sevdesk

Sevdesk is a straightforward accounting tool, I am a particularly red fan of customer service who has been able to help me with all my needs so far, Good job!

Even I understood the program

A C H T U N G

Hello everyone,
Unfortunately, I can only warn against sevDesk at the moment, or rather you should test the software very carefully before using it and check whether it works for your own use.

I have been using sevDesk since 2021 for document entry / accounting in combination with the Datev export to my tax advisor.

I am very satisfied with the functionality and operation (entry of documents and assignment of transactions).
It is quick and easy to use. Of course, there are still improvements to be made.

The only major problem is the Datev export. This has been faulty for months and cannot be used at all for the "automatic" further work by the tax consultant. The exported data is simply wrong.

Here are the three main errors:
- some of the BU keys are incorrect
- Accounts payable/receivable numbers do not match the contact (customer/supplier)
- Incorrect VAT for credit notes

The workaround is: Datev export -> change everything manually in Excel -> check by the tax consultant

Support has been aware of the errors for almost a year, at least that's when they were first noticed.
Only after a letter to the management, from which no answer came, the support reacted and confirmed 4 gross errors.
Unfortunately, nobody can say when these errors will be corrected, and not all of them have been corrected to date.

This is not a good prerequisite for the company's goal of becoming the market leader in a few years' time.

Even switching to another provider is only possible if you have to re-enter all bookings manually with the new provider -> because the Datev export delivers incorrect data.

This should be a warning to all interested parties (hence the worst rating, otherwise no one will read it).
The software may work for some people, but for me this version (as of 22.05.2024) is unfortunately unsuitable for use.

If the status changes for the better and you can change the rating, I will be happy to do so.

I founded my company last year (2023) and was looking for an accounting system. One of my customers had been using sevDesk for many years before that and I tried it out. Well, what can I say, I'm still satisfied. Price performance is right!

What I personally still miss is the automatic uploading of receipts or invoices from a local directory. I don't want to use another third-party provider for this!

Best regards

Victor

I am very satisfied with the accounting software from sevdesk. In fact, it is very intuitive and easy to understand even for me as a layman. The support is also very good.

It sucks that the profile is constantly closed without warning, and there is always an excuse that it can't be sent on time.

Which is very annoying for us and leads to discussions.

For this reason we have terminated the cooperation, unfortunately the contract does not expire until 2025.

There are of course a large number of competitors with comparable programs on the market. If you are thinking about purchasing such a program, it has to suit the people who use it and the company.

However, if you take a closer look at the individual features of sevDesk, you have to acknowledge without envy that sevDesk is rightly one of the market leaders! The structure and organization of the program as well as the handling is simply brilliant!

After just 2 hours of "trial work" it is very noticeable that the operation is completely intuitive! There's no need for long searches or poring over manuals - just log in and get started!

Speaking for myself: forget LEXWare & Co.; this program is simply MEGA!
Take advantage of the 14-day trial period and you'll see that I'm right!

Super product for self-employed ! I can always recommend.

Great software with many possibilities. Support is hard to reach by phone and always a bit gruff by phone and email. Wise integration is missing - supposedly because of Wise, although other tools can.

I have to give a shout out to the guys and gals at Sev Desk. They are always there personally and they also take care of their customers with maximum goodwill. Thanks again for the many years of good cooperation and all the best. Matthias

The support is a total disaster. The system is full of bugs and no one is there to help.
Suggestions for improvement are ignored. Unfortunately, there is no will to develop further. A lot of potential is just thrown away...
Too bad.

I have been using sevdesk for about 7 years. I am very satisfied. Can attach photos of the order would be fantastic

I would definitely not choose SevDesk again.
There are providers that are much more customer-oriented and take care of their customers with more dedication.
If there is a problem in the office, you sit in front of it for hours before you can even come up with a solution and waste time unnecessarily.

I need to earn money outside and not wait in the office for an unfriendly help attempt by the support.

tl;dr: Could I recommend switching to sevDesk? Absolutely not! Because as a partner for ("preparing") accounting, I expect reliability. I would even be willing to pay double per month if there was this reliability in return.

Instead, as a customer, I am afraid that the store may implode without notice without me making the jump to another provider in time.

--

Onboarding is something sevDesk handles really well. In retrospect, it felt like you were welcomed with a kiss of the hand until you signed up for the 2-year subscription.

And everything you need at first - document entry, invoicing, customer management, time tracking, makes a good impression! However, you should by no means rely on this impression, because behind the scenes things are bubbling and it is the details that make parts of sevDesk useless.

In an exchange with other sevDesk customers - in a non-public forum, the diagnosis is devastating: Users report numerous unfulfilled promises:
- Poor GoBD conformity
- Always the same tactic: Stalling of customer requests, which are then silently classified as "not feasible" or sometimes remain "in review" for years
- Public announcements such as Accounting 2.0, which were not implemented even after about 3 years of delay

I could continue this list endlessly.

As a web developer, I have great understanding when something doesn't go according to plan, you miscalculate, etc. All of this can be handled in an open and professional manner. But even when asked what we as customers can do to help sevDesk get its act together, it gets silence.

The crowning glory: instead, I am asked by sevDesk's UX team to do an interview about what the "Wow"moment is at sevDesk and what they do particularly well. In retrospect, I found that downright ignorant.

My customers expect professionalism and reliability, clarity and honesty from me. I also want to select my partners and service providers according to this. SevDesk is no longer an option.

Easy set up of templates

The calls are a bit much, at least when the employee speaks very bad German and then wants to inquire about complex things here is still some fine tuning necessary.

SevDesk could certainly be better for the future if they cooperate with a bank and could also offer suitable accounts for small businesses (Kontist and finom are very far ahead here but can not yet prevail in accounting (invoicing) but the market is not asleep.

User-friendly and clear.

Super efficient and simple program for accounting. Only recommended!

The user interface is very clear and fully meets my expectations for an accounting software. No superfluous menus or functions, everything on board that a small business needs for a contemporary income statement. Top!

Great program which I also understand. :-)