Every day we do our best to advise the customer in the best possible way, whether new bike, saddle, accessories or spare parts. To do this, we specialize in ergonomics and bike adjustment. We help the customer with the best possible sitting... position without pain before, during and after cycling. For this purpose we have the possibility of digital photo-optical measurement, with which we can perfectly adjust the bike to the rider. In our workshop we try to repair bikes conclusively and in the sense of the customer.
It was my first time there, and I was greeted very warmly and given great advice. They called me to discuss an additional service—since that would increase the cost—and I really appreciated how they made me feel valued as a new customer.
So I have nothing but good things to say, and I would definitely recommend them to others.
I am particularly satisfied with the workshop’s service as a service partner for a bicycle brand that projekt.bike does not carry.
However, the remark, “If you had bought a bike here, this wouldn’t have happened,” made in connection with the inspection of a bike in the workshop that was not purchased from projekt.bike, could have been avoided. I actually bought a very high-quality bike from projekt.bike at the same time!
Since we started working with NEW, the staff has become very arrogant compared to before. Furthermore, the prices are anything but reasonable. I won't be buying another bike here.
Wow, that’s what I call truly knowledgeable, friendly, patient, engaging, entertaining, and attentive customer service. Mario really took his time and explained everything clearly.
The bike is now being assembled according to my personal preferences. I’m looking forward to picking it up soon. I highly recommend this shop. High-quality bikes and accessories.
I’m thrilled.
Nicoline
I went in for a service on my e-bike and received excellent advice regarding the wear parts on my bike. In my opinion, the service was very thorough and, above all, transparent. The entire staff was incredibly friendly and accommodating, and remained completely calm even when things got hectic. I’ll definitely be back—the overall quality really impressed me. Thanks to the whole team.
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Profile active since 22/04/2022 | Last update: 02/06/2026
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