PROfinance GmbH

The advice was professional, prompt and friendly

I would like longer telephone opening hours!

I was helped with my question within 24 hours!

I really like the personal exchange on the phone. Although you are not face to face, there is a feeling of great trust. So really good customer service!

With personal support. Always immediately available by phone.
Your finfire program certainly has room for improvement, but for starters it is very clear and informative.
and informative.

1 call - answering machine - callback - everything clarified. I called the online portal to clarify something related to the FFB, and who answered? Exactly, the answering machine. I hang up immediately and think: You have a question. I was just thinking about doing something else when I get a call. A competent PROfinance employee apologizes for not being able to take my call personally. He already had another call. My request was then taken and clarified with me. A detail that had not yet been fully clarified was discussed internally and I was informed by phone at short notice. Online portal??? That's how it works. Exemplary, I didn't expect it to be like this.

Uncomplicated communication for all questions with relevant information, absolutely top

Very responsive and hard-working support.
Finfire-Portal is certainly a good approach, but there are still essential elements missing so that users can record their investments there on a broad basis.
I hope that something will happen this year, otherwise I will have to look for another tool - which I will stick with if possible after all the initial effort.

Fully satisfied so far. Good conditions and always punctual bonus reimbursement.

The price model with the refund is very interesting.

I called outside business hours and received a quick call back and a competent answer to my telephone query.

Interesting new offer with the APP

I switched to Profinance about 2 years ago because of higher refunds. I find it very positive that you can form teams and also bundle several storage locations yourself. There is no nerdy advertising here either. The provider is reputable and from the second full year I can track commissions (which are paid annually at the beginning of March) relatively accurately. It's a shame that there is no billing or quarterly payment, otherwise it's really great and everything runs smoothly!

Very competent and reliable

If I can't reach someone in Berlin straight away, they always call me back promptly. The information provided is competent and helpful.

Everything is fine

The cashback is a great thing, everything else works well and the customer service is always helpful.

Great accessibility and quality of customer service!

It was a very detailed and informative conversation with the profinance advisor. Now I'm a bit smarter about ETFs

I have been very satisfied for years and the cashback comes regularly in March