews

Expertise

4.72 out of 5
36 Reviews

Professionalism

4.82 out of 5
33 Reviews

195 Reviews on ProvenExpert.com

4.78 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
It was very pleasant to have a consultation appointment that was not disturbed by anything. Ms. Hansel answered all my questions about my first cruise. She is very personable and takes every question seriously and gives you the feeling that you are in good hands with her.
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Customer review & rating for:
Ihre Kreuzfahrt-Buchung - Feedback zur Beratung
22/03/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-))) for the great review. We are happy to do everything we can to make you feel at home with us!
5.00 out of 5
Excellent
Recommendation
Our third cruise, booked with Mrs. Hansel, was again a wonderful experience.
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Customer review & rating for:
Feedback nach Ihrer Kreuzfahrt
17/03/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the great review :-)))
5.00 out of 5
Excellent
Recommendation
Competent advice in a relaxed atmosphere
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Customer review & rating for:
Ihre Kreuzfahrt-Buchung - Feedback zur Beratung
17/02/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
4.80 out of 5
Excellent
Recommendation
Ms. Hänsel is a very friendly and competent consultant.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer - Feedback
16/02/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Super nice conversation with absolute expertise.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer - Feedback
09/02/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Always friendly and great advice. Customer service is a top priority and the support right up to the end of a cruise is excellent.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
26/01/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your great review :-))) It's great that we can count you among our loyal regular customers!
5.00 out of 5
Excellent
Recommendation
A lot of time is taken for advice, all questions are answered, always available by e-mail, so far only super good experience, also has a plan B if A does not work or goes.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
06/01/2024Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your words of praise :-)))
5.00 out of 5
Excellent
Recommendation
As so often before, gladly again. Competent experience.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
19/12/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the compliment :-)))
4.75 out of 5
Excellent
Recommendation
Hello
The advice is unique, the wishes and budget for the respective preferences are taken into account.
I only had one buffet meal on the Aida Cosma. The restaurants without a buffet can be recommended without reservation. From the Brauhaus to the Ocean Restaurant and Sushi, everything was delicious.
Lots of leisure activities on the ship such as fitness or volleyball dance course disco etc etc.
Simply a great vacation week.
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Customer review & rating for:
Zurück von Deiner Kreuzfahrt - Feedback
25/11/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your evaluation :-) If you have any suggestions for us on how we can improve the "execution", please let us know!
3.06 out of 5
Average
Overall, the trip was very interesting and entertaining! Phoenix took very good care of us throughout the trip. However, our guide on the Nile trip was not well trained and performed below average. We heard this very differently from another group who had not booked premium with their guide. We would have needed very little Egyptian currency throughout the trip. The dealers, ranging from dubious to highly reputable, preferred euros in coins or paper money. We found Ms. Hansel's availability to be below average
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Customer review & rating for:
Zurück von Ihrer Kreuzfahrt - Feedback
18/11/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you for your honest review! The travel guides are allocated to the individual trips by the local agency, unfortunately we have no influence on this when booking. This also has nothing to do with the "Premium" label, which only refers to the quality of the ships. We recommend that you submit a complaint regarding the "below-average" travel guide to Phoenix Reisen - either directly or via us! Our availability was really not good in the weeks before your departure and the processing always took a few days, even if we had to wait for answers from the service providers. We now reply within 24 hours again.
5.00 out of 5
Excellent
Recommendation
Prompt advice with presentation of various alternatives, unproblematic communication, offer for further services received
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Customer review & rating for:
Zurück von Deiner Kreuzfahrt - Feedback
12/11/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your great review :-)))
5.00 out of 5
Excellent
Recommendation
Competent and very friendly advice, with all our wishes in mind. We were very satisfied!
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
30/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the great review :-))) Please feel free to recommend us!
4.80 out of 5
Excellent
Recommendation
Quick and uncomplicated advice. Responds to all individual wishes.
Keep it up
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer - Feedback
30/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your good review :-)))
5.00 out of 5
Excellent
Recommendation
Ms. Hansel took a lot of time and answered all questions in detail. In addition, there were still practice / experience tips that one would not come so easily - absolutely super!
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
16/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the great review. We are happy to pass on tips from our many years of experience on over 80 ships!
5.00 out of 5
Excellent
Recommendation
I have changed my travel planner after 15 years, with Ms. marita hansel I feel well advised and safe. my cruise is not until february. the offer to do all the formalities in connection with this trip for me, I have accepted as a senior gladly. I feel insecure in the online booking.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
13/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the great review. We will gladly take care of your formalities!
5.00 out of 5
Excellent
Recommendation
Very good advice and support.
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Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer
11/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Here the customer is really king and the service goes far beyond the normal!
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Customer review & rating for:
Zurück von Ihrer Kreuzfahrt - Feedback
06/10/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for your kind feedback! We are glad that you felt like royalty with us and are satisfied with our service. We will continue to do our best to exceed your expectations.
4.50 out of 5
Excellent
Recommendation
In the run-up to find the right thing for me especially what insurance (health insurance travel resignation) Marita has advised me very well. Later everything went smoothly.

I was especially happy about the flowers for my birthday.
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Customer review & rating for:
Zurück von Deiner Kreuzfahrt - Feedback
29/09/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
Personal messages and questions
Show original
Customer review & rating for:
Beratung und Buchung beim Kreuzfahrt-Planer - Feedback
25/09/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much :-)))
5.00 out of 5
Excellent
Recommendation
We were completely satisfied, from the first conversation, through the booking and in terms of travel arrangements we felt very comfortable and well taken care of. We would book with you again!
Also, we can definitely recommend a trip on the MS Alisa, the crew was very accommodating and took care of my father's special needs, e.g. we also had our fixed reserved table near a power outlet at breakfast and lunch to ensure the power supply for the oxygen concentrator.
The ship was super nice, new and modern and also the food was unbelievably delicious and above all very varied.
Regarding excursions, we would recommend the wine tastings, also the bus trip to Luxembourg was good. Mostly we were on our own on foot, because the berths were always very close to the city.

Thank you very much for everything, Mrs. Hansel - it was a great experience!
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Customer review & rating for:
Ihre Buchung beim Kreuzfahrt-Planer - Feedback nach der Reise
24/09/2023Anonymously
Kreuzfahrt-Planer Comment from Kreuzfahrt-Planer:
Thank you very much for the detailed review and info about the trip. All the best to you! :-)))
43 Reviews from
5 other sources
5.00 out of 5
Excellent
5.00 out of 5
Excellent
19 reviews on Google Maps
 
26/11/2023
5.00 out of 5
Excellent
19 reviews on Google Maps
 
20/11/2023
5.00 out of 5
Excellent
2 reviews on Yelp
 
05/03/2023
5.00 out of 5
Excellent
2 reviews on golocal
 
03/05/2021
5.00 out of 5
Excellent
1 review on Facebook
 
23/07/2020
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All reviews and experiences about Kreuzfahrt-Planer are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 30/04/2021  |  Last update: 26/03/2024   |  Report profile

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