We are an inbound call center specializing in the field of customer service. Being an inbound call center means that we answer and handle your incoming calls. Depending on the type of call, they can perform various tasks, such as patient... management, appointment scheduling, complaint management, support, appointment management, techn. emergency service, etc.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
From the presentation, through the drafting of the contract and the coordination of the processes to the go-live, we gained a very positive impression.
The benefits of the collaboration have become apparent very quickly since the start.
Thank you very much!
From the initial inquiry to the final transaction, everything went smoothly.
Our expectations were exceeded! Professional, reliable and customer-oriented - a great experience that I am happy to share and recommend without reservation. The quality of the service is outstanding, change requests are implemented as quickly as possible. A real relief in day-to-day business and performance optimization.
"Excellent support from Kuck+Schmidt! As representatives of Sparkassenversicherung, we have been relying on the Kuck+Schmidt call center for quite some time. Their team has proven to be a reliable and competent partner. The trained staff is always sensitive to our customers and provides a first-class service. Customer care is handled efficiently and professionally, which leads to an increase in customer satisfaction and an optimization of our processes. We are thrilled all around and highly recommend Kuck+Schmidt to others!"
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Profile active since 06/21/2023 | Last update: 09/06/2024
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