sevDesk

Accounting software, invoice program

sevDesk
2,927 Reviews i
published (99%)
out of 2,966 reviews
Contact information
sevDesk is a digital accounting software for self-employed, freelancers and startups. Thanks to sevDesk, small businesses can manage their ongoing accounting online in compliance with GoBD - and from anywhere. Thanks to artificial intelligence, it is possible to scan all receipts conveniently via app and manage them digitally in an automated way.

Contact information

sevDesk
Im unteren Angel 1
77652 Offenburg
Germany
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Review from 05/10/2024  
4.60 out of 5
Excellent
Recommendation
Quality
Value
Services
Implementation
Consulting
Top competencies

Professional demeanor

4.64 out of 5
42 Reviews

Customer satisfaction

4.39 out of 5
49 Reviews

Professionalism

4.40 out of 5
48 Reviews

248 Reviews on ProvenExpert.com

4.60 out of 5
Excellent
Recommendation
I founded my company last year (2023) and was looking for an accounting system. One of my customers had been using sevDesk for many years before that and I tried it out. Well, what can I say, I'm still satisfied. Price performance is right!

What I personally still miss is the automatic uploading of receipts or invoices from a local directory. I don't want to use another third-party provider for this!

Best regards

Victor
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Customer review & rating for:
sevDesk
05/10/2024Viktor W.
sevDesk Comment from sevDesk:
Hello Viktor,
Thank you very much for the great review of sevDesk!
We are very pleased that we have been able to support you so well from the start of your company and that you are satisfied with our software.

If you have any further suggestions or questions, please do not hesitate to contact us at any time.

Best regards from Offenburg
Your sevDesk team
5.00 out of 5
Excellent
Recommendation
I am very satisfied with the accounting software from sevdesk. In fact, it is very intuitive and easy to understand even for me as a layman. The support is also very good.
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Customer review & rating for:
sevDesk
05/02/2024C.
sevDesk Comment from sevDesk:
Hello Clemens,
Thank you very much for your great feedback on sevDesk.

We are very pleased that you find the software easy to understand and that you are also satisfied with our support.

If you have any questions or suggestions about the software, please feel free to contact us at any time.

Best regards from Offenburg
Your sevDesk team
3.00 out of 5
Average
It sucks that the profile is constantly closed without warning, and there is always an excuse that it can't be sent on time.

Which is very annoying for us and leads to discussions.

For this reason we have terminated the cooperation, unfortunately the contract does not expire until 2025.
Show original
Customer review & rating for:
sevDesk
12/31/2023Thomas B.
sevDesk Comment from sevDesk:
Hello Thomas,
Thank you for your review.
We regret that you are not satisfied with sevDesk and can understand your annoyance about the case you described. We would like to take another look at your concerns.
You are welcome to send us an email to solution@sevdesk.de stating your contract details.

Best regards from Offenburg
Your sevDesk team
5.00 out of 5
Excellent
Recommendation
There are of course a large number of competitors with comparable programs on the market. If you are thinking about purchasing such a program, it has to suit the people who use it and the company.

However, if you take a closer look at the individual features of sevDesk, you have to acknowledge without envy that sevDesk is rightly one of the market leaders! The structure and organization of the program as well as the handling is simply brilliant!

After just 2 hours of "trial work" it is very noticeable that the operation is completely intuitive! There's no need for long searches or poring over manuals - just log in and get started!

Speaking for myself: forget LEXWare & Co.; this program is simply MEGA!
Take advantage of the 14-day trial period and you'll see that I'm right!
Show original
Customer review & rating for:
sevDesk
12/13/2023Anonymously
sevDesk Comment from sevDesk:
Hello,
thank you very much for your review and the great feedback on sevDesk!

We are very pleased to read that we were able to convince you of our software for your company and that you find the individual features easy to use and understand.
It is important to us that the software is structured and clearly laid out for our customers so that they can get started quickly right from the start. We are all the more pleased that we have succeeded in this.

If you have any questions or suggestions, we will be happy to help you at any time.

Best regards from Offenburg
Your sevDesk team
5.00 out of 5
Excellent
Recommendation
Super product for self-employed ! I can always recommend.
Show original
Customer review & rating for:
sevDesk
10/24/2023A.
sevDesk Comment from sevDesk:
Hello Amir,
Thank you very much for your review.
We are glad that we were able to come to a mutual solution and that you can continue to be satisfied with sevDesk.

