Caccia Home Services is a second-generation, family-owned plumbing company that has proudly served Northern San Mateo County since 1979. We are built on four core values that guide every decision we make, and every home we enter: trust, respect,
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empowerment, and work-life balance. Those values aren’t just words on a wall, they show up in how we treat customers, how we treat each other, and how we run our business day to day.
What we do is straightforward: we help people protect and improve their homes through expert plumbing service and installation. What makes us different is how we do it, and the standards we refuse to compromise.
Our work covers the full range of residential and light commercial plumbing needs. We clear drain stoppages in kitchens, lavatories, tubs, laundry lines, and main sewer lines, using professional-grade cable equipment and high-pressure jetting when needed. We locate and diagnose problems accurately using sewer line video inspection and locating equipment, allowing us to recommend the right repair instead of guessing. We repair and replace drain lines under houses and under slabs. We install and service faucets, fixtures, valves, and angle stops. We rebuild and repair toilets, replace seals, and repair or replace closet flanges. We handle under-sink repairs, bathtub waste and overflow replacements, shower drain replacements, and tub/shower valve repairs. We repair and install sump pumps and sewage ejector pumps. We provide water line repairs and replacements, gas line repairs, and backflow installation and testing. We also install and service water heaters, including standard tank water heaters, tankless systems, commercial water heaters, heat pump water heaters, mixing valves, and hot water recirculation systems. We support filtration and reverse osmosis systems and perform cross-connection work. We do the kind of plumbing that keeps a home safe, reliable, and functional.
But the real difference is not the list. It’s the way we approach the work.
Caccia Home Services is known for consistent, professional service, and for earning long-term customer trust. We have built a reputation over decades, with thousands of reviews and a 4.9 average rating across major platforms. Our business is still fueled primarily by word of mouth and repeat customers, and we see that as proof of something bigger than marketing: it means our customers believe we will show up, do what we said we would do, and stand behind our work.
We believe customers deserve straight answers, not pressure. Our technicians are trained to troubleshoot thoroughly and diagnose accurately. We explain the issue clearly, present options, and help homeowners make informed decisions. We do not rely on vague explanations or “mystery pricing.” We aim for transparency, professionalism, and solutions that fit the customer’s needs.
We also believe that great service is not possible without a great team. That’s why we invest heavily in our people, and why our company culture is not an afterthought. We are committed to creating a workplace where technicians and office staff can build a real career, not just hold a job. We have clear progression paths, training expectations, and a strong focus on both technical skills and the soft skills that build trust with customers. We empower our team members to take ownership, grow, and lead.
One of the biggest ways we prove we mean it is our commitment to work-life balance. We are closed on weekends and holidays. In an industry that often runs people into the ground, we choose a different path. We believe families matter, rest matters, and longevity matters. That decision is not always the easiest, but it is one of the reasons we attract professionals who take pride in their craft and want to do high-quality work for the long term.
We also operate with a strong service mindset beyond the job itself. We don’t just want a “completed ticket.” We want a customer who feels respected, informed, and taken care of. When expectations aren’t met, we don’t hide. We acknowledge it, learn from it, and work to make it right. That is part of trust.
Another thing that makes Caccia Home Services different is our VTO: our Volunteer Time Off program. We believe that being a strong local company means showing up for our community, not only when we’re on the clock. Our VTO reflects a deeper belief that service should extend beyond plumbing. We encourage our team to volunteer and support causes that matter to them, because a company that takes care of its community is a company that takes care of people. It also creates pride and connection inside our team, and it reinforces that our work has meaning beyond the next call.
We’re also a company that embraces doing things the right way. That includes safety, code compliance, and best practices. We stay current on code requirements and installation standards, including important California requirements such as Title 24 insulation practices where applicable. We do not cut corners. We respect the home. We respect the customer’s time. We respect the trade.
We know that homeowners often call a plumber during stressful moments: a toilet that won’t stop running, a water heater failure, a sewer backup, a leak that appears out of nowhere, or a remodel that suddenly hits a surprise. Our goal is to reduce stress, not add to it. That means showing up on time, communicating clearly, working cleanly, and leaving the home better than we found it.
Caccia Home Services is proud of our history, but we’re not stuck in the past. We are continuously improving, investing in better tools, better training, and better systems. We are also growing to meet the needs of our community, including expanding services while keeping our quality and culture intact.
At the end of the day, we’re not trying to be the biggest company in the region. We’re trying to be the most trusted. We want customers to feel confident calling us because they know what they’ll get: skilled professionals, honest communication, clean work, and a company that stands behind its name.
If you want a plumbing company that treats your home with respect, values long-term relationships over quick wins, and believes service is both a trade and a calling, Caccia Home Services is here for you.
