" Digitize and scan slides in 35mm, medium and large format.
"Digitize cine film: Super 8, Normal 8 or 16 mm films
"Digitize video tapes: VHS, S-VHS, Video8, Hi8, Digi8, MiniDV, Video2000, Betacam, Betamax, U-matic, ...
" Digitize pictures and have photos scanned
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" Digitize photo albums in almost all formats, scan.
TOP service provider since 2016 with TÜV Rheinland certified products
We are sorry that you are not satisfied with our digitization service.
As we have already informed you by email, our cost calculation is correct.
We have charged you for the smallest possible reel size with 7cm in diameter. We do not charge by the minute for cine film minutes, an adjustment to the appropriate spool size is always done fully automatically after digitization. However, the 7cm spool is the smallest possible spool size for cine films, so this spool size was also billed.
Especially with small reels, the setup and preparation/post-processing costs (such as winding/rewinding, etc.) are relatively high, and it does not matter much whether only 1 minute is recorded from the reel or a full 4 minutes. Here, the setup costs are the main cost drivers and thus the basis for calculation.
However, I would like to point out that you were informed of this when you handed in your materials in advance of the digitization and that you were therefore also aware of the amount of the costs in advance. In addition, you received a promotional discount of 20% on our digitization service.
Therefore, we cannot fully understand your invoice complaint in retrospect.
However, if you still have any questions about our calculation, we will be happy to answer them.
With kind regards
Your digitalspezialist team