If I saw a rating with only 5 stars marked everywhere, I would first wonder whether everything was above board. But here I really had no choice but to always give the full 5 stars, this estate agency deserves nothing less.
It starts with an excellent blog with a great deal of knowledge, which is also very helpful. Then it goes on to advice, where you actually always get an answer to all kinds of questions in a maximum of 48 hours, more like 24 hours. In my case, these were often not simple questions, but many detailed questions about the structure of the contracts, which were always answered in a very friendly and courteous manner.
As my case was also somewhat more complicated in terms of my health history, the process took several months. In all this time, however, there was never any pressure, it was always about finding the best solution and then implementing it. This worked wonderfully in the end. I was never pressured into taking out a contract or signing one that was too expensive, I was always free to make my own decision, which, once made, was always accompanied and supported.
I would also like to emphasize that - if you want - you can arrange everything exclusively by e-mail. This is really great for more introverted people.
My experience was therefore consistently positive, the team is great and I feel very well looked after here.
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Best regards & thanks again!
Tobias