energie-bkk

 

energie-bkk
48 Reviews i
published (96%)
out of 50 reviews
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Spreading energy together!

Welcome to energie-BKK! You can expect first-class health insurance coverage. For over 100 years, we have been guaranteeing high quality standards in statutory health insurance and thus comprehensive care. These...
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Contact information

energie-bkk
Oldenburger Allee 24
30659 Hannover
Germany
Directions

Contact person
Frank Bruns

Opening hours

Websites

Social Media

Review from 04/19/2023  
2.20 out of 5
Fair
Quality
Value
Services
Implementation
Consulting
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Top competencies

Customer loyalty

4.60 out of 5
10 Reviews

Project success

4.50 out of 5
10 Reviews

Customer satisfaction

4.50 out of 5
10 Reviews

48 Reviews on ProvenExpert.com

2.20 out of 5
Fair
Unfortunately, the APP is not worth one star in my opinion. It simply does not open even with multiple attempts. What it is, no one could tell me until now. Very tedious and very unsatisfactory.
Therefore I try to keep contact via e-mail. So far no reaction on the part of BKK Energie.
But I remain on the subject.
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Customer review & rating for:
energie-bkk
04/19/2023Jutieh
energie-bkk Comment from energie-bkk:
Thank you for your feedback, even if it is not a positive one, much to our regret. We are sorry that the app does not work properly on your device. This can be due to many factors such as the manufacturer or in a few cases the security settings of the smartphone. Alternatively, a web application is also available on our homepage. Feel free to contact us at info@energie-bkk.de. Your energie-BKK
3.00 out of 5
Average
Since the health insurance company has a new name, we are less satisfied. Everything takes longer, and the friendly interpersonal relations have fallen victim to bureaucracy. When I recently complained because my application was rejected, an employee contacted me by phone. I informed her that I did not have time for a phone call because I was at work and not alone in the office. The lady was not interested in that at all and texted me back, not taking into consideration that I could not take a position at that time.
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Customer review & rating for:
energie-bkk
04/02/2023Anonymously
energie-bkk Comment from energie-bkk:
Thank you for your feedback. Unfortunately, we are unable to verify your request, as your rating was submitted anonymously. You are welcome to contact us via info@energie-BKK. Your energie-BKK
4.60 out of 5
Excellent
Recommendation
I am very satisfied with energie-BKK, even though I find some of the correspondence a bit bureaucratic. The employees I have on the phone are consistently friendly and even if I can't be helped directly, every call back has always worked without a hitch.
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Customer review & rating for:
energie-bkk
03/23/2023Anonymously
energie-bkk Comment from energie-bkk:
Thank you very much for your positive feedback. We are really pleased! Your energie-BKK
5.00 out of 5
Excellent
Recommendation
Ich bin seit vielen Jahren bei der energie-BKK versichert und kann diese uneingeschränkt weiterempfehlen. Egal was ich für ein Anliegen hatte, ich wurde immer schnell und vor allem kompetent beraten und begleitet und die Mitarbeiter/-innen haben sich bei Bedarf auch persönlich um die Erledigung gekümmert zB Anruf beim Arzt oder Hilfsmittelversorger. Keine Servicewüste und Hotlinewarteschleife!!!
Customer review & rating for:
energie-bkk
05/25/2021Ines
5.00 out of 5
Excellent
Recommendation
Young and competent employees who take care of my concerns and give time. Keep up the good work!
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Customer review & rating for:
energie-bkk
02/23/2021Anonymously
energie-bkk Comment from energie-bkk:
Thank you very much for your positive feedback! We are really pleased that you are satisfied with us. Your energie-BKK
4.61 out of 5
Excellent
Recommendation
After graduation, I had to insure myself. My friend once worked there and said that they are a good insurance. I haven't had any major things yet, but the contacts were always friendly and for our Africa trip all vaccinations were paid for.
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Customer review & rating for:
energie-bkk
12/15/2020Anna
energie-bkk Comment from energie-bkk:
Thank you very much for your positive feedback! We are really pleased that you are satisfied with us. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
No long queue or call center. I was able to speak immediately with the person in charge, who did NOT throw around technical terms. So I understood everything well. I feel very well taken care of and can recommend this insurance company. Here you are not a number! Many thanks dear team
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Customer review & rating for:
energie-bkk
06/03/2020Anonymously
energie-bkk Comment from energie-bkk:
Thank you very much for your positive feedback! We are really pleased that you are satisfied with us. Your energie-BKK
4.77 out of 5
Excellent
Recommendation
No external call center, telephone contact with trained specialists from energie-BKK. Personal advice. Reliable.
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Customer review & rating for:
energie-bkk
06/03/2020Anonymously
energie-bkk Comment from energie-bkk:
Thank you very much for your positive feedback! We are really pleased that you are satisfied with us. Your energie-BKK
1.00 out of 5
Poor
