First of all, I would like to praise the result, because my expectations were exceeded. I received 2 premium multifocal lenses. Beforehand, I had looked for information on the net and after a year decided in favor of Sehkraft. The consultation was good, the surgery appointments were quick and the operations went well. I am severely disabled (which you can't see on the outside). For this reason, my son accompanied me to appointments (including the operations) without any problems! This week I had my final appointment after 8 weeks. My son came back by train from Berlin (he lives there) to be present at this meeting too. His train was 15 minutes late so he came with his suitcase in a cab. He told the registration desk that I was already there and waiting for him. He was told that he was not allowed through (which was never a problem before) and could wait for me outside on the street. Outrageous, because it wasn't overcrowded. There were at least 20 chairs free and I need - due to my disability - a person at my side during medical consultations. My son was allowed through to me briefly in the waiting area, but only to tell me that he had to wait outside. I went back to reception with him and explained the urgency and once again my severe disability and that it was important that my son was present during the appointment. Which wasn't a problem at previous appointments, mind you. Except of course upstairs in the operating theater! The lady didn't seem to care at all and again said that he should wait outside. My son went out and I went back to say that unfortunately I couldn't come to the doctor's appointment. I was therefore denied the important last doctor's examination. I went back to the registration desk and told the lady, deeply disappointed, that she had completely ruined my previously good impression of the clinic with her behavior. Afterwards, I unfortunately left without a final examination to see my son, who was standing there horrified and had traveled from Berlin for nothing. After 65 years of life, I have never encountered such truly lousy behavior. What remains is a horrified patient who unfortunately doesn't know what the doctor had to say about the results of the operation and therefore no answers to my questions. Still incomprehensible to me after 4 days! So, if you're not fit and can't manage everything on your own, then unfortunately I can't recommend Sehkraft. Too bad for the surgical team above, who do a great job
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Translation
Thank you very much for your review and the 5 stars. We are delighted that you took the plunge and thank you for your trust.
Your sehkraft Tean