Sample survey "Specialized weapons trade"

You are free to choose the topic of your survey and which categories and competencies should be included.

Service on offer
 
Product quality fulfills all expectations.
 
Personalized customer support is provided.
 
Prices are reasonable.
 
An ample range of options is provided.
 
name / company provides clear documentation.
 
Interesting additional services are offered.
 
I would use the services of name / company again.
 
 
Oral statements are supported by verifiable information sources.
 
Product explanations are available.
 
The product is presented clearly.
 
All conditions are presented transparently (costs, handling,...).
 
Sufficient information is available.
 
Sufficient additional information is available.
 
I am on the whole happy with name / company.
 
Consulting
 
name / company ...
... understands the client's concerns and expectations.
 
... assesses all client requirements and clarifies any contradictions.
 
... responds to individual requests and needs.
 
... comprehensively analyzes the starting situation and possible actions.
 
... is clear in terms of communication.
 
... provides helpful information and recommendations.
 
... provides time for consideration and freedom to choose between alternative options.
 
Services
 
name / company ...
... is competent and experienced.
 
... offers a comprehensive and up-to-date service.
 
... ensures that order processing is professional.
 
... uses specialized knowledge.
 
... reliably fulfills what has been agreed upon in consultations.
 
... is dedicated and focused.
 
... is reliable, reputable and friendly.
 
... takes all relevant conditions (e.g. legal requirements) into account.
 
Payment
 
Preferred payment methods are available.
 
The payment process is simple and transparent.
 
Attractive savings options are available (rebates or sales).
 
Customers are not pushed into purchasing unnecessary extras.
 
Personal data is kept secure.
 
The invoice is correct and clear.
 
The terms and conditions are clear.
 
Customer service
 
name / company ...
... is reachable during normal business hours.
 
... remains approachable after the service has been completed.
 
... offers qualified answers and solutions.
 
... is flexible to possible changes.
 
... offers straightforward transaction handling and options for cancelation or refunds.
 
... communicates friendly and attentively.
 
... monitors customer satisfaction.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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