I have been working with Erste Hausverwaltung for some time now for the management of my apartment building. Overall, I am satisfied with their service and would particularly like to highlight the reliable communication and qualified staff. The property management responds promptly to requests and always keeps me informed about all relevant matters.
The team is competent and well trained, which makes working together pleasant. Minor problems are solved quickly, and Erste Hausverwaltung is also solution-oriented when it comes to larger challenges. The reason for the 4-star rating is that there are occasionally delays in processing concerns, but this is not unusual in this business. Overall, I can recommend Erste Hausverwaltung as a reliable partner.
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Comment from Erste Hausverwaltung GmbH: 
thank you for your feedback.
For each request, we evaluate (based on the information you provide) whether and how we can structure a mutually beneficial management offering.
Especially in the case of smaller communities (which basically generate the same basic effort as larger communities - you can read more about this in our article https://erste-hausverwaltung.de/kosten-hausverwaltung/), it may happen that we have to reject requests in the interest of both sides.
Due to the effort associated with the care and the small number of units to which this can be distributed, the administrator fees we call would be significantly higher and not in your interest.
Thus, it happens that we have no capacity available in a region for smaller communities.
Please excuse if due to our communication this was not apparent and confusing.