Caution:
After the purchase and pay the customer is no longer valid!
After the purchase and the timely payment of tiles and a light band system for more than 500 euros!!.. I asked by phone at Salvia & Käser if they could give me a little tip when shortening a light band.
I was assured several times during the purchase that an employee would be available to me with advice at any time if I had problems.
When I asked by phone if I could get a short professional assistance for safety before cutting a very expensive light band to length, I received a refusal from the friendly lady on the phone.
I was told that I should look in the instruction manual, it was clear. The abklängen not complicated and very well described.
After I communicated that I would like to speak only briefly with someone, who already shortened such a system, I received again the statement one cannot help me, since here liability-legal reasons speak against it.
However, I only wanted professional advice from a specialist who has already carried out this procedure. The advice would certainly not have taken longer than 3 minutes. If it is so simple, a professional should have no problem explaining it briefly to a layman. The lady answered me clearly and firmly that this had already been done many times by the employee and was quite simple.
However, one is no longer a customer of the company Salvia & Käser after paying! But only annoying questioner who is turned away.
I can only warn against this company.
When ordering via the Internet, I would have received the same bad advice.
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