Erste Hausverwaltung GmbH

Property management for residential real estate (WEG & rental management)

Contact information
Erste Hausverwaltung GmbH is your contact for contemporary digital property management. We combine digital processes with local contacts on site.

With our on-site managers and our team in the back office, we are able to react quickly and reliably to your individual requirements.
...

Contact information

Erste Hausverwaltung GmbH
Friesenplatz 16
50672 Köln
Germany
Directions

Contact person
Erste Hausverwaltung GmbH

Images & Videos

94% Recommended
5 stars 15
3 stars 0
2 stars 0
1 star 1
Customer service
Excellent (4.81)
Cost-performance ratio
Excellent (4.59)

17 Reviews on ProvenExpert.com

4.64 out of 5
Excellent
5.00 out of 5
Excellent
Recommendation
I feel really comfortable and in good hands with Erste Hausverwaltung GmbH. The services offered leave nothing open that I could be missing. Thanks to the results of our collaboration, I can now say that I have significantly less stress in my everyday real estate life. Highly recommended! Super friendly contact.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
02/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Super fast and uncomplicated response to questions.
I can only warmly recommend working with them.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
02/22/2024Anonymously
5.00 out of 5
Excellent
Recommendation
We have been with Erste Hausverwaltung for a good year now and are very happy with our change. They respond when problems arise, which unfortunately is not always the case these days. The contact persons are professional and hard-working. Thank you!
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
02/22/2024Anonymously
1.00 out of 5
Poor
After I sent an inquiry, I received the following reply by email:
Dear Mr. Lorenz,

Thank you for your request for a WEG management. Unfortunately, due to a lack of capacity, we have to inform you that we cannot offer you any management. We thank you for your trust and wish you success in your further search.

With kind regards

What should I make of such an email?
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
08/11/2023Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Hello Mr. Pattberg,
thank you for your feedback.

For each request, we evaluate (based on the information you provide) whether and how we can structure a mutually beneficial management offering.

Especially in the case of smaller communities (which basically generate the same basic effort as larger communities - you can read more about this in our article https://erste-hausverwaltung.de/kosten-hausverwaltung/), it may happen that we have to reject requests in the interest of both sides.

Due to the effort associated with the care and the small number of units to which this can be distributed, the administrator fees we call would be significantly higher and not in your interest.

Thus, it happens that we have no capacity available in a region for smaller communities.

Please excuse if due to our communication this was not apparent and confusing.
4.75 out of 5
Excellent
Recommendation
After Erste Hausverwaltung was introduced as our new service provider, we were initially concerned, but are impressed by all the additional services. We now have permanent access to all our documents in the customer portal and also obtain stairwell cleaning and janitor services through our property management company.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
07/13/2023Anonymously
4.25 out of 5
Good
Recommendation
I have been working with Erste Hausverwaltung for some time now for the management of my apartment building. Overall, I am satisfied with their service and would particularly like to highlight the reliable communication and qualified staff. The property management responds promptly to requests and always keeps me informed about all relevant matters.

The team is competent and well trained, which makes working together pleasant. Minor problems are solved quickly, and Erste Hausverwaltung is also solution-oriented when it comes to larger challenges. The reason for the 4-star rating is that there are occasionally delays in processing concerns, but this is not unusual in this business. Overall, I can recommend Erste Hausverwaltung as a reliable partner.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
04/23/2023Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Thank you for your feedback on our services.
We are happy to pass on the praise to our team!

We cannot always avoid delays in processing, especially when third-party service providers have to be involved. Particularly in the case of construction measures, delays can sometimes occur due to the amount of material available.
5.00 out of 5
Excellent
Recommendation
Finally, a property management company that is at home in the 21st century - an advantage from which residents clearly benefit!
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
01/02/2023Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Thank you for the great review and positive feedback on our approach.
5.00 out of 5
Excellent
Recommendation
Service orientation is a top priority at Ersten Hausverwaltung GmbH. The ability to report damage etc. via app is of course an extra bonus in today's digital world!
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
12/16/2022Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Thank you for the recommendation.

We are pleased that our digital communication via portal and app is so well received by you.
4.75 out of 5
Excellent
Recommendation
The first property management in finally an administration that we can trust. Of course, not everything is always perfect, but so far we have been able to resolve every issue openly and quickly. We have been looking for a long time for a suitable management but now we think we have found the right one.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
04/08/2022Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Hello Mr. Ludwig, thank you for the trust and your positive evaluation.
5.00 out of 5
Excellent
Recommendation
A great, flexible team that is constantly looking for potential for improvement.
Here, the subject of property management is revisited and customer satisfaction is indeed seen as the top priority.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
04/01/2022Anonymously
Erste Hausverwaltung GmbH Comment from Erste Hausverwaltung GmbH:
Thank you for your feedback. We invest a lot of time in the further development of our employees and believe that this is essential for perfect service.
5.00 out of 5
Excellent
Recommendation
Erste Hausverwaltung is always available and takes care of my concerns immediately. A 180 degree turnaround from my previous experience with property management companies. That's why it's easy for me to give 5 stars in good conscience.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
03/29/2022Anonymously
4.80 out of 5
Excellent
Recommendation
I am very grateful to have finally found a reliable property management company. Especially the possibility to report defects and damages directly via app is a real plus for me.
Show original
Customer review & rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
12/24/2021Anonymously
4.50 out of 5
Excellent
Recommendation
Rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
02/28/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
02/27/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
12/19/2022Anonymously
4.82 out of 5
Excellent
Recommendation
Rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
12/16/2022Anonymously
5.00 out of 5
Excellent
Recommendation
Rating for:
Kundenzufriedenheit Erste Hausverwaltung GmbH
12/08/2022Anonymously
10 Reviews from
3 other sources
4.20 out of 5
Good
5.00 out of 5
Excellent
1 review on Webwiki
 
04/27/2023
5.00 out of 5
Excellent
1 review on golocal
 
06/10/2023
4.00 out of 5
Good
8 reviews on Google Maps
 
01/26/2024
Submit a review
Get in touch

Your message to Erste Hausverwaltung GmbH

Please complete the field highlighted in red.
Please complete the field highlighted in red.
Invalid email address
* required fields
Invalid characters. Only numbers and space characters are possible.

I accept the privacy policy.

All reviews and experiences about Erste Hausverwaltung GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 12/21/2021  |  Last update: 04/19/2024   |  Report profile

More transparency and security while looking for competent professionals

Authentic customer opinions
Take advantage of other customers' experiences: ProvenExpert's authenticated customer reviews can help you choose the right product or service.
Effective customer feedback
ProvenExpert allows the entire service spectrum of a company (e.g. customer service, consulting) to be reviewed. This way you get a detailed overview of your service quality in all areas.
Independent reviews
ProvenExpert is free, independent, and neutral. Customers make reviews of their own accord — their opinions are not for sale. And the content of reviews cannot be influenced by money or by any other means.

A good reputation is the world's
best form of advertising!

85% of all consumers trust online reviews just as much as they do personal recommendations.

Let ProvenExpert give your business a boost with the best advertising in the world: the opinions of satisfied customers.
Review Guidelines  |  Quality Assurance  |  Privacy Policy  |  Legal Notice  © 2011 - 2024 Expert Systems GmbH