We are a company of the EnBW Group and partner of SENEC GmbH - one of the leading electricity storage manufacturers in the world. For more than 10 years, we have been offering PV systems, storage and service from a single source for customers in... northern, eastern and western Germany. We offer up to 25 years warranty on our technology products and a comprehensive installation and maintenance service.
Absolutely praiseworthy is your consultant Mr. Philippe Saurin to mention. He shines both through his great expertise and his constantly very fast acting and (if necessary) also such reacting.
We could not have received better advice and support. Thank you !
Georgette and Andreas Lucht
Philippe Saurin gave us super advice and also always had an open ear for any questions that arose after the successful installation. The installation was super fast and also the commissioning was done by very experienced staff.
When something breaks on the PV system, you have to wait forever for a repair. I am now waiting over 4 weeks for the repair of my storage. Energieversum was called by me several times and written to repair the damage (warranty). There was only a cryptic answer and then nothing more.
Customer service looks different.
After signing the purchase contract, about 8 months later, after numerous hurdles that still had to be overcome (flat roof renovation), my system finally went into operation. Only Energieversum was one of 8 other competitors who could implement a PV system on my roof. The other competitors did not dare or could not convert the plant. I am completely satisfied with the new PV system and would recommend Energieversum to others.
We received very friendly and detailed advice from Dimitri Schleiermacher. The advice was very competent and he also took a very long time to answer all questions in detail. In the end, we opted for a local offer, which was not easy for us due to the competent advice, but was more suitable for us.
Currently I am just annoyed! It is the plant on the roof, but it is missing from 10kWh storage a total of 7.5 kWh. This means that 75% of the storage has not even been delivered. It is always said that they will be delivered later, because SENEC has delivery bottlenecks, but in April I still great advertised how full the warehouses are, while others can no longer deliver. And if you ask, you get no more feedback or statements like "an exact date I can not give you". To me, this sounds like a refusal to fulfill the contract.
We received excellent advice from Michele Bisanzio. He was able to answer all questions. We ordered a system from him , even if compared to other suppliers it is a bit more expensive, we are extremely satisfied with the communication with Michele and Energieversum. A decision for life that we could make with the right company and consultant.
Advice, quotation and availability of the consultant Mr. Nico Strasser very good. I am 100% satisfied.
But in particular I must highlight the installation team of Sol-Tec.
Boromil Dedov and team 11 have done an outstanding job. It doesn't get any better than this and 5 stars is still far too low a rating.
This team has earned my utmost respect. Thank you!
I had an appointment with Energyversum and my impression is that it is a kind of pusher column.
You are bombarded with a lot of information and technical objections ironed out. A sales pitch aimed at quickly selling a lot of 0815 systems.
As soon as you then deal with the topic and ask critical questions and discuss adjustments that are necessary for the improvement of the plant, you are waved off with "we do not". Good - we will not do it then. Because I will not buy a plant now, which is not amortized in the end because of non-optimal execution.
One had the feeling that the good gentleman was only interested in a quick conclusion and not in a good solution for his customer.
This leads to the expectation of poor after sales support.
The installed components and offered additional services I consider good.
At the beginning of the year we got an offer from the company Energieversum, because we have heard only good things about this company so far, we then also commissioned this.
Then came the consultant for detailed planning. Everything worked out so far well and we concluded the purchase contract.
By us Zugesichert was (because we have paid 1500 euros extra, for an excess length of the house (longer scaffolding), that we get the money back if the guys do not build scaffolding) ...
Then the team came to install the roof. The guys were great put up the solar panels and cleaned up afterwards too. Only there was no scaffolding. Whether there is still money back I dare to doubt....
Then the storage was built with a new distribution box. The colleague was also great!
Then the meter still had to be replaced ...
And there came the bad awakening. We live in an older house, where the HAK is still outside under the roof and since this is no longer allowed the counter was not replaced.
From that point on, I think it's understandable that you get mad...
Because the electrician has pulled new cables to the HAK and if not him then it should have been noticed in the office that this is no longer permissible.
I have tried to reach my project manager 20 times and asked each time for a callback. What can I say until today we have not even telephoned but an email came a week later ...
Then one of the public utilities came to have a look at the whole thing.
Now the HAK must be moved into the house ... Cost 2200 euros which is already annoying enough but until the commissioned civil engineering company has time it is mid-October ...
That this has to be done is ok... but a company that builds tens of plants every week knows something like that ... and one could have taken it directly with the start in attack.
Especially since I find it an impertinence that the project manager does not call me back!!!!
What do you expect when you pay over 48,000 euros and now has a plant that may not produce anything, because somewhere was asleep !!!!
We were satisfied with the advice and the execution by the company's own craftsmen, even though the first appointment had to be postponed because the craftsmen only appeared in the late afternoon instead of in the morning at 08:00.
The column that came 2 weeks later was competent, has the best possible position of the modules again sounded out and did a good job. The same applies to the 2 installers who later made the power connection. Also a complaint (rattling of the cables on the roof) was processed very quickly.
However, the ordered power storage of the company Senec has been installed but not in operation. The reason for this is that deflagrations are said to have occurred with this model and the cause had to be clarified. This situation has not changed to date. The company Energieversum, which is our contractual partner, does not even begin to take care of this circumstance, but refers to the company Senec. This had announced a goodwill payment of 25, - € per week, we have received so far 25, - € for 18 weeks. On inquiry one could not explain this, marketing wants to worry.
In return, we regularly receive a reminder from Energieversum to pay the outstanding invoice amount of just over €600. That the achievement was not finished so far and we paid the current memory with nearly 10.000, - € already in December 21, interests nobody there.
Conclusion: Work good, memory bad, accessibility bad. It is not enough for a recommendation.
I ordered a PV system from you.
During the consultation for the purchase, I was informed and advised very extensively and competently by Mr. Christian Kohlstock. After the purchase, I had change requests (expansion and more) which were implemented by Mr. Kohlstock super. For this my sincere thanks. I hope that the installation will be as good. Siegfried Fröhlich Hamburg
We are very satisfied. The company offers everything in one package: From competent advice and fast execution to assistance with applications for the authorities. We were offered the solutions adapted to our situation and in every matter we found a dedicated contact person. The quality has its price, but we can only recommend this company :) .
We had a good feeling right from the first appointment. The advice from Mr. Sebastian Lindner was simply top, customer-oriented and extremely professional. All questions were answered comprehensively in a very pleasant conversation and made it easy for us to get started with the topic of a solar system with storage and cloud.
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Profile active since 08/09/2021 | Last update: 12/02/2022
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