We signed up with Energie-BKK because of the very good reviews on the Internet. We were bitterly disappointed. Although the health insurance is not the cheapest and in 2020 now even more expensive, it offers no extra services. Every time we asked if Energie-BKK would reimburse parts of our costs that were covered by other health insurance companies, we never received any support. Other than rejecting our requests, the health insurance company has done nothing for us.
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Customer review & rating for:
energie-bkk
05/09/2020Anonymously
energie-bkk Comment from energie-bkk:
Optimal support and advice is our claim. Your feedback helps us to do this, even if it is not positive, much to our regret. Due to the anonymous evaluation, we cannot get a concrete overview of your case. You are welcome to send us a message via info@energie-BKK.de. This is the only way for us to improve. Your energie-BKK
1.00 out of 5
Poor
In the case of my wife's defective dental prosthesis, I received no support from Energie BKK with regard to an appointment for an expert.
When I called the service number, I was put off for about 2 months. That was impertinent. I discarded my plan to become a member of Energie BKK.
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Customer review & rating for:
energie-bkk
04/29/2020Rainer Kurzeja
energie-bkk Comment from energie-bkk:
Thank you for your feedback, even if it is not a positive one, much to our regret. You are welcome to send us a message in this specific case via info@energie-BKK.de. This is the only way for us to improve. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
Fast and reliable reimbursement of vaccination costs for children that other health insurance companies do not cover! Top!
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Customer review & rating for:
energie-bkk
02/04/2020Dr. Mirko Bayer
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased if you are satisfied with our service. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
I was particularly satisfied with energie-bkk because they covered the costs of my vaccination almost completely, over and above the statutory requirements. Also, the telephone consultation is always very quick to reach and answered politely, understandably and directly any questions. All around I am really very satisfied!
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Customer review & rating for:
energie-bkk
11/05/2019Anonymously
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased if you are satisfied with our services. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
I always got direct support and a clear statement whom to contact if help is needed, Very professional and I strongly recommend the energie-bkk
Customer review & rating for:
energie-bkk
06/05/2019P. Müller
energie-bkk Comment from energie-bkk:
Thank you for your feedback! energie-BKK
5.00 out of 5
Excellent
Recommendation
With no other health insurance company was I looked after so individually, competently and quickly - I am more than 100% satisfied and can recommend energie-bkk without reservation.
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Customer review & rating for:
energie-bkk
05/24/2019Claudia Bauer
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased if you are satisfied with our services. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
- Costs for vaccinations are covered/referred quickly and without complications
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Customer review & rating for:
energie-bkk
04/18/2019Sebastian
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased that you are so satisfied with our vaccination services. Your energie-BKK
4.40 out of 5
Good
Recommendation
Uncomplicated and fast processing of all requests with always friendly staff!
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Customer review & rating for:
energie-bkk
03/22/2019Anonymously
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased that you are satisfied with our service. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
Above-average services, competent contact persons can be reached by phone, quick response to correspondence, absolutely recommendable based on my experience.
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Customer review & rating for:
energie-bkk
10/27/2018Rainer Eberhard
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased if you are satisfied with our services. Your energie-BKK
5.00 out of 5
Excellent
Recommendation
Top performance. For vaccinations for abroad. Vaccinations were paid.
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Customer review & rating for:
energie-bkk
09/28/2018Willi
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! We are pleased that you are so satisfied with our vaccination services. Your energie-BKK
3.85 out of 5
Good
Recommendation
I have been with energie-bkk for several years and have been completely satisfied so far.
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Customer review & rating for:
energie-bkk
04/23/2018Anonymously
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! Your energie-BKK
5.00 out of 5
Excellent
Recommendation
Fast and smooth process, everything is fine and highly recommended.
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Customer review & rating for:
energie-bkk
01/22/2018Anonymously
energie-bkk Comment from energie-bkk:
Thank you for your positive feedback! Your energie-BKK
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* All reviews and experiences about energie-bkk are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/22/2015  |  Last update: 11/22/2023   |  Report profile

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