Demmer GmbH & Co. KG

Free weapons, softair, security, outdoor, camping, alpine fashion

Demmer GmbH & Co. KG
118 Reviews i
published (91%)
out of 129 reviews
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Demmer GmbH & Co. KG
Wredestr. 53
67059 Ludwigshafen am Rhein
Germany
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Review from 06/03/2024  
5.00 out of 5
Excellent
Recommendation
Service on offer
Information
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Quality

4.40 out of 5
15 Reviews

Pricing

4.13 out of 5
15 Reviews

Payment methods

4.45 out of 5
11 Reviews

118 Reviews on ProvenExpert.com

5.00 out of 5
Excellent
Recommendation
I made a mistake and used the full service. Like return and credit note. I have never been treated so seriously and so quickly. This team knows its business and I have the utmost respect for them!
I can only say thank you very much.
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Customer review & rating for:
Demmer GmbH & Co. KG
06/03/2024Klaus 82 J.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for your positive feedback on our service, we are delighted!
5.00 out of 5
Excellent
Recommendation
Hello, starting with the search for what I actually need, to a personal telephone consultation, to the product I finally bought, I can award 10 out of 10 points without exaggeration! The team there seems to work hand in hand and their skills really come into their own! Even from ordering to delivery, the speed of Amazon as a Prime customer is unbeatable! It feels like I sometimes wait longer for my order in the restaurant! As I said, I felt it!!!
So the bottom line is that I can only praise the store and the team and hope that it continues like this in the future. You can't improve!!!
I almost forgot, as I live near the border, they were even able to give me very helpful tips on modifications that are not permitted in Germany. After all, I don't want to look stupid off-road either.
I hope you have the same experience!
Greetings Rüdiger
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Customer review & rating for:
Demmer GmbH & Co. KG
03/26/2024R.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much, we appreciate the positive feedback!
5.00 out of 5
Excellent
Recommendation
Service and speed in processing!
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Customer review & rating for:
Demmer GmbH & Co. KG
03/15/2024Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for the positive feedback, we are delighted.
4.40 out of 5
Good
The first order was delivered smoothly within a few days.
According to the online store, the second order was also dispatched quickly. However, the tracking link sent to me led me to a website which is for sale. When I asked, I was first told that they were waiting for a statement from the courier company, but later they said that the courier had "suddenly" stopped working.
Funnily enough, the alleged courier company has been deleted from the commercial register since 2021.

A few days later, I was told that my parcel was on its way to me and that I would receive further information directly from the courier.
When I asked again the next day, I was told that the parcel would only be collected today.

