Customer service is a disaster. I have described my concerns several times via WhatsApp. No response, no answer. I also tried several times to get in touch via online chat directly on Epodex. Here, too, it was outrageous. You write your text, then suddenly they go offline, or they say an employee will take care of it right away. Nothing happens. Instead, you are told to leave your e-mail. Even then, there is no response by e-mail. The third and final option is by phone. Here too, the next joke. I'm currently on hold for 11 minutes with an announcement asking for a moment's patience. It really doesn't get any worse than this.
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