Well cared for all around
Dear Sir or Madam,
on 27.07.2019 I was driving on the freeway from Stuttgart in the direction of Munich when various "significant control lights" came on in my wife's vehicle; with worrying noises coming from the engine compartment, we made it as far as an ESSO filling station in Stuttgarter Straße in Nürtingen; from there we were taken by a tow truck to your dealership. Your customer advisor, Mr. Stallherm, immediately took care of us, conducted an initial inspection of our vehicle and then took it to the workshop. In a very short time, they made a diagnosis and discussed with me the damage pattern and resulting technical or craftsmanship problems; due to a particularly meticulous and functional way of working, I noticed an employee of your workshop, whose name I unfortunately cannot mention.
But also otherwise your employee, Mr. Bandel, looked after us quite touchingly, be it with offered drinks, the attempt to organize a rental car for the case that a repair would not be possible or the dispatch of necessary documents to the protection insurance.
In spite of all fears, a repair was possible and we were bid farewell with the remark that we could not exclude possible consequential damage due to the damage pattern.
Finally, they pointed out problems on the planned route - it was now about 11:45 a.m. - and worked out an alternative route for us to avoid the neuralgic points of the Stuttgart-Munich autobahn.....and that also worked.
These lines are very important to me, because I have not yet experienced something like this - in a positive sense.
For your co-worker Mr. Stallherm to the knowledge: the repaired passenger car still drives, apparently no consequential damages.
Therefore, once again a heartfelt thank you that I ask you to pass on to your employees.
Yours sincerely, M. Ohlert
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Translation
Thank you very much for the excellent evaluation and the praise for our sales consultant Mr. Koch. We wish you a good and safe journey with your vehicle and thank you for taking the time to do so.
Best regards Your Ramsperger Team