enerix Lübeck - Photovoltaik & Stromspeicher

Dear anonymous author,

thank you very much for your comment.

You address the circumstance of the so-called "conditioning operation" of the storage manufacturer SENEC.

This means that SENEC (according to its own information only as a precaution) in August 2023 unfortunately again set the series SENEC.Home V2.1. and SENEC.Home V3 via remote maintenance in a throttled operation (70% capacity).
The storage units display this in the app. The end customers have been informed by SENEC.

According to SENEC, the reason for this measure is a suspected technical defect in a storage unit in Middle Franconia and a storage unit in Lower Saxony. No persons were injured in either case. The investigation into the causes of the technical defect is still ongoing.

As compensation, SENCEC will pay an amount of 7.50€ per week on a goodwill basis for all affected storages until final settlement. To receive this amount, you have to register once and provide some device data (for more information, please call the service hotline +49 341 987 556 99 or service@senec.com).

We, as a dealer who has relied on SENEC memory products in addition to other memory products in the quality segment, trusted in the assurances given by SENEC after the first incidents with memory. According to these, the safety deficiencies were remedied and extensive commitments were made to replace the affected memories at the end customers. We are making full use of the means available to us as a specialist dealer to press these demands.

For legal reasons, we are not permitted to provide legal advice. In general, however, we consider it advantageous for end users to take the written route (registered letter) if the aim is to demand regulatory assurances from manufacturers. If you do not want to rely on the tips on the Internet, an initial consultation with a lawyer may be useful.

Thank you so much, this is wonderful praise for our team!

Thank you for your positive review!
Greetings
team enerix Lübeck