DB Autohaus Maintal

Markenübergreifender Gebrauchtwagenverkauf & Mehrmarken-Werkstattservice

DB Autohaus Maintal
TOP SERVICE PROVIDER 2023
4.65 out of 5
Excellent
1,385 Reviews
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DB Autohaus Frankfurt moved to Maintal in August 2017. At our new location, you can expect a much more extensive range of used cars, more customer parking spaces and good connections to the highway network and local public transport.

At DB...
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Contact information

DB Autohaus Maintal
Otto-Hahn-Straße 4-12
63477 Maintal
Germany
Directions

Contact person
Stephan Matschke

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Websites

97% Recommended
5 stars 940
4 stars 203
3 stars 30
2 stars 14
1 star 7
Quality
Service on offer
Consulting
Services
Processing
Customer service
Excellent (4.69)
Cost-performance ratio
Excellent (4.61)
Top competencies

Timeliness

4.68 out of 5
140 Reviews

Communication

4.55 out of 5
136 Reviews

Customer support

4.53 out of 5
136 Reviews

1,194 Reviews on ProvenExpert.com

4.69 out of 5
Excellent
1.80 out of 5
Fair
Hello, we were initially well advised by the two salespeople. After we picked up the vehicle, the service was no longer really available. At first the air conditioning didn't work after they thought we weren't able to operate it. I have still not received a reply to my last email. The vehicle is ok so far, but we have some concerns about the drive and the rear wheels. We will be taking the vehicle to a workshop soon to have various things checked. I insisted that the major inspection be carried out when I bought the car, so I don't understand why we still found quality defects. Unfortunately, I have to admit that the advice I received from your sales staff after picking up the vehicle was very poor. As I said, I have still not received a reply to my email. I would very much like the dealership to continue to respond to our inquiries and to address the points raised. In short, we are quite disappointed and I had expected a better follow-up for a used car purchase of approx
20,000 I expected a better follow-up service.
I would expect someone from their dealership to get back to us in the next few days to discuss further steps with them.
Best regards
Massud Fazelly
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
11/17/2023Fazelly, Massud
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Hello Mr. Fazelly,
We are sorry that you were not satisfied with the sales experience.
Your sales advisor has already contacted you and we will follow up on your concerns.
We would be delighted if we could continue to welcome you as a customer and give us the opportunity to convince you of our service.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Very nice contact and flawless processing...any time again...!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/30/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.80 out of 5
Excellent
Recommendation
The seller has always taken care of us promptly and personally.
Show original
Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/28/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
1.60 out of 5
Fair
The customer service representative Mr. Kraft barely cares about the customers will never buy from DB Autohaus again....
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/24/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
We are sorry to hear that your experience with our sales consultant Mr. Kraft was not satisfactory. Please accept our apologies for any inconvenience this may have caused you.
We place great importance on providing excellent service to our customers. We will take your feedback as an opportunity to review our internal processes and ensure that such situations are not repeated in the future.
We would be delighted if you would give us another chance to regain your trust. Should you have any further concerns or require further information, please do not hesitate to contact us.
Yours sincerely
The team from DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Service is top,like to come by again 👍👍👍
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
10/17/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.40 out of 5
Good
Recommendation
What I did not like was that I could not do a test drive because there was no red license plate available.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
10/11/2023Saalmüller, Klaus Rudolf
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Thanks for the good service
Show original
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
09/26/2023Rupp
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Am very satisfied with the service
Show original
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
08/23/2023Rose
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.40 out of 5
Good
Recommendation
Great selection, great advice and smooth processing. Recommend the DB Autohaus just diligently in the circle of acquaintances...😁
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/11/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
Thank you very much for your positive evaluation.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
A very pleasant buying experience! We became aware of DB Autohaus Maintal via mobile.de. After a short telephone contact, an on-site appointment was fixed. Afterwards, we were able to look around the premises and narrow down the vehicles of interest. We then received the corresponding vehicle keys and were able to look at the vehicles in peace and alone. Quite quickly 2 favorites were identified and with this information we went back to our salesman, Mr. Ebensperger. Here we received a super info to the selected model and its history. We were satisfied with the sale and the trade-in. We found this unobtrusive, yet attentive customer treatment very pleasant. A few days passed between the purchase and the handover, but the vehicle then also had a new general inspection and all relevant defects had been rectified. This great purchase experience, underpinned by the top support from Mr. Ebensperger, moved us on the day of pickup to consider another vehicle. I think that we will close another deal in a few days. Our conclusion: DB Autohaus Maintal is a top address!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/10/2023Stefan Weber
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your great 5-star rating! We are very pleased that you were satisfied with our service.
We hope to welcome you back soon and provide you with another first-class experience!
With kind regards
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
I would like to express my special thanks to the sales consultants Mr. Ebensberger and Mr. Hein for the smooth purchase transaction.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
08/10/2023Stephan Grau
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Great service, great advice from Mr. Kraft and generally highly satisfied with the whole process!
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
07/31/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.80 out of 5
Excellent
Recommendation
I can only recommend DB Autohaus Maintal! Was always very satisfied.
Has everything worked on time, Mr. ElMastouli is very accommodating.
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Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
07/13/2023Jürgen
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
I would especially like to thank Mr. Youssef Loulidi in Maintal, who helped me very quickly and quite unbureaucratically to get my desired car by making me a good alternative offer, even though the car I had originally selected on the net could not yet be offered for sale immediately.
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
06/30/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Good workshop, Good customer service, Long appointment waiting time
Show original
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
06/26/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
Thank you for your 5-star rating. We are pleased to hear that you were satisfied with our workshop services.
Your DB Autohaus Maintal
1.40 out of 5
Poor
Recommendation
This is the second car we have bought from DB Autohaus.
The first we were fully satisfied, that was 5 years ago.
Since then, much has changed, but the advantages have only the car dealership.
1. purchase of vehicles, you are turned away to an outside company that pays very bad price.
2. warranty,,,,Garantie extension not possible.
3. financing ...Yes, we have to ask about 7% ......Damals with Santander Top.
4. small things like floor mats not possible.
5 Car is handed over with 40 KM range.

