We are Fiat, Alfa Romeo, Fiat Professional, Abarth and Jeep authorized dealers with 6 locations in Saarland, Rhineland-Palatinate & Hesse. In addition, with over 50 years of experience, we offer you a comprehensive range of services.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
In general, I was very satisfied with all aspects, whether repairs or customer service. What I didn't find ok was that during a minor inspection, wiper fluid and Add Blue were topped up, as both were available in sufficient quantities and kept in stock at home. 30 euros were charged for this. I think you should ask the customer if they would like a refill. Otherwise I was very satisfied.
Service was good, but I am of the opinion that a car wash should simply be part of the service!
This not only increases customer satisfaction, but also contributes to sustainable customer loyalty!
Best customer service I have ever experienced in a car dealership. Mr. Spieß in particular is a shining example of his industry. Only the waiting times have become a bit long recently, unfortunately the shortage of skilled workers does not stop at this great dealership.
After calling about a check light, I visited the garage as soon as I could. Once there, my Fiat 500 was immediately taken to the workshop. After about 10 minutes I was told it would take about 30 minutes, I was welcome to wait over a coffee. Despite the signed workshop order, the repair was done under warranty. It took 20 minutes and I was "on the road" again. Hats off, Mario, family and team are top class.
I would have given it 5 stars, but the fact that a software update could not be installed because the charge level was too high was very disappointing. If I had been informed before the almost 100kn drive for me, it would have been easy to show up with the required battery level. I'm still a little dissatisfied....
All reviews and experiences about Klos Automobile GmbH are the subjective opinions of those who compose and submit them | The profile owner is responsible for the contents of this page |
Profile active since 12/19/2017 | Last update: 04/17/2024
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