Hello Mr. Ritter,
As you can see from the attached memo, the general contractor, the executing company and the supplier of the ETICS follow your expertise and recommendations.
All remediation measures requested by you will be carried out in a timely manner.
Without your investigation and research, the damage would have been repaired but the basic problem with the ETICS would not have been solved. Thus, you have averted later damage , which probably would have occurred only after the warranty and the associated high costs from the owners.
On behalf of all owners, I would like to thank you for your commitment and dedication in this matter. You are a professional who has his own opinion and does not, as in this case, follow the already existing preconceived opinion of other professionals without critical questioning of the facts.
Unfortunately, there are too many companies in the residential construction industry that do not take it so seriously with execution regulations. It is therefore all the more important that there are building experts who protect builders and buyers from construction botches.
Yours sincerely
Joachim
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Translation
I agree 100% with your assessment, provided it is a personal assessment of your request.
First you hire us, then you no longer need our services:
Excerpt:
Dear Mrs. Metzler,
We had arranged a telephone appointment with Mr. Ritter in Waiblingen-Hegnach for 3.11.23 at 9.00 am. I would now like to cancel this appointment, as we no longer have any need for a house purchase consultation.
Thank you very much, nevertheless!
Yours sincerely
....
1. to claim unavailability is inaccurate and grotesque. You received an invitation to an appointment 24 hours after you were commissioned. You neither confirmed nor rejected this invitation in writing, but demonstrably made an appointment verbally with Ms. Metzler and demonstrably revised this appointment in person and no longer required a house purchase consultation.
In soccer, this is called an "OWN GOAL" - and the fact that we only sent you an invoice for €59.90 months later is not a strange business practice; moreover, it is "not a compensation for loss" as you falsely claim here, but a reimbursement of expenses for unnecessary appointments and reservations, as a result of which other customers were unable to obtain the appointment and other expenses (telephone calls, filing...).
And here it is written again, what we had agreed together:
§ 6 Termination
1. if the client terminates the contract before an on-site appointment has been scheduled and carried out for reasons for which the SV is not responsible, a lump-sum fee of € 50.00 plus VAT shall be due as reimbursement of expenses.
As for my so-called defiant perseverance, that is in the nature of things. I am a person who, for professional reasons alone, does not give up when the going gets tough, because I am always 100% committed to my customers and, logically, to my business. In this respect, it should already be clear that my lawyer and the local court will deal with the invoice and valuation(s).