So I feel a bit ripped off after the whole stunt and I'm curious when my parcel will arrive.
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Customer review & rating for:
Demmer GmbH & Co. KG
12/05/2023Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for your constructive criticism. Unfortunately, we had an unplanned and unforeseeable breakdown of our courier service in November. Although the parcels were packed and sent by us, they were unfortunately not delivered. In the meantime, of course, there have been many discussions to uncover and clarify the problem and, of course, we have also changed our shipping partner. We can therefore only apologize again at this point.
5.00 out of 5
Excellent
Recommendation
Ordered online several times and super fast processing and dispatch. Good offers and mail contact is answered quickly. Can only recommend Demmer, gladly again.
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Customer review & rating for:
Demmer GmbH & Co. KG
11/18/2023A. M.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for the positive feedback!
5.00 out of 5
Excellent
Recommendation
A customer service that is unparalleled in the field SSW (and in my opinion will NOT find) That there are delivery problems with SSW.s, is well known. Here the house Demmer does not talk around the bush so after the motto: could, would, maybe ... NO: There is a clear statement and it is communicated immediately if a change is imminent.
This clarity, this way of dealing with information vis-à-vis the customer, is what distinguishes Demmer.
Thomas Schottmann
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Customer review & rating for:
Demmer GmbH & Co. KG
09/28/2023Thomas S.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for the positive feedback, we are very pleased!
5.00 out of 5
Excellent
Recommendation
Diana Eleven arrived yesterday super fast shipping and great product
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Customer review & rating for:
Demmer GmbH & Co. KG
08/31/2023Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for the positive feedback.
4.20 out of 5
Good
Recommendation
Among other things, I had ordered diabolos. The desired ones were no longer in stock. I was sent the higher quality ones in higher quantity after consultation and without additional costs. Top customer service, fast delivery. I am thrilled!
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Customer review & rating for:
Demmer GmbH & Co. KG
07/23/2023Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for the positive feedback!
5.00 out of 5
Excellent
Recommendation
Demmer can't be held responsible for delivery problems, that's for sure. But the wait was worth it. I bought the Schofield No. 3 in CO2 diabolo with 4.0 joules from Demmer, mainly as an accessory for the western town that is being built not far from me. Thank you for this historically valuable piece, which is a 1:1 replica of the original. I will wear it with pride. Thank you!
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Customer review & rating for:
Demmer GmbH & Co. KG
03/10/2023Kay N.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for rating. We are very pleased. Have fun with the beautiful part.
5.00 out of 5
Excellent
Recommendation
Everything worked great, top quality and fast delivery, very friendly customer service, can be recommended
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Customer review & rating for:
Demmer GmbH & Co. KG
03/09/2023Bernd S.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much, we are very pleased that you were satisfied.
5.00 out of 5
Excellent
Recommendation
Very fast delivery and good price. Even by phone good advice
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Customer review & rating for:
Demmer GmbH & Co. KG
12/17/2022Kai S.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for the positive feedback, we are very pleased.
5.00 out of 5
Excellent
Recommendation
A really top reputable company. Here we buy all security products. Both in the stores and in the online store always made 1a experience. Keep up the good work! Greetings Gianni
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Customer review & rating for:
Demmer GmbH & Co. KG
05/04/2022G.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thanks for the feedback, we appreciate it!
5.00 out of 5
Excellent
Recommendation
Everything great! Best weapons store.
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Customer review & rating for:
Demmer GmbH & Co. KG
05/04/2022G.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thanks for the great feedback!
1.60 out of 5
Fair
The company advertises a delivery time of 1-3 business days. After ordering, order confirmation and payment in advance, I receive an e-mail that the item is not available for another few weeks at the earliest and whether I want to wait for it. Nevertheless, the article is on the website of the Fima even several days later with a delivery time of 1-3 days indicated. I have addressed the company on the facts according to the law against unfair competition UWG §5, because the company despite better knowledge continues to indicate a delivery time of 1-3 working days on the company website. As a result, the delivery time was changed to unavailable within a few hours. Regarding the customer service, I am only disappointed. One possibly tries to get customer orders here in the hope that longer delivery times will be subsequently accepted.
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Customer review & rating for:
Demmer GmbH & Co. KG
04/09/2022Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
We are really sorry to read your comment. Of course, we always try everything to deliver on time, but the current situation is very difficult and often unpredictable, especially with regard to the availability of goods.
5.00 out of 5
Excellent
Recommendation
Great customer service, super fast delivery. This is how an online store should be. Very many products immediately available, is also marked in the store. The perhaps slightly higher price compared to Amazon or EBay makes up for the perfect service and the short delivery times.
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Customer review & rating for:
Demmer GmbH & Co. KG
04/05/2022Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for the positive feedback. Customer service is really close to our hearts and is always our focus.
5.00 out of 5
Excellent
Recommendation
The advice and service leave nothing to be desired. I was surprised how much is done here for the customer. I am really very satisfied with the products ordered. The package was shipped the very next day, but arrived thanks to DHL with emphasis, only seven working days, in a disastrous condition with me. One of the products was an air rifle whose front sight broke off due to DHL's improper handling. I phoned the service department to find out how to deal with a damage report from DHL. Now I have learned today that the company Demmer has already taken care of it and ordered a replacement part of the broken front sight for me.
I'm happy to be a customer and look forward to the next order.
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Customer review & rating for:
Demmer GmbH & Co. KG
03/21/2022Sven M.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for the great feedback. We are really always trying to provide a reliable and above all human service. We are glad that this resonates with you.
We are really sorry for the inconvenience with DHL, normally DHL proves to be a really reliable partner.
We look forward to seeing you again when you find something nice with us.
3.75 out of 5
Good
Recommendation
The ordered goods almost always arrived in perfect condition and neatly packed. In one case, care products were not packed well, the metal container was very dented. This is not a practical disadvantage, but I prefer neat appearance.

In one case of an incorrectly sent item, the complaint was handled satisfactorily. (4 orders placed so far)

The stated delivery times are sometimes not met. The explanation that the goods are not in the direct warehouse, but in a kind of "external warehouse" and must first be sent. Thus, the 1-3 days delivery time is already around before the company Demmer can send the goods. To state a delivery time of 1-3 days is not correct. Missing transparency is explained with excuses. Simply specify realistic delivery times - and there are no unnecessary discussions with the annoying customer.
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Customer review & rating for:
Demmer GmbH & Co. KG
03/18/2022Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you for your feedback. We are currently working on the issue of delivery times and are trying to improve this and make it more transparent. Unfortunately, this is not very easy in the current situation, but we are working on it :)
5.00 out of 5
Excellent
Recommendation
So shopping is fun super products and delivered quickly.
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Customer review & rating for:
Demmer GmbH & Co. KG
03/15/2022L.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Glad to hear! Thank you very much!
5.00 out of 5
Excellent
Recommendation
Super advice now I feel safe Zubaus with my new Ram gun. me all questions were answered and me Alls leihe everything explained. Gladly again.
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Customer review & rating for:
Demmer GmbH & Co. KG
03/15/2022D.
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Great, thanks a lot and if there are still questions, feel free to contact me!
5.00 out of 5
Excellent
Recommendation
An extremely great service with the same customer service !!!!
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Customer review & rating for:
Demmer GmbH & Co. KG
03/08/2022Anonymously
Demmer GmbH & Co. KG Comment from Demmer GmbH & Co. KG:
Thank you very much for the great feedback! we are always very happy about positive feedback :)
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* All reviews and experiences about Demmer GmbH & Co. KG are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 05/09/2017  |  Last update: 06/13/2024   |  Report profile

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