I do not recommend the dealership.

The seller does not care about anything take the vehicle or not.

Greeting h,Czulkowski
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
06/15/2023Czulkowski, Helge
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
Thank you for your review and the feedback you have given us. We appreciate when our customers share their experiences with us as it helps us improve our service. We are sorry to hear that your experience buying your second car at DB Autohaus did not meet your expectations. We understand that compared to the first car purchase 5 years ago, there have been some changes that have negatively impacted your experience. However, we would like to inform you that we do trade-ins directly at our dealership and that we expect to be able to offer warranty extension again starting July 2023. Due to legal changes this was temporarily not possible with us, we regret any inconvenience this may have caused you. Regarding financing, we understand your concerns about interest rates. Unfortunately, prime interest rates have increased in recent years, which also affects financing terms. We regret that we were not able to offer you better terms this time. We hope that you will give us the opportunity to provide you with better service next time. Once again, thank you for your review. If you have any further questions, please do not hesitate to contact us.
Yours sincerely, The team of DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Very sympathetic and uncomplicated
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
06/15/2023rau d-sign inh. Kirsten Bartel
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your 5 star rating.
Your DB Autohaus Maintal
4.00 out of 5
Good
Perfect atmosphere and friendly and unobtrusive advice can not hide the fact that it took a month to get the available papers. Paid a month in advance and no reaction, not even a confirmation of receipt. Such a thing is not possible.
Giveaways like parking discs, floor mats ? - Missing
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
06/02/2023Schreiber, Edgar Kurt
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear customer,
thank you very much for your evaluation. We are sorry to hear that you were not fully satisfied with us.
We would like to apologize for the inconvenience caused and hope that we can convince you of our high quality of service on future occasions.
With kind regards
Your team from DB Autohaus
5.00 out of 5
Excellent
Recommendation
Uncomplicated processing, very good advice
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Customer review & rating for:
Umfrage Gebrauchtwagenverkauf DB Autohaus
06/01/2023Stellwag, Rainer
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Dear Customer,
thank you very much for your great 5-star rating! We are very pleased that you were satisfied with our service.
We hope to welcome you back soon and provide you with another first-class experience!
With kind regards
Your DB Autohaus Maintal
5.00 out of 5
Excellent
Recommendation
Alles gut
Customer review & rating for:
Umfrage Werkstattleistungen DB Autohaus
05/31/2023Anonymously
DB Autohaus Maintal Comment from DB Autohaus Maintal:
Sehr geehrter Werkstattkunde,
vielen herzlichen Dank für Ihre 5-Sterne-Bewertung! Es freut uns wirklich sehr zu hören, dass Sie mit unserem Service zufrieden waren.
Ihr Feedback motiviert uns dazu, weiterhin unsere besten Leistungen zu erbringen und sicherzustellen, dass Sie stets hervorragenden Service erhalten. Wir sind stolz darauf, Teil Ihrer Zufriedenheit zu sein.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir schätzen Ihr Vertrauen in unsere Werkstatt und stehen Ihnen jederzeit gerne zur Verfügung, wenn Sie weitere Unterstützung benötigen.
Mit freundlichen Grüßen
Ihr Werkstattteam vom DB Autohaus Maintal
191 Reviews from
2 other sources
4.39 out of 5
Good
4.90 out of 5
Excellent
60 reviews on DIE AUTOHAUS KENNER
 
08/03/2023
4.15 out of 5
Good
131 reviews on mobile.de
 
12/06/2023
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All reviews and experiences about DB Autohaus Maintal are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 04/27/2016  |  Last update: 12/10/2023   |  Report profile

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