Survey: Rickey Shorter | Broker | Realtor®️ | Probate Real Estate Agent | CAM| Mortgage Loan Originator NMLS ID 2297502

Quality

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... offers a professional service.

... enables set goals to be achieved.

... provides custom-tailored solutions.

... gets optimal results from a given situation.

... finds creative solutions.

I am on the whole happy with the agency service.

The brokered property meets all requirements.

The brokered property has ensured long-term satisfaction.

Value

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... provides helpful information and action recommendations.

...ensures better performance for the same or lower expenditures.

... enables me to cut costs without compromising performance.

... ensures efficient use of available time and means.

... fulfils services within the expected time period.

... is reliable in keeping to pre-arranged appointments.

... ensures that project discussions remain confidential.

... provides personalised support and constructive cooperation.

... protects customer interests from third parties.

... provides services above and beyond what is expected.

Services

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... offers comprehensive agency services.

... is competent and experienced.

... implements helpful specialised skills.

... takes all relevant conditions (e.g. legal requirements, standards) into account.

... is dedicated and focused.

... is reliable, reputable and friendly.

... acts appreciative and attentive.

... encourages me not to postpone making important decisions.

... operates independently and neutrally (e.g. with regard to third parties).

... assists with correspondence to third parties.

Performance

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... assesses all client requirements and clarifies any contradictions.

... comprehensively analyses the starting situation and possible actions.

... recognizes, deals with, and informs me of potential problems.

... provides time for consideration and freedom to choose between alternative options.

... conducts consultations in a clear and structured manner.

... attends to requests with the utmost diligence.

... monitors project progress reliably.

... monitors customer satisfaction during the project.

... is available for consultations and inquiries.

... is flexible to possible changes.

Consulting

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... understands the client's concerns and expectations.

... responds to individual requests and needs.

... raises awareness of new perspectives and aspects.

... evaluates the course of development realistically (e.g. chances & risks).

... oral statements are supported by verifiable information sources.

... is open and clear in terms of communication.

... provides clear and verifiable explanations.

... can clearly explain complex information.

... bases recommendations on helpful facts.

Customer service

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...responds to queries promptly.

... remains approachable after the service has been completed.

... also offer appointments outside of normal business hours.

Business hours are convenient.

Waiting times for appointments are reasonable.

Business premises are suitable.

The furnishings are suitable.

The location is easily accessed via public transport.

There are sufficient parking facilities available.

Business premises and the entrance are barrier-free.

What do you think of the price to performance ratio?

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Your personal experience

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Rickey Shorter | Broker | Realtor®️ | Probate Real Estate Agent | CAM| Mortgage Loan Originator NMLS ID 2297502

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