Futterplatzerl.com

hay box, hay box, HORSEFEED BOX, hay rack, feeding box, hay net, horse feeding

Contact information

Contact information

Futterplatzerl.com
Sägewerkstr. 3
83395 Freilassing
Germany
Directions

Contact person
Harald Kurt Karl Schmidt

Review from 12/13/2023  
1.00 out of 5
Poor
Service on offer
Payment
Delivery
Information
Top competencies

Selection

4.82 out of 5
17 Reviews

Pricing

4.50 out of 5
18 Reviews

Quality

4.37 out of 5
19 Reviews

192 Reviews on ProvenExpert.com

1.00 out of 5
Poor
Hello, reason for the rating:
Ordered and paid for a food dispenser in October 23 (four-digit amount). Confirmation email received, delivery date set for mid-November. Everything was fine. At the end of November, when nothing had been delivered yet, I sent an inquiry by email: Whether the delivery date concerns our paid product, whether an approximate new delivery date can be estimated. No reply. Tried calling - call rejected. Left a voicemail - no answer. Called again - number blocked. Wrote to Facebook Messenger - no response.

Although this is not in our interest, we have to take legal action because at least we want our money back. Obviously nobody wants to talk to us or explain to us what's going on.
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Customer review & rating for:
Futterplatzerl.com
12/13/2023Tom Kern
4.67 out of 5
Excellent
Recommendation
Ho acquistato due mangiatoie automatiche: XXL e XL, i tempi di consegna sono stati più lunghi di quello che mi aspettavo, ma l'attesa ne è valsa la pena. Assolutamente soddisfatta, un prodotto che mi ha letteralmente cambiato la vita, niente più corse per il fieno, i cavalli sono sereni e indipendentemente da me, hanno 4 e più razioni di fieno. Non potrei più farne a meno ;) Grazie!
Customer review & rating for:
Futterplatzerl.com
01/31/2023Negrini
Futterplatzerl.com Comment from Futterplatzerl.com:
Many thanks to Lugano
4.20 out of 5
Good
Very unfortunate that there is no response. Several emails were sent and also inquired about Facebook (message was demonstrably read). Unfortunately, until today (almost a year ago) not answered. Thus, a product of the competition was purchased. Apparently, this is not an isolated case, especially when it comes to foreign inquiries. Such ignorance is simply annoying!
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Customer review & rating for:
Futterplatzerl.com
01/04/2023Anonymously
Futterplatzerl.com Comment from Futterplatzerl.com:
Very sad we have 3 phones umpteen social channels etc. and we have answered everyone until today. With anonymous you do not know anything. Can also be a fake. We take care of every request. No one knows where you and how you would have requested
5.00 out of 5
Excellent
Recommendation
Everything is right, product, delivery, service I've been thrilled for years and my new timed hay box is a dream and makes the work incredibly easier.
Always available always friendly and just perfect.
Many thanks
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Customer review & rating for:
Futterplatzerl.com
12/11/2022Petra Lau
5.00 out of 5
Excellent
Recommendation
Customer review & rating for:
Futterplatzerl.com
12/07/2022Stefanie D.
5.00 out of 5
Excellent
Recommendation
Everything went well. Tippitoppi. Fast shipping and great food plate. Thank you :D
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Customer review & rating for:
Futterplatzerl.com
07/14/2022Sandra Schatta
4.20 out of 5
Good
Recommendation
Great nets - very durable and stable! Price absolutely fair!
Always super fast delivery! Nice contact! :)
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Customer review & rating for:
Futterplatzerl.com
07/06/2022Lisa-Marie
2.20 out of 5
Fair
received with massive delay products are fine. I am still waiting for a hay net (ordered in January). 1 time apparently returned at customs by DHL. Since then again radio silence. In between times reminder for payment received (in January all paid by credit card). On e-mail is generally not responded. On the phone (if someone is reached) rather unfriendly.
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Customer review & rating for:
Futterplatzerl.com
04/04/2022S. Brunner
Futterplatzerl.com Comment from Futterplatzerl.com:
The Swiss customs did not let your goods (additional delivery of a net) through so we have an additional charge of 25.- €.
Nobody was unfriendly. I just wonder why you have to spread such a lie. We have almost 14000 customers and we take care of everyone. Only if Swiss customs rejects it and sends it back (without any stated reason) we can't help it.
5.00 out of 5
Excellent
Recommendation
I had ordered two Horsefeed Box Full Time Controlled last fall and received them on time. Already I have ordered three more boxes. Easy handling with the timer, very sturdy construction, wood is solid. So in short; I am very satisfied. Keep up the good work dear Futterplatzerl team.
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Customer review & rating for:
Futterplatzerl.com
01/29/2022Manuela Vogel
4.60 out of 5
Excellent
Recommendation
I ordered two timed hay boxes and it was worth the wait. I am thrilled with the boxes. My horses accept it super within a very short time. Easy to operate. Also got the video on how to set the timer right away. Many thanks
