THE FOCUS IS ON YOUR EMPLOYEES - DEVELOP THEM INTO TRUE CUSTOMER ENTHUSIASTS! The world has changed. Products have become increasingly comparable in quality and features. As a result, you as a business owner have only one way to stand out from... your competition. And that is through individual and personally tailored advice and support. Excellent customer service is a masterful art that is fun and immensely satisfying. Not everyone has mastered it, and not everyone is born with this gift.
The good news is that anyone can learn it. According to the maxim 'Service is not everything, but without service everything is nothing', we have developed our seminar and training programs. Here we sensitize your employees to the topics of customer and service orientation. They learn how to become excellent customer advisors and that working in direct customer contact can be a lot of fun and enjoyable. Even when dealing with difficult customers. In addition, managers are instructed on how to optimally lead their employees through clear communication and good organization. Well-managed employees feel recognized and respected. This in turn promotes and strengthens their loyalty to the company. In times of a shortage of skilled workers, this is an extremely important aspect that can pay off in cash. Employees who love their jobs feel motivated and delighted by enthusiastic customers. We provide them with suitable tools and methods so that they can always conduct customer discussions at eye level. Our valuable and easy-to-implement practical tips will strengthen your employees and make their everyday work easier. You know: Employees are your most important asset and deserve the best possible support, appreciation and recognition.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
My team and I spent 2 intensive days with Maja. We definitely came back stronger as a team and with many new approaches. Thank you so much, dear Maja, for engaging with us so well and responding flexibly to our specific needs!
Thank you very much for your great feedback.
I'm excited to see how things continue with you and look forward to further exchanges.
Good luck & best wishes
Maja
Ms. Schneider had prepared herself perfectly and was thus able to give specific hints, improvements, tips and tricks in the "right" direction. We will continue, in any case!
Maja Schneider knows how to respond to different circumstances and people. She accompanies us from time to time in the area of further development, depending on "where the shoe pinches". Many thanks & 100 percent recommendation!
long overdue - I have already been able to make lasting changes and improvements to the way I work with my team! It simply makes sense to get input from a professional (in my case from Maja Schneider) from time to time! Thank you
As long-standing customers of Smiling Customer, we particularly appreciate the fair and competent assessment and also the precise and detailed descriptions of the testers in the mystery checks. The truth is not always easy to hear, but only through honest feedback can we and our hotels improve.
Like every time, the Smiling Customer Training is a lot of fun. I feel very comfortable and well advised. Ms. Schneider is a very competent and friendly consultant/lecturer.
Since I started the training, I have developed a lot and am more self-confident. I would like to thank her very much for that. 🙏🏻
I'm really looking forward to the next seminar!
I am really so glad and happy to "accompany" your development.
Keep up the good work!
I'm already looking forward to our next seminar,
best regards to Münster
Maja
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Profile active since 04/11/2018 | Last update: 07/22/2024
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Thank you very much for your great feedback.
I'm excited to see how things continue with you and look forward to further exchanges.
Good luck & best wishes
Maja