Comment from Weight Doctors: Keep your company data (e.g. address, phone number) accurate and reliable across many platforms, including Google and Facebook.
Do you want to update your data (e.g. company address, phone number) for your business listings, too?
Thank you very much for your open and honest feedback and first of all congratulations on your fantastic weight loss success! The entire Weight Doctors team is delighted that we were able to help you achieve a new attitude to life with our treatment approach.
We are just as happy that the entire medical treatment went smoothly and satisfactorily. You were in the very best hands with our experienced treatment team. Safe, professional and gentle care is our maxim, to which everything else must be subordinated.
We take your criticism regarding the need for improvement in aftercare very seriously. Unfortunately, you have not yet been able to benefit from our new 360-degree concept as a patient, which has been introduced for all new Weight Doctors patients since September 1, 2023. With this approach, we have significantly corrected existing deficits in care with the help of a digital app, AI-supported online advisor and, above all, our new 360 coaches.
With this aftercare program, our patient satisfaction has also changed extremely positively in this, as you quite rightly say, very important area. I think that this innovation makes it more than clear that we value constructive feedback highly and try to derive important lessons from it for the benefit of an even better and more patient-specific offering.
As compensation in your case, we have already given you a digital smart body scale, which, together with 12 months' access to our Weight Doctors app, will help you to keep a close eye on the first year after your treatment.
Unfortunately, the health tracker is not currently available from the manufacturer. We regret that ourselves. However, you can pair the scale and app with your own smartphone via Apple Health or Google Health (both iOS and Android are supported). This allows you to use even more functions than with the tracker itself. Our team of 360 Coaches will be happy to help you with the setup.
I have also asked your consultant and certified 360 coach Nina from our team to give you additional support in the form of 3 free nutrition coaching sessions.
We hope that this will take away some of your disappointment.
All the very best for you,
Sincerely,
Your Weight Doctors
Alexander Gläser
Managing Partner