If you have any questions or suggestions, please do not hesitate to contact us.

Best regards from Offenburg
Your sevDesk Team
3.60 out of 5
Good
Recommendation
Great software with many possibilities. Support is hard to reach by phone and always a bit gruff by phone and email. Wise integration is missing - supposedly because of Wise, although other tools can.
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Customer review & rating for:
sevDesk
08/07/2023O.
sevDesk Comment from sevDesk:
Hello,
Thank you very much for your review.
We are happy to hear that you like the software and the respective functions.
We would like to expand sevDesk for further integration and interface possibilities in the future and are very grateful for feedback on this.

If you have any further suggestions or questions, please feel free to contact us at any time.

Best regards from Offenburg
Your sevDesk Team
5.00 out of 5
Excellent
Recommendation
I have to give a shout out to the guys and gals at Sev Desk. They are always there personally and they also take care of their customers with maximum goodwill. Thanks again for the many years of good cooperation and all the best. Matthias
Show original
Customer review & rating for:
sevDesk
07/31/2023Matthias S.
sevDesk Comment from sevDesk:
Hello Matthias,
thank you very much for your great feedback and the nice words.

We are very happy to read that you are satisfied with sevDesk and had a great experience with our support.

If you have any questions or suggestions, please feel free to contact us.

Many greetings from Offenburg
Your sevDesk Team
1.00 out of 5
Poor
We wanted to implement the program in our business, but are very very dissatisfied.
When we need help over the phone, the consultants don't even know what is meant by booking accounts and refer us to the Sparkasse account stored in the system, which is ridiculous.
Own booking accounts can not be created and are also not taken over by the system.
Callbacks from the self-proclaimed specialist department are not implemented and you can thus gladly collect overtime waiting for the ladies and gentlemen.
The staff behind the phone is definitely too incompetent, lacking any personal experience and knowledge about this platform.

So we have now completely switched to Datev and are satisfied.
Show original
Customer review & rating for:
sevDesk
05/03/2023Anonymously
1.27 out of 5
Poor
The support is a total disaster. The system is full of bugs and no one is there to help.
Suggestions for improvement are ignored. Unfortunately, there is no will to develop further. A lot of potential is just thrown away...
Too bad.
Show original
Customer review & rating for:
sevDesk
04/05/2023Anonymously
sevDesk Comment from sevDesk:
Hello,
Thank you very much for your review.
We can understand your criticism and annoyance.
sevDesk always tries to respond to customer requests and to continuously develop the software.
Many greetings from Offenburg
5.00 out of 5
Excellent
Recommendation
I have been using sevdesk for about 7 years. I am very satisfied. Can attach photos of the order would be fantastic
Show original
Customer review & rating for:
sevDesk
04/02/2023Vitali G.
2.60 out of 5
Average
I would definitely not choose SevDesk again.
There are providers that are much more customer-oriented and take care of their customers with more dedication.
If there is a problem in the office, you sit in front of it for hours before you can even come up with a solution and waste time unnecessarily.

I need to earn money outside and not wait in the office for an unfriendly help attempt by the support.
Show original
Customer review & rating for:
sevDesk
03/15/2023Anonymously
2.60 out of 5
Average
tl;dr: Could I recommend switching to sevDesk? Absolutely not! Because as a partner for ("preparing") accounting, I expect reliability. I would even be willing to pay double per month if there was this reliability in return.

Instead, as a customer, I am afraid that the store may implode without notice without me making the jump to another provider in time.

--

Onboarding is something sevDesk handles really well. In retrospect, it felt like you were welcomed with a kiss of the hand until you signed up for the 2-year subscription.

And everything you need at first - document entry, invoicing, customer management, time tracking, makes a good impression! However, you should by no means rely on this impression, because behind the scenes things are bubbling and it is the details that make parts of sevDesk useless.

In an exchange with other sevDesk customers - in a non-public forum, the diagnosis is devastating: Users report numerous unfulfilled promises:
- Poor GoBD conformity
- Always the same tactic: Stalling of customer requests, which are then silently classified as "not feasible" or sometimes remain "in review" for years
- Public announcements such as Accounting 2.0, which were not implemented even after about 3 years of delay

I could continue this list endlessly.

