[3Be]...print Partner für PC-Druckkonzepte Peter Bauer e.K.

Thank you very much.
The scanner on a Brother multifunctional device for 400 euros failed after a year.
failed. It was no longer possible to work with the device. We discussed various options with the customer
different options with the customer and finally deactivated the scan mechanism, which in this
rarely needed in this case.
A funny tip: what needs to be scanned is sent to the printer by cell phone.

The ecotank (new price: 550 euros) was 5 years old and had a paper jam: this shows how regional specialist dealers can work better, faster and cheaper than hotlines. The paper jam was removed and at the same time the print head was motivated to really step on the gas on all nozzles! If König Kunde still wants to take advantage of such services in the future: then support the regional service providers and put some effort into thinking about sustainable working and living.

We are also committed to sustainability: but this is only a small part of our overall program!

Knowledge is gained through the current acquisition of knowledge and evaluation of the usual sources, but also through market observation and research, as well as from conclusions drawn from our repair area. There are dealers who
tell, dealers who have knowledge, and a thinly sown specialized trade, which can go into depth due to its wealth of knowledge.
can go into greater depth.

And with them, every "deal" is worth the price!

Anyone who has fallen flat on their face, needs help and is hopeful
are welcome to come too!

Many thanks.

Our customer from Rhineland-Palatinate appreciates the contact and individuality to us, since 2009, which also includes the small official channels especially for "rarities" and special solutions. Of course everything needs structure and line, sometimes it goes differently but also as fast as you need it.

Today, in addition to the recycling of empty printer cartridges, we were also involved in the topic of "full, unused printer cartridges".
cartridges, which do not have to be thrown away due to a change of device, but can be used again in devices within the tolerances of the shelf life. Not everything that is "garbage" belongs in there. We take over the work of mediation from our customers.

Once again a pragmatic commitment to the environment! Thanks to our customers for taking part!

Thank you dear customer.

We have determined that the older Pixma system (cartridges PG510, CL511) has run 4,500 pages, the second Epson printer was not definitely no longer usable. At the same time, it was determined that the feeder was no longer working optimally, a wear that can also occur with the use of poorer quality paper. Our statement was: the printer will do it some more, maybe this year or next year. It is "in retirement age".

What services did we provide? The printer was inspected, the black cartridge was made operable. The color cartridge was empty, we replaced it free of charge with one from our inventory. This alone is worth over 20 Euros. Furthermore, we tested in advance whether this old printer, taken over from a relative, would run on Windows 10, and then installed the printer driver on the customer's laptop, which was very slow.

You can't charge > 1 hour of effort, which was total, for a sustained concern, even on the customer side. For this reason, there was a whopping discount to the labor rate, which was shown on the invoice: Service+Color cartridge+Installation: 35 Euro incl. VAT.

We assume that this is very fair, and have put our justified economic concerns
put aside. The printer will still do something - the user's spending priorities are currently
somewhat different, as he reported to us.

From this point of view, we have to conclude that the amount including consumables was WELL worth the price, additionally
the customer learned how to work more sustainably with equipment. That was our objective
with this project, whereby it is often not always correctly understood and a gigantic insecurity
prevails.

Dialogue leads on and has success!
3bprint - we are also here to exchange experiences and share knowledge.

Thank you for your generous statement.

Our self-employed customer took delivery of an HP M477 with 10,000 pages. The device made
big noise, and the colors were also not top anymore. The device was not for the garbage
any case.

We explained to him: the toners must fit the user's behavior and must not be too large or too small.
or too small. We usually agree on this by asking the customer. The noise was
defect (insufficient lubrication, etc.), but toners that had to run for too long and did not run out.
empty. It sounded like braking in a marshalling yard. For the customer alone
this topic is not easy to grasp - that's what the consulting specialized trade is there for.

After new color toners were in the device, the color black was not the problem, the
printouts with new toners from us now shine in HP like optimal color printout. Our customer can now
with his offers, where color is used, convince his customers with appearance, competence and
a good offer price convince.

We supplemented our consultation with reference to the optimal paper selection. Dusty papers
lead to premature retirement in systems of this type, a good non-dusting paper costs only
less than 1 Euro more per pack. We can supply you with three good-quality paper grades for different
purposes are available from us.

There was also a conflict with the printout of some PDF files, where we could help.
could help. This is also part of our range of services, just like installation and
configuration according to customer requirements.

Thank you for the flowers.

We have access to a wide range of products in all versions, and regular receipt of goods from reliable distributors just for our corporate and business customers.

All customers can benefit from this. As a rule, if nothing comes up, the delivery time is similar to that of a pharmacy, i.e. even for urgent needs. The most important products for our customers are, however, additionally
are usually also kept in stock, since just-in-time delivery is not only environmentally unfriendly, but also costly and not quite as
reliable.

In the case of "oldies", please discuss your needs with us, as we do not have them in stock for reasons of durability.
have them in stock.

Thank you very much for your extensive execution on our work.

Supposedly well-intentioned, the quick procurement for the "oldie", with Brother TN2000 and DR2000, and unfortunately went in the pants. With 3bprint, this issue came off the table extremely quickly. The toner quietly trickles black - that really doesn't have to be the case.

The qualities in Asia are not consolidated, everything is possible. The suppliers in the Internet forums offer no service nor guarantee promises: and if, then everything is very laborious, and directly helped, by telephone or personally, you do not get. 3bprint is on the spot - experienced for 25 years, and that pays off. Sustainable in our trade is also that we save very many devices from the dustbin, and refit them with reasonable consumables - reliable and fair in price, not just "cheap".

