I have ordered the Frieda stilt house.
During assembly, we discovered that there was a number written in ballpoint pen on the inside of the house wall. This is a visible side!
Furthermore, the wrong squared timbers were supplied, which means that the roof cannot be attached.
Both prevented us from continuing with the construction of the house and the attachments are blocking the garage.
Mistakes happen, but what I find impossible is that you are left alone with this problem!
We are put off by telephone and told that the complaints department will get back to us today. However, you only receive an email that a ticket has been opened and are put off for days without receiving any help or a solution, let alone an answer.
An unnecessary waste of time and extra work at the customer's expense!
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