This (outsourced) actually inappropriate quality questionnaire alone shows the whole dilemma: the good sales impression is not maintained in the implementation. The individual support in the sales process is no longer available after the booking.
Examples:
The medical equipment and training of the guide described on request by email had nothing to do with reality. Contrary to the message, the guide did not have an oxygen meter. The rest of the contents of the red first aid bag, which we always carried open, contained less than we would have in our rucksacks for a normal hike; even in Nepal, each of us had more with us.
The equipment list includes a "waterproof" bag (for the wearer). When asked, we were told that Meine-Welt bags were available, but they were not waterproof. On site, there were bags that the porter packed again in waterproof bags. We could have saved ourselves the trouble of buying our own bags and saved the porter having to carry two bags packed inside each other.
The packing list says: Grödel. We bought these and took them with us. Our porter carried extra grödel for us (?).
From the beginning, we had specified that we would book the best lodges (with private bathrooms) for our overnight stays. The statement was, "there are not rooms with bathrooms everywhere at the top". On site, it turned out that we had not always booked the best lodges, especially not in Gokyo. (Gokyo was a real rancid place!) After we had looked for a better lodge on site, other lodges were rebooked - to better ones. Suddenly there were rooms with bathrooms (?) everywhere.
The coordination between Meine-Welt-Deutschland and the local agency is clearly bad/not working. Perhaps the German salespeople should take part in a tour in Nepal themselves at least once a year.
The agency in Nepal made a very good and professional impression. The organization was perfect. (The mistakes of the German vendors were well eradicated).
The guide was very good organizationally; as an explanatory tour guide he left a lot to be desired.
The financial treatment of the cancellation of our third participant due to illness was certainly profit-optimizing for Meine-Welt-Reisen, but it was not correct.
These points are examples.
We were (occasionally) very annoyed.
I/we have no problem if this comment is published on the Meine-Welt-Reisen website. We can also do this ourselves in an even more detailed form.
LG Norbert Jakobs
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Translation
Since you wrote to me personally and wrote the message on other portals, I can assign the process.
Thank you in advance for your message and the justified criticism!
I have received and seen your request. Unfortunately, I simply forgot to call you back after my message.
The fact is that booked customers with concerns, questions and other points are given priority and due to the other appointments it is often very tightly timed. In addition, our guests can always book free appointments in the calendar.
You are right that this should not have happened to me anyway, that I do not call back a request. I apologize!
I hope that you have nevertheless found a suitable trip and can explore Armenia with all its beautiful aspects.
Best regards,
Ronny Friedrich