The product you received from us for simplification reasons (TN2000, quasi our oldie service) was an original product at a very reasonable price. As with all our products (especially compatible brand quality from Germany) and service, you will receive an application warranty without ifs and buts, if necessary also
directly on site, completely free of charge. Who is so committed on site for its customers ?

Our offer is aimed at corporate customers and government agencies, as well as business customers, but we are open to all customer groups. Private customers can benefit from this concentrated, very specialized know-how. In the Saarland, probably no one knows as much about all facets of printer consumables as
facets as 3bprint: this knowledge does not just fly to you - trust me: it is very hard work.

What else can you expect from us: Advice on hardware selection as well as follow-up costs | Advice on sustainability |
Consumables (fresh, not old) in original as well as brand alternative quality | Support in the use of consumables | Repair and maintenance and much more. The aspect of sustainability has played an important role since the company was founded in 2000.

We have rounded off our program with a coordinated paper assortment, so that inferior qualities there do not affect the life span of the devices: 3bprint Premium | 3bprint Office | 3bprint balance is the name of our paper selection, which we discuss with manufacturers.

We are looking forward to the dialogue with you.

Remote diagnosis: this requires experience, perfect customer dialog and background knowledge. In this case, it was two toners from Chinese mass production, bought on the Internet, without support and warranty, which became increasingly faulty. Error is known, good if you know your way around: it's best to see it.

MIt our customer we have discussed the issue in detail, the factor product quality, as well as product age play a role. Of course, the majority of private customers say: the original is too expensive for me, where is the alternative
to the high costs ? There are some -- let's stay with the product for once.

Without making demands on consumables, you are quickly in a dead end, even as a private person, especially in a * non-consold * manufacturer world in Asia, with main center China. Bad for your own wallet, (nothing is saved), bad for the printer, possibly damage, bad for any thought of sustainability. Fortunately, our customer did not throw it away, but looked for experts who would take care of his private issue.

The "Provenexpert Banner" in the footer of the homepage helps to find the right one.

In the year 2000 sustainability, related to all topics around printers and multifunction, was the reason to found 3bprint. When this word and the associated action in the complete process chain was not yet on everyone's lips.

3bprint - simply more informative, we enlighten.
Sustainability is the key to economic, continuous action, and thus also the key to environmental protection and conservation.

This begins with our topic with the right advice in the selection, konzpetionell as well as with thoughts on the hardware side. Just a concept: [3Be]...print partner for PC printing concepts. Maintenance, repair and long equipment runtimes are another key. "Compatible" is a topic all of its own, and this includes comprehensive information - just selling is far too little here. There are not many people in Germany who have excellent knowledge and up-to-date expertise in this area. Sellers as a rule often do not.

The damage to devices, caused by products from Asia, explodes felt - these are new customer appointments. Likewise toners are defective and must be replaced: Money lost. Users, however, do not even think about it and buy new all the time: and save on butter in the supermarket!

Dear CO2, do you arise only with the traffic, with the heating, with the flying, with the many (unnecessary) journeys of the parcel services, or perhaps also by overemphasized economical behavior of the economy world-wide, which optimizes also by short-livedness of goods ("breaking point") profits ? Economically critically to see. Consequently, the policy must counteract regularly (if the lobby allows it), as now, for example, the "Repair First Initiative" for electrical appliances (the right to repair), which is being discussed in the EU, but is not yet in the dry.

A first very small step in the electronics market.
When consumers define requirements, things move faster.

Look for warranties in all your purchases, ask questions. Get informed.
It's work - it's worth it. Shopping is also effort!

Our customer works professionally in media, was very interested in clarification on this topic, and was happy to get help quickly. Maybe he also got a tip from other users in his circle of colleagues who have known us for years and appreciate quality, reliability and dependability of statements at a good price.

Thank you for the "full marks".
Our customer did not quite get on with PE. I am therefore copying the additional email that reached us,
this context:

"Hello Mr. Bauer, that's good news about the toner - I'm really super satisfied! Thank you very much
for the detailed advice!"

In the "consultation sessions" we wavered between different approaches to implementation in the selection of devices. I am pleased that we have once again hit the nail on the head, as is the case with almost all customers: at 3bprint there is a tailor-made suit at a fair price! Of course, this takes time, an effort that today, from both the customer
customers and suppliers no longer want to invest. 3bprint stands behind its consulting concept.

We have a fundamental problem with teachers, which I explain as follows: "Perhaps word will get around among colleagues: they are often helpless and "bossy". We have helped more than one teacher out of a real pickle: due to unstable China quality (the customer knows nothing except the price) is not recognized and spreads like a plague through the net and the ePlatforms. We saved these new, little-used devices from the landfill - and the customers also use another one." And now the costs fit again.

In the same context, there are also solutions that are propagated by manufacturers, with extremely cheap consumables in the call, but many of which fail in practice: early defects, short warranty, more throwing away at a high price. This is not mentioned in press test reports.

General "stories from working life", experience reports, can also be found on our blogs at "google my Business":
https://g.co/kgs/7WtYXgA (copy into browser if necessary, wait 5 seconds)

Teachers do an exemplary job of providing workbooks for their students: unfortunately, a reasonable and practical allowance is not always available from the employer.
10 ct. per printed page. In addition to the price aspect, it is also the organizational aspect that plays a role for users.
the users.

3bprint is committed to improving this situation as part of its corporate activities for
for everyone.