As a web developer, I have great understanding when something doesn't go according to plan, you miscalculate, etc. All of this can be handled in an open and professional manner. But even when asked what we as customers can do to help sevDesk get its act together, it gets silence.

The crowning glory: instead, I am asked by sevDesk's UX team to do an interview about what the "Wow"moment is at sevDesk and what they do particularly well. In retrospect, I found that downright ignorant.

My customers expect professionalism and reliability, clarity and honesty from me. I also want to select my partners and service providers according to this. SevDesk is no longer an option.
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Customer review & rating for:
sevDesk
12/11/2022Alexander W.
4.00 out of 5
Good
Recommendation
Easy set up of templates
Show original
Customer review & rating for:
sevDesk
03/21/2022W.
4.66 out of 5
Excellent
Recommendation
The calls are a bit much, at least when the employee speaks very bad German and then wants to inquire about complex things here is still some fine tuning necessary.

SevDesk could certainly be better for the future if they cooperate with a bank and could also offer suitable accounts for small businesses (Kontist and finom are very far ahead here but can not yet prevail in accounting (invoicing) but the market is not asleep.
Show original
Customer review & rating for:
sevDesk
11/10/2021Thorben-Alexander H.
4.15 out of 5
Good
Recommendation
User-friendly and clear.
Show original
Customer review & rating for:
sevDesk
10/29/2021Anonymously
5.00 out of 5
Excellent
Recommendation
Super efficient and simple program for accounting. Only recommended!
Show original
Customer review & rating for:
sevDesk
10/28/2021Anonymously
sevDesk Comment from sevDesk:
Hello,

Thank you for your positive feedback. We are pleased that you are satisfied with the software and that it makes your daily work easier. If you have any questions or suggestions, we will be happy to help you at any time.

Best regards from Offenburg.

Your sevDesk Team
5.00 out of 5
Excellent
Recommendation
The user interface is very clear and fully meets my expectations for an accounting software. No superfluous menus or functions, everything on board that a small business needs for a contemporary income statement. Top!
Show original
Customer review & rating for:
sevDesk
10/26/2021Marco K.
sevDesk Comment from sevDesk:
Hello Marco,

Thank you for your great feedback. We are happy that you like the user interface and that the software makes your everyday life easier. If you have any questions or suggestions, please feel free to contact us at any time.

Best regards from Offenburg.

Your sevDesk team.
5.00 out of 5
Excellent
Recommendation
Great program which I also understand. :-)
Show original
Customer review & rating for:
sevDesk
10/23/2021Anonymously
sevDesk Comment from sevDesk:
Hello,

Thank you for your positive feedback. We are pleased that you are satisfied with the software. If you have any questions or suggestions, we will be happy to help you at any time.

Best regards from Offenburg.

Your sevDesk Team
4.62 out of 5
Excellent
Recommendation
The switch from a competitor's accounting program to sevDesk involved a lot of work. However, I am very happy to have taken this step, because in the long run I benefit from a better price-performance ratio, more functions that are relevant for me and more customizability (e.g. contacts by type, product categories, own booking accounts).
Show original
Customer review & rating for:
sevDesk
10/16/2021Stephan F.
sevDesk Comment from sevDesk:
Hello Stephan,

Thank you for your positive feedback. We are pleased that you are satisfied with the software. If you have any questions or suggestions, we will be happy to help you at any time.

Best regards from Offenburg.

Your sevDesk Team
4.20 out of 5
Good
Recommendation
Unfortunately, I could not connect my bank account from Fyrst. Other than that, I am happy with the service. If we can still get this done in the next few days, everything will be as I had imagined.
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Customer review & rating for:
sevDesk
10/06/2021Anonymously
2,679 Reviews from
2 other sources
3.85 out of 5
Good
4.00 out of 5
Good
709 reviews on Google
 
05/12/2024
3.80 out of 5
Good
1,970 reviews on Trustpilot
 
05/24/2024
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* All reviews and experiences about sevDesk are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 03/09/2017  |  Last update: 05/24/2024   |  Report profile

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