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Customer review & rating for:
Futterplatzerl.com
10/07/2021Sandra Düngfelder
5.00 out of 5
Excellent
Recommendation
The Heufeedbox was the best decision! We have them now for many years and love them. Practical handling, solid workmanship and unbreakable. Great quality. The competent advice from Mr. Schmidt was very helpful to me
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Customer review & rating for:
Futterplatzerl.com
10/02/2021Susan Tömördi
Futterplatzerl.com Comment from Futterplatzerl.com:
Thank you very much
2.25 out of 5
Fair
Service catastrophically unfriendly. I canceled my order before delivery, because it would have taken over a week instead of 2-3 days, according to telephone information 4 days after ordering. Thereupon they became very very unfriendly and abusive. NEVER AGAIN!
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Customer review & rating for:
Futterplatzerl.com
09/13/2021Anonymously
Futterplatzerl.com Comment from Futterplatzerl.com:
The truth is ordered on 7.9.2021 - receipt of money Thursday 9.9.2021 and because it would have taken over the weekend you have canceled Ms. Brettl.
Package was already shipped we had to stop at DHL.
Money we have you without request on Friday the 10.9.2021 immediately transferred back.
Thank you for this great review
1.00 out of 5
Poor
I ordered a Horsefeedbox in May. Sent an email several times. Have not received a reply. Phone is not answered either.
The product was not shipped until July 10. Unfortunately, I have not received anything. DHL refused the package because it was damaged. Tried to call again today. Unfortunately could not contact you again. Have after 3 months still nothing received and am 222.00 € poorer.
Maybe now comes an answer.
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Customer review & rating for:
Futterplatzerl.com
08/03/2021Anette Smit
Futterplatzerl.com Comment from Futterplatzerl.com:
Hello we have brought on 25 June your goods demonstrably to DHL Freilassing. The goods were neatly packed as all our products. Now on 03.08.2021 we hear from you via Whats App that the goods are returned because they have been damaged (After over 1 month?). DHL did not refuse a package or anything else. They have the package for over 1 month and now it is supposed to come back according to your Whats App. Until today, unfortunately, no goods have come back, even in the DHL tracking the package is delivered in Holland. We take care of it in any case immediately happy although we are actually on vacation this week.
4.71 out of 5
Excellent
Recommendation
I am very satisfied! I have already ordered for the second time and am again very satisfied! Unfortunately, I ordered a hay net a little too small and I can exchange it without what problems. Very nice customer service!
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Customer review & rating for:
Futterplatzerl.com
08/02/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Thank you for the fast delivery.
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Customer review & rating for:
Futterplatzerl.com
07/16/2021Silvana Hartwich
2.33 out of 5
Fair
Customer service is disastrous
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Customer review & rating for:
Futterplatzerl.com
06/23/2021Dr. MarIies Willborn
Futterplatzerl.com Comment from Futterplatzerl.com:
We are very sorry that you tried to reach us during our vacation. An immediate callback within 4 hours from us was unfortunately not accepted.
We have now tried 2 times to reach you. (and that in our vacation)
Unfortunately, no one picks up the phone.
Also by Whats App you do not report. Very BAD
5.00 out of 5
Excellent
Recommendation
Wonderful quality and durable workmanship.
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Customer review & rating for:
Futterplatzerl.com
05/29/2021Jennifer Daurer
4.80 out of 5
Excellent
Recommendation
Our hay box is great - stable and effective. Highly recommended!
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Customer review & rating for:
Futterplatzerl.com
05/29/2021Ulrike Bauer
4.00 out of 5
Good
Recommendation
Since the order was placed on May 8, 2021, I have not received any feedback on my mail whether the payment was received. On the order history the amount is still open, although paid.
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Customer review & rating for:
Futterplatzerl.com
05/28/2021C. Keller
4.60 out of 5
Excellent
Recommendation
I felt very well advised and am really very satisfied with my hay box. I can only recommend their store and the box!
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Customer review & rating for:
Futterplatzerl.com
05/27/2021Tanja Koppensteiner
645 Reviews from
2 other sources
4.80 out of 5
Excellent
4.80 out of 5
Excellent
371 reviews on eBay
 
07/04/2024
4.80 out of 5
Excellent
274 reviews on Facebook
 
02/25/2020
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* All reviews and experiences about Futterplatzerl.com are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 02/10/2017  |  Last update: 07/11/2024   |